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New router=no internet connection - Page 2

post #11 of 26
Thread Starter 
@ _s3v3n_, looks good.

@ trumpet-205, haven't messed with them.

The dude who set up my router (and the builder of the house) must be completely tech illiterate. I don't even have access to the modem because it's up in the walls (inside the wall). Could it be that I have to reset my modem to get this to work?

I will post pics in a bit. Really wanted this working to see the performance boost.

Thanks for all the help guys.
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post #12 of 26
I was under the impression you already did reset all the devices (modem and router) before even posting here.
post #13 of 26
Thread Starter 
I can't access the stupid modem. I'll go try in a bit and post those pics.

edit: there's no way to access the modem and reset it remotely like the router right?
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post #14 of 26
Hard reset is highly recommended in your situation. Why would someone install a modem in an almost inaccessible spot?

That's just retarded.
post #15 of 26
Thread Starter 
My thoughts exactly.

I'm going to try and find the power switch and turn off the electricity there and then turn it back on.
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post #16 of 26
Thread Starter 
Here are the pics of the horrible setup:

lPhq0.jpg (the whole thing)
QpTJK.jpg (pluglink on the left and laptop charger on the right)
9b64t.jpg
SKQDi.jpg
bjHPT.jpg (top view, I'm guessing the modem is somewhere up there in those wholes)
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post #17 of 26
If you have cable you likely have to clone the mac address of your other router to get a connection.

If your modem is up there, you need to reset it. Unplug the router and leave it unplugged. Reset the modem (unplug the cable, I assume you have access to that, give it 5 minutes to be absolutely sure it has reset. At this point you can plug in your router. Give it a minute or two to boot up. Plug a laptop into the router with an ethernet cable and see if you acquire an IP address.

If you are not getting an IP address, your router is to blame. If you are getting an IP address and you do not have internet, you probably need to see if you can ping your modem. If you can, you most likely need to clone the MAC address from your old device.

The guy who set up your network looks like a total amateur. You should move your modem into sight at some point.
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post #18 of 26
Thread Starter 
Quote:
Originally Posted by aesthetics1 View Post

If you have cable you likely have to clone the mac address of your other router to get a connection.
If your modem is up there, you need to reset it. Unplug the router and leave it unplugged. Reset the modem (unplug the cable, I assume you have access to that, give it 5 minutes to be absolutely sure it has reset. At this point you can plug in your router. Give it a minute or two to boot up. Plug a laptop into the router with an ethernet cable and see if you acquire an IP address.
If you are not getting an IP address, your router is to blame. If you are getting an IP address and you do not have internet, you probably need to see if you can ping your modem. If you can, you most likely need to clone the MAC address from your old device.
The guy who set up your network looks like a total amateur. You should move your modem into sight at some point.

Unfortunately it doesn't even seem like I have access to the modem's cables. Everything seems to be "up there."

I am thinking of calling up AT&T and have them fix this mess.

A friend of mine suggested that everything was probably prewired so it's the house builder's fault. I was thinking of removing that whole mounting thing to get access to the unseen.
Edited by SyrianGasol HatesApple - 12/23/11 at 10:30am
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post #19 of 26
Thread Starter 
UPDATE: Looks like the 3800HGVB IS ALSO the modem. http://i.ebayimg.com/t/3800HGV-B-2Wire-Gateway-Modem-AT-T-U-verse-/00/$%28KGrHqQOKiQE3e-P!VIQBN98HdHJJg~~_35.JPG

I am guessing that I have to connect the router to that to get it to work?
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post #20 of 26
If you have to, cut the power to the modem via breaker. That IS the issue - cable modems have a MAC lock in them. To clear the MAC lock, power it down for 10 or so seconds. That's going to be the problem.
    
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