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Windows System Restore and Virus Help Needed!!!

post #1 of 7
Thread Starter 
hi!

This is my problem: Every time I start my computer i get a AVG anti virus warning telling me that a virus has been detected. I have tried "heal" and "move to virus vault" and niether prevent the virus reapearing next time the computer boots. Ever since I have had his virus i get a "Run time error" asking me to debug when I start AOL or internet explorer.

I can not perform a system restore either as i get the following message:

"System Restore is not able to protect your computer. Please restart your computer, and then run System Restore again." however, when i then restart i STILL cannot use the utility...???

Any help would be greatly appreciated! thanks!
Word Processor 4
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Word Processor 4
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post #2 of 7
What exactly is the virus? Which particualar one?
    
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Hard DriveHard DriveCoolingOS
Samsung F3 1TB Hard Drive Crucial CT128M4SSD2 128GB SSD Coolermaster Hyper 212 EVO Windows 7 Professional  
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post #3 of 7
Thread Starter 
AVG says the following:

Quote:
While opening file: C:\\WINDOWS\\system32\
tswrl32.dll

Trojan horse BackDoor.Generic2.SLC



The error message when on AOL is this:

Quote:

A Runtime Error has occurred.
Do you wish to Debug?


Line: 490
Error: Object Required
Word Processor 4
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CPUMotherboardGraphicsGraphics
Intel® Core™ i7-6700K ASUS ROG Maximus VIII Hero KFA2 GTX 970 OC Silent "Infin8 Black Edition" KFA2 GTX 970 OC Silent "Infin8 Black Edition" 
RAMHard DriveHard DriveCooling
Corsair Vengeance® LPX 16GB DDR4 2666MHz C16 500GB Samsung 840 EVO SSD Hitachi 4TB Deskstar NAS Corsair Hydro Series™ H110i GTX 
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Windows 10 x64 Pro Asus PG278Q ROG Swift 27" G-SYNC 144Hz Filco Majestouch-2 [UK] (Browns) Seasonic 860w Platinum Modular 
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Word Processor 4
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Intel® Core™ i7-6700K ASUS ROG Maximus VIII Hero KFA2 GTX 970 OC Silent "Infin8 Black Edition" KFA2 GTX 970 OC Silent "Infin8 Black Edition" 
RAMHard DriveHard DriveCooling
Corsair Vengeance® LPX 16GB DDR4 2666MHz C16 500GB Samsung 840 EVO SSD Hitachi 4TB Deskstar NAS Corsair Hydro Series™ H110i GTX 
OSMonitorKeyboardPower
Windows 10 x64 Pro Asus PG278Q ROG Swift 27" G-SYNC 144Hz Filco Majestouch-2 [UK] (Browns) Seasonic 860w Platinum Modular 
CaseMouseMouse PadAudio
Phanteks Enthoo EVOLV ATX Logitech G502 Proteus Core Logitech G440 Sennheiser HD595 
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post #4 of 7
This person had the same problem, see if that helps.
    
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FX8320 Asus M5A78L-M/USB3 XFX AMD Radeon HD 7950 Graphics Card 3GB Corsair CMX8GX3M2A1333C9 XMS3 16GB (4x4GB) 
Hard DriveHard DriveCoolingOS
Samsung F3 1TB Hard Drive Crucial CT128M4SSD2 128GB SSD Coolermaster Hyper 212 EVO Windows 7 Professional  
MonitorMonitorPowerCase
Samsung SyncMaster BX2431 1080p PCBank PB2700 1440p IPS Be Quiet! Dark Power Pro 550W PSU  Xigmatek Giggas 
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CPUMotherboardGraphicsRAM
FX8320 Asus M5A78L-M/USB3 XFX AMD Radeon HD 7950 Graphics Card 3GB Corsair CMX8GX3M2A1333C9 XMS3 16GB (4x4GB) 
Hard DriveHard DriveCoolingOS
Samsung F3 1TB Hard Drive Crucial CT128M4SSD2 128GB SSD Coolermaster Hyper 212 EVO Windows 7 Professional  
MonitorMonitorPowerCase
Samsung SyncMaster BX2431 1080p PCBank PB2700 1440p IPS Be Quiet! Dark Power Pro 550W PSU  Xigmatek Giggas 
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post #5 of 7
Thread Starter 
Thanks! I will do!
Word Processor 4
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CPUMotherboardGraphicsGraphics
Intel® Core™ i7-6700K ASUS ROG Maximus VIII Hero KFA2 GTX 970 OC Silent "Infin8 Black Edition" KFA2 GTX 970 OC Silent "Infin8 Black Edition" 
RAMHard DriveHard DriveCooling
Corsair Vengeance® LPX 16GB DDR4 2666MHz C16 500GB Samsung 840 EVO SSD Hitachi 4TB Deskstar NAS Corsair Hydro Series™ H110i GTX 
OSMonitorKeyboardPower
Windows 10 x64 Pro Asus PG278Q ROG Swift 27" G-SYNC 144Hz Filco Majestouch-2 [UK] (Browns) Seasonic 860w Platinum Modular 
CaseMouseMouse PadAudio
Phanteks Enthoo EVOLV ATX Logitech G502 Proteus Core Logitech G440 Sennheiser HD595 
Audio
Audioengine A2+ Speakers 
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Word Processor 4
(17 items)
 
