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changed ISP, but doubting if speed is correct

post #1 of 4
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I changed my ISP and went from 8/0,6 to 20/1.

I test my speed on different sites, and I get from 13 to 15 megabit/second when I should be getting 20. I talked to customer support, and he said that my router gets 17120/1213 (notice how he doesn't mention in what measurement). In my router it says the same numbers and that it is in kbps.

is it not so, that when you have a internet speed that is measured in bits, you divide that number by 8 and you get it in Bytes?

by that logic, I should have 25000, where it says 17120?

The Customer support person also said that I was getting about 1-2% package loss, both when I was testing and not testing my internet speed. I am about 1350 meters from the connection point with two crosspoints, where 1100m of those are 0,4mm and the rest 0,6mm. whatever that means.

By this Data, he did not find anything wrong with my speed, other than instability caused by package loss and said that I should call in (was talking in a chat system) and make a technical inquiry so that their staff could check why I get package losses.


Does my speed look right to you? should I not be getting 20 megabits/s when I meassure my speed on those sites? (speedtest.net, Nettfart.no (the one he reccomended to me), speed.bredbandsguiden.no)
post #2 of 4
Basically I would assume your on DSL.
That is the speed profile that they set your DSL Connection to.
Could be your not able to get the full profile but for my 5 megabit connection there is the 5056/800 and 3100/800.

Really it depends on how far you are from the Central Office and how good your line quality is.

And one thing also about DSL is overhead. Your bound to lose data just due to overhead on the DSL Line.

So basically my 5056/800 theoretical speed is actually 4200/680.
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post #3 of 4
Quote:
17120/1213 (notice how he doesn't mention in what measurement)
That is in kbit.

DSL is quite variable as minor issues can cause a huge speed drop. Your modem will negotiate with the DSLAM the best reliable speed to use. It is worthless to try to push more through a link when you will only receive errors on the line.

If you use something as simple as a phone cord that's still zip tied in a loop your speed will drop to <512k.
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post #4 of 4
Quote:
Originally Posted by Norlig View Post

I changed my ISP and went from 8/0,6 to 20/1.
I test my speed on different sites, and I get from 13 to 15 megabit/second when I should be getting 20. I talked to customer support, and he said that my router gets 17120/1213 (notice how he doesn't mention in what measurement). In my router it says the same numbers and that it is in kbps.
is it not so, that when you have a internet speed that is measured in bits, you divide that number by 8 and you get it in Bytes?
by that logic, I should have 25000, where it says 17120?
The Customer support person also said that I was getting about 1-2% package loss, both when I was testing and not testing my internet speed. I am about 1350 meters from the connection point with two crosspoints, where 1100m of those are 0,4mm and the rest 0,6mm. whatever that means.
By this Data, he did not find anything wrong with my speed, other than instability caused by package loss and said that I should call in (was talking in a chat system) and make a technical inquiry so that their staff could check why I get package losses.
Does my speed look right to you? should I not be getting 20 megabits/s when I meassure my speed on those sites? (speedtest.net, Nettfart.no (the one he reccomended to me), speed.bredbandsguiden.no)

How far are you away from their central office?
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Misaka
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