Originally Posted by Vengeance47
ASUS Rampage II Extreme for me.
Had to RMA it because it was dropping dimm slots and not recognising my full amount of RAM. It took 6 weeks to get it back the first time with the same issue, the second time I got it back the CPU socket had bent pins and I didn't even bother trying to install it (not to mention the hassle trying to force them to RMA and pay the shipping) and finally when I got it back a third time and the dimm slots still didn't work properly. I told them to give me my money back or I'd file a consumer complaint and take them to court to get my money back plus damages.
In total, the mobo spent more time on RMA than it did in my possession. For a $400 product, I was pissed to say the least.
so sad, Asus was very nice to me and the RMA process was generally painfree, and they gave me advanced RMA so I didn't have to ship them the faulty motherboard to them before I received the replacement. I guess everyone's experience with the RMA process of most companies, with exception to Evga or Corsair, are different with varying degrees of customer service.
I'd say the worst purchase was a Scythe Orochi because that thing was huge, couldn't fit in a mid tower when mounted in stock position. It didn't cool half as well as a cooler half its size.
I've only had 3 RMA's so far. First time ever was with 512mb Module of DDR RAM from SuperTalent. Customer service was excellent and no additional questions or documentations needed to get a replacement from them. Then I RMA'd my MSI GTX 560 Ti because the chokes or caps were whining so much during Folding. I don't think it changed much after I started folding with the replacement they sent me but ehh at least I got try out MSI's RMA process and customer service. Simple and pain free, turn around time was a week from the day I shipped my card out to them. With Asus, they gave me advanced RMA so I just filled out the necessary paperwork and it took them a week to ship out a brand new motherboard with a new revision to me. I was a happy camper.Edited by matrix2000x2 - 1/13/12 at 12:53pm