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The downfall of Razer products for me (Why you should never buy from Razer)

post #1 of 70
Thread Starter 
About a year and a half ago I ordered a Razer Lycosa, Mamba, and Megalodon. I was epically SET for gaming! It was the most exciting feeling in the world!

Until they came in the mail.

Within the first hour of owning the lycosa, the keys would randomly get virtually stuck and then stop working, so I'd have to stop what I was doing and unplug and replug the USB, it got to the point where this was happening randomly every 5 minutes. Then it would stop for a prolonged period and then start again when I started gaming on it. A keyboard that was made for gaming glitched out in the middle of gaming... Such irony. I had the lycosa sent back in and they replaced it with my warranty, after waiting 2 months for them to get it back to me. Surprise surprise! The refurbished keyboard has the EXACT same problems the one I sent in had, and I explained the problem to them beforehand.

The megalodon had problems where a loud monotone would randomly cut out all other audio and screech in my ears and I'd have to unplug and replug the USB. This got to the point where it was happening so often I chose to not use it again and sent it back as well because the headset also had degraded base response from when I bought it. I got a refurbished one, with the EXACT same problem. So this is two times this has happened.

I contacted them and told them this was unacceptable and that I wanted my money back because they actually had the nerve to replace my faulty products with more faulty products, they said they were talking to their superiors who told them they can't refund me money but they can give me a voucher to buy more of their faulty products. I told them I don't care as long as I'm compensated. They said they were transferring me to higher ups and then I never got an email back. I even emailed them AGAIN requesting to talk to them, again no email back. I suppose they blacklisted my email because I wanted compensation... Horrible business.

The mamba is an exceptional mouse, I must admit. The only problem I had with this is that the battery died THE MONTH my warranty was over. So now I'm stuck with a dead mouse that needs a battery replacement because even when it's run straight from the USB it uses the battery... Stupid design flaws.

That being said, does any razer sympathizer want to buy these products?
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post #2 of 70
You lack one huge piece of info (well two) what mobo and what OS are you using? Sounds like a flaky USB controller hub to me.

Dont get me wrong, im a Logitech man, so dont flame me for trying to fix your issues which seem to be CLEARLY not the peripherals problem.
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post #3 of 70
Thread Starter 
Quote:
Originally Posted by Furball Zen View Post

You lack one huge piece of info (well two) what mobo and what OS are you using? Sounds like a flaky USB controller hub to me.
Dont get me wrong, im a Logitech man, so dont flame me for trying to fix your issues which seem to be CLEARLY not the peripherals problem.

I have an external USB device that I use, I've tried them on both the computer's USB and the external USBs, same problem every time. Obviously a product problem. I don't care what your reasoning is, any time a $70 keyboard is less functional than a $10 one, it's the company's fault.
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post #4 of 70
W/e, i still think youre overing looking a potentially bigger problem.
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post #5 of 70
Quote:
Originally Posted by Furball Zen View Post

W/e, i still think youre overing looking a potentially bigger problem.

I agree. If the external USB hub is plugged into your computer via USB, then it is running through the USB controller which runs all of your USB ports. If the controller is bad, which it certainly sounds like it is, then you will have the same problem no matter which port or external hub you plug it into.
    
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post #6 of 70
That and the fact ive never heard of anyone else having issues with multiple devices.
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post #7 of 70
I had a similar issue with my old Lycosa. The only things I've purchased from Razer and actually have been satisfied with are the Death Adder, Black Widow, and one of their solid mouse pads. Everything else has broken within a relatively short time period.
post #8 of 70
I own Razer Lycosa and Naga.
Beautiful things. Until they started gone bad on me.
I have serious problem with Naga. Single click acts like double click creating a big problem on me. I can't select files and copy paste because Naga left click randomly does double clicking with one click.
I have latest drivers and firmware. I tried everything but its clearly a hardware problem. I read on internet many Nagas have this problem. It appeared after 1 year since I bought it.
Lycosa now. Beatiful keyboard. But when you remove one button to clean it and put it back again it loosens out of its position making you feel that its broken. My left CTRL which I use for Ventrillo and Teamspeak many times while pressed it's not working so ppl who listen to me lose my voice periodically.
I think razer products have some quality issues.
Unfortunately I need Naga because of the side buttons. I'm an MMO player. And can't find any other mouse with such programmable buttons.
I plan to return the mouse for service in the next days after holidays.
Also many times keyboard Lycosa get's stuck in Windows and doesn't work. I found a solution for this which is unplug USB and plug again and works again. -_-
Razer products are beautiful a bit expensive but deffinately not quality made.
Edited by Anarion - 12/28/11 at 11:07am
post #9 of 70
Thread Starter 
^It's horrible to have to experience these kinds of problems with GAMING DEVICES of all things. I feel like Razer thinks they're so popular with gamers that they're untouchable so they can just make anything faulty as long as it looks good and impresses nerd friends. Biggest waste of $300 in my life.

@Furball: Looks like I'm not as unique as you think
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post #10 of 70
Zethlis, don't listen to anyone saying that this isn't Razer's fault, because it is.

I had the EXACT same problem with two Lycosa kb's about two years ago. The lights would suddenly go off, then on, then switch between full back light and WASD, without me touching anything. I could sit in my chair and watch it happen. Then during gaming, the keyboard would just stop. REAL helpful when horde of zombies is attacking in Left 4 Dead. I had this problem with not ONE Lycosa, but TWO (both brand new). Of course, they're genius customer service said "update the drivers." Well, that's nice, I downloaded the latest drivers and software from your site. So why doesn't it work?

Despite what many people will say, Razer's quality control and build quality are absolute garbage compared to what they were 6 years ago. The first high-DPI mouse I ever bought, the Razer Pro, still works as intended to this day. Every other product I've bought in recent years has ended up in the trash, except the Destructor mouse pad which is awesome.

Go with Logitech. Although I hear the Corsair KB's are really nice too. I use a Logitech Illuminated for typing, a G13 for gaming, and a G9x for my mouse, and am completely happy with all of them. I use the G13 because I don't like the layout of gaming keyboards, they're too large for me, and I find the G13 is laid out really well.
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