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Nasty virus on laptop. Help!

post #1 of 7
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So my mom got this nasty virus on her laptop. It won't let me do anything. I've tried MSE, malware bytes, and comodo internet security both in and out of Safe Mode, but the virus just blocks all anti-virus and any attempt to go on the internet. Anyone know what to do?
What's going on.
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What's going on.
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OCZ Agility 2 60gb SSD w/ 250gb HDD Windows 7 ultimate 64 bit Shimian 27" 2560x1440p DELL 
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post #2 of 7

I'd like to know too how to go about it without full reformat.

ケンジ
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ケンジ
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post #3 of 7
Personally i would just load up a linux live cd and just get all of the files that are needed onto a flash drive,external hdd etc. Then scan them while in the live cd and just format windows. I've done it multiple times.
post #4 of 7
last try - this . . .

http://www.superantispyware.com/

might just work.
Second Intel Rig
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Second Intel Rig
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post #5 of 7
Get an antivirus that can boot and scan from cd or usb on boot I know, norton has one and I think clamwin has one too
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LIttle Giant
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Old HP upgraded
(13 items)
 
CPUMotherboardGraphicsGraphics
3570k Asus P8Z77-I Deluxe  AMD Radeon HD Myst 7870 Tahiti Accelero Twin Turbo II 
RAMHard DriveHard DriveMonitor
16GB Corsair 1600  Samsung 840pro Samsung 500 GB 2.5" 7200 HDD Asus VG236h 120hz  
KeyboardPowerCaseMouse
Corsair K90 Corsair 500w Bitfenix Prodigy  Logitech G9x 
Mouse PadAudio
Rocketfish Hard dual sided Creative 2.1 speakers/Razer Megalodon/Charasis  
CPUMotherboardGraphicsRAM
I5 2500k Asus P8Z68-lx XFX 685X Pny 
Hard DriveHard DriveHard DriveOptical Drive
Wd caviar black FAALS Wd caviar blue  Ocz agility 2 Ssd Asus dvd burner 
CoolingOSMonitorKeyboard
Frio Win 7 home premium Hp 2207 Logitech G11 (rev 1) 
PowerCaseMouseMouse Pad
Pc power and colling 775w Antech 900 Logitech G9x Rocketfish 
Audio
Razer megalodon 
CPUMotherboardGraphicsHard Drive
Athlon X2 4800+ ESC Nettle2 Asus 5770 wd Black 
Hard DriveOSMonitorKeyboard
SSD OCZ agility II Win 7 home Premium  Hp w2207 Logitech G11 
PowerCaseMouseMouse Pad
750w PC power and cooling Antec 900 Logitech G9 Rocket fish 
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post #6 of 7

Sometimes the nuclear option is the way to go.  Time to reformat.

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Turbo Chicken
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post #7 of 7
Try using Combo fix if it's the fake antivirus virus thing. That should allow you to then be able to run malwarebytes to finish off anything remaining.
    
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CPUMotherboardGraphicsGraphics
i7 2600k Asrock Z68 Extreme7  MSI GTX 970 GAMING 4G MSI GTX 970 GAMING 4G 
RAMHard DriveHard DriveHard Drive
G.SKILL Trident X Series 16GB Crucial M4  Intel 730 Intel 730 
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ASUS 24x DVD-RW  NH-D14 Windows 7 Professional  XB270HU 
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