  
CPUMotherboardGraphicsGraphics
Intel® Core™ i7-6700K ASUS ROG Maximus VIII Hero KFA2 GTX 970 OC Silent "Infin8 Black Edition" KFA2 GTX 970 OC Silent "Infin8 Black Edition" 
RAMHard DriveHard DriveCooling
Corsair Vengeance® LPX 16GB DDR4 2666MHz C16 500GB Samsung 840 EVO SSD Hitachi 4TB Deskstar NAS Corsair Hydro Series™ H110i GTX 
OSMonitorKeyboardPower
Windows 10 x64 Pro Asus PG278Q ROG Swift 27" G-SYNC 144Hz Filco Majestouch-2 [UK] (Browns) Seasonic 860w Platinum Modular 
CaseMouseMouse PadAudio
Phanteks Enthoo EVOLV ATX Logitech G502 Proteus Core Logitech G440 Sennheiser HD595 
Audio
Audioengine A2+ Speakers 
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post #6 of 7
Also, check out this site page. It offers lots of anti-malware programs, both free and shareware.

MAJOR GEEKS-http://www.majorgeeks.com/downloads29.html
My System
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Intel E6600 (LL629A) DFI BLOOD IRON P35-T2RL Diamond HD3870 GSkill ( 2x1G) DDR2-800 HZ's 
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My System
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CPUMotherboardGraphicsRAM
Intel E6600 (LL629A) DFI BLOOD IRON P35-T2RL Diamond HD3870 GSkill ( 2x1G) DDR2-800 HZ's 
OSMonitorKeyboardCase
Windows XP Home (OEM) Sceptre 22" + Sceptre 20" Logitech G15 XG VIPER ( hey, it was free.) 
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LOGITECH MX518 
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post #7 of 7
Thread Starter 
The computer will now no longer boot - ie not in any Safe mode option, last known good config or normally. If an XP repair using the system disc wont work it looks as if I'll be losing everything to a reformat/reinstall...
Word Processor 4
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CPUMotherboardGraphicsGraphics
Intel® Core™ i7-6700K ASUS ROG Maximus VIII Hero KFA2 GTX 970 OC Silent "Infin8 Black Edition" KFA2 GTX 970 OC Silent "Infin8 Black Edition" 
RAMHard DriveHard DriveCooling
Corsair Vengeance® LPX 16GB DDR4 2666MHz C16 500GB Samsung 840 EVO SSD Hitachi 4TB Deskstar NAS Corsair Hydro Series™ H110i GTX 
OSMonitorKeyboardPower
Windows 10 x64 Pro Asus PG278Q ROG Swift 27" G-SYNC 144Hz Filco Majestouch-2 [UK] (Browns) Seasonic 860w Platinum Modular 
CaseMouseMouse PadAudio
Phanteks Enthoo EVOLV ATX Logitech G502 Proteus Core Logitech G440 Sennheiser HD595 
Audio
Audioengine A2+ Speakers 
  hide details  
Reply
Word Processor 4
(17 items)
 
  
CPUMotherboardGraphicsGraphics
Intel® Core™ i7-6700K ASUS ROG Maximus VIII Hero KFA2 GTX 970 OC Silent "Infin8 Black Edition" KFA2 GTX 970 OC Silent "Infin8 Black Edition" 
RAMHard DriveHard DriveCooling
Corsair Vengeance® LPX 16GB DDR4 2666MHz C16 500GB Samsung 840 EVO SSD Hitachi 4TB Deskstar NAS Corsair Hydro Series™ H110i GTX 
OSMonitorKeyboardPower
Windows 10 x64 Pro Asus PG278Q ROG Swift 27" G-SYNC 144Hz Filco Majestouch-2 [UK] (Browns) Seasonic 860w Platinum Modular 
CaseMouseMouse PadAudio
Phanteks Enthoo EVOLV ATX Logitech G502 Proteus Core Logitech G440 Sennheiser HD595 
Audio
Audioengine A2+ Speakers 
  hide details  
Reply
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