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Quite annoyed with MSI and my 560 Ti - Page 2

post #11 of 18
Thread Starter 
Quote:
Originally Posted by acowboy View Post

Have you checked out your power supply...

I don't have a tester, no. But this system has run fine with SLI since two months ago, and I only have problems with the TFII card in there. I have also run a TFIII 570 and TFIII 6970 within the last 2 weeks. I ran Heaven benchmark and 3dmark11 among other things with no problems.
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post #12 of 18
If you haven't tried a fresh windows install & fresh driver install I think you're skipping over a crucial part of your diagnosis. Once those are eliminated as issues (and your psu is found to be 100%) you can be sure that the issue is elsewhere. I find it very hard to believe that you have had so many faulty cards... it's statistically very very unlikely. The problem is probably somewhere else.
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post #13 of 18
What kind of power supply ?? its not listed with your computer parts
post #14 of 18
Quote:
Originally Posted by Nw0rb View Post

What kind of power supply ?? its not listed with your computer parts

Yea t is, PC Power and Cooling 760w Silencer
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post #15 of 18
Thread Starter 
Windows was re-installed just 3 days ago. I have sweeped and re-installed my drivers previous times, as well as a few times recently when I went between the 570 and 6970. I also did a fresh install of the drivers using the method listed here by bradleyw after the 290 drivers ran like poo. This fixed a problem I was having with poor FPS.

As for it being strange that the card is defective so many times and it being something else, while I obviously can't say for sure it isn't something else, then explain to me why any combination of my other 560 Tis (SLI or not), the 570 and 6970 have all run just fine with no problems and it's only this TFII card.

I just find it strange that I can run the Galaxy card and the Hawk in any combination, even with the voltage at max on both cards, overclocked to 1 GHz and it runs fine. But the second I pop this card in there, anywhere, something goes wrong.

Edit: And yes, the PSU is listed but I guess you have to click "view all" to see it. It is indeed a PC Power and Cooling 760w Silencer.
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John Henry
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post #16 of 18
Quote:
Originally Posted by Reloaded83 View Post

Windows was re-installed just 3 days ago. I have sweeped and re-installed my drivers previous times, as well as a few times recently when I went between the 570 and 6970. I also did a fresh install of the drivers using the method listed here by bradleyw after the 290 drivers ran like poo. This fixed a problem I was having with poor FPS.
As for it being strange that the card is defective so many times and it being something else, while I obviously can't say for sure it isn't something else, then explain to me why any combination of my other 560 Tis (SLI or not), the 570 and 6970 have all run just fine with no problems and it's only this TFII card.
I just find it strange that I can run the Galaxy card and the Hawk in any combination, even with the voltage at max on both cards, overclocked to 1 GHz and it runs fine. But the second I pop this card in there, anywhere, something goes wrong.
Edit: And yes, the PSU is listed but I guess you have to click "view all" to see it. It is indeed a PC Power and Cooling 760w Silencer.

Alright clearly this is an odd problem. I have heard that not all video cards play nice with others... this is one of the reasons why I purchased two 470s from the same manufacturer, with both cards from the same batch. I've seen SLI/CF roundups on tomshardware where they have trouble getting two cards to work in certain configurations under certain conditions - it seems sli/cf isn't an exact science. It could simply be that you've encountered one of these anomalies. I'm assuming that each card works flawlessly when used individually (obviously this is the most basic way to test a card).

I have also heard of people receiving the exact same card back in the mail when they send one to RMA, as a mistake from the dept. Is it possible that this happened to you for one of those RMAs? I'm sure you realize that the failure rate for most electronics is <1%, so the chances of getting 3 defective cards in a row is pretty slim. If the failure rate is .5% (a realistic guess), the chance of two failures in a row is .0074625%. That slim chance means that by the numbers, we're more likely looking at human error on the part of RMA. If the card works on its own in non-sli, I'm not sure you can really call that a defective card from the manufacturers perspective. I guess I'm confused as to whether the TFII card works at all or if it's simply not accepting sli.

So if I'm reading your original post correctly, you have 3 560 Ti cards... why not just sell the problem card and wash your hands of the issue?
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post #17 of 18
Thread Starter 
Yes, I have used the TFII card by itself without any of my other cards in there, and the same problems occurred. The card would still crash the same way whether I was using SLI or not. This most recent card I haven't tested this way yet; I intend to this evening. As far as I know, they have sent me back the same card each time, and swapped it once. But I need to look at the paperwork and check serial numbers to be sure.

As for selling the card, why would I want to pawn this problem off on someone else? My assumption would be that if I have no way to get this one card to work in my system, what's to say it won't do the exact same thing in another system? I can't even demo the card since it would just crash. My intention is to sell the card, once I get a working one. It is nice to have a back-up in these situations though.
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John Henry
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post #18 of 18
Thread Starter 
I just finished writing MSI a lengthy e-mail, and thought I would post here as an update, and to see if there is any more advice to be given.

Here are some screen shots to give an idea of what's going on:

This is right after the card crashed running 3DMark11 in SLI with my Galaxy 560 Ti in the top slot. You can see the error message and the fact that the drop-down menu only shows my Galaxy card, not the TFII card, even though they are both installed:

th_3DMark11GalaxyTFII2.png

Another SS showing that SLI is not an option in the nvidia control panel:

th_3DMark11GalaxyTFII3.png

Here is a SS after running 3DMark11 for a very short time as any longer and it would crash, just to show that temps are not high and everything is at factory clocks on the TFII card:

th_3DMark11GalaxyTFII4.png

This is a SS with the Galaxy card and my MSI Hawk in SLI after completing the benchmark. The computer is not connected to the internet, so there are no results:


th_3DMark11HawkGalaxy.png

And if you want to watch some boring videos proving the card crashes whether in SLI or by itself, but my other 2 cards do not:

This is the Galaxy and Hawk cards in SLI completing the benchmark:

http://www.youtube.com/watch?v=kl8gths7SQ4

The Galaxy and TFII cards in SLI crashing during the benchmark:

http://www.youtube.com/watch?v=s9LbhEgoC8A

Just the TFII card crashing during the benchmark:

http://www.youtube.com/watch?v=X_cYMLaKu4U




Any thoughts/advice would be appreciated. I know that some don't believe (or find it extremely unlikely) that I have received 3 DOA cards, but unless I am doing something horribly wrong, I don't know what else it could be.
Edited by Reloaded83 - 12/28/11 at 8:42pm
John Henry
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John Henry
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