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Ordered a mouse pad from Puretrak, never showed up

post #1 of 8
Thread Starter 
Long story short, my four year old QcK+ was wearing out so I decided to pick up a PureTrak talent after hearing so many stories about the smoothness of its surface. I placed my order early Monday morning with two day priority USPS. It's been three days now and I have not received anything in the mail. In my account over at their website. my order simply shows up as "charged" so I'm curious as to whether they even shipped it out yet. I sent them an email early Tuesday morning but I've not heard anything back from them yet. Has anyone ordered anything off the PureTrak website recently? If I don't hear back from them within the couple of days I'll probably have to issue a chargeback through PayPal.
Destructor
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Destructor
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post #2 of 8
I wasn't sure of my order status as well when I ordered my HD Glides from them a couple weeks ago, but all I had to do was ask about it here:

http://www.puretrak.com/contact

They responded back in 2 days so maybe you should ask you're question there and not through email. Also I got my order about 5 days after I ordered it so you shouldn't have to wait much longer.
    
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post #3 of 8
Thread Starter 
Quote:
Originally Posted by Pyroh View Post

I wasn't sure of my order status as well when I ordered my HD Glides from them a couple weeks ago, but all I had to do was ask about it here:
http://www.puretrak.com/contact
They responded back in 2 days so maybe you should ask you're question there and not through email. Also I got my order about 5 days after I ordered it so you shouldn't have to wait much longer.

Thanks bud I was a bit worried. I actually just received an email from the owner of Puretrak concerning my order.
Quote:
Thank you for contacting PureTrak! Your order will be processed and shipped today via your selected shipping method. The delay has been due to unforeseen shipping volumes through our website which we continue to work and process.

You can expect your order by Saturday or Monday of next week at the very latest.

As always, if you have any further questions please do not hesitate to contact us at anytime. We will be happy to help!

We shall see...
Destructor
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Destructor
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post #4 of 8
Bought another Puretak talent during the Black Friday sale, received it by Tuesday IIRC. I have heard stories about there shipping though and how at times things never gets shipped out...
^_^
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^_^
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post #5 of 8
Quote:
Originally Posted by dmasteR View Post

Bought another Puretak talent during the Black Friday sale, received it by Tuesday IIRC. I have heard stories about there shipping though and how at times things never gets shipped out...

I suppose if I get a Talent I'll buy it from ESEA market then.
    
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post #6 of 8
Quote:
Originally Posted by Pyroh View Post

I suppose if I get a Talent I'll buy it from ESEA market then.

Probably the better idea, especially if you have points to make it free, well besides shipping that is. tongue.gif
^_^
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G400, MX518, G500, G5, IMO 1.1, IME 3.0, Deatha... fUnC 1030, QCK+, QCK Heavy, PureTrak Talent Whi... X-Fi Titanium HD Sennheiser HD555 
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^_^
(13 items)
 
   
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Noctua D14 Asus VG248QE Corsair TX 750 V2 Corsair 650D 
MouseMouse PadAudioAudio
G400, MX518, G500, G5, IMO 1.1, IME 3.0, Deatha... fUnC 1030, QCK+, QCK Heavy, PureTrak Talent Whi... X-Fi Titanium HD Sennheiser HD555 
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2880 x 1800 Retina 
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post #7 of 8
It takes them a while to ship their items. The one time I ordered from their site, it took them over a week to ship out my talent + pureglides. However, I did email them and they responded the same day (and shipped it the day after).

So you may have to email and remind them to ship your items.
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Click
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post #8 of 8
You might have to contact them because last time I order from them I payed for fedex 2day shipping and it took a week to come of course they refunded my shipping.
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Gaming Setup
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