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GF7900 - No RMA cuz unable to fix.. ever heard of that?

post #1 of 18
Thread Starter 
A couple of months back, I found out that I got a defective ASUS EN7900GT-TOP gfx card (there's a thread about it). Anyways to summary:
1. Bought the card in S'pore
2. Found out it's defective around 3 weeks later (didn't start assembling my rig until then)
3. Contacted local ASUS agent, no dice, wasn't bought locally they said
4. No dice w/ retailer either (1 week exchange warranty)
5. Contacted ASUS, agreed to take RMA, have to pay shipping US$100 (payable after RMA). The RMA was taken care by the local ASUS agent (instructed by ASUS HQ).
6. Sent the cards, and never heard about RMA status update, locally nor straight from ASUS tw. Just kept telling me that they will check it for me but never answer.

Until today, been almost 2 months.. received an email from the local ASUS agent, stating (Translated):

After sending your graphic card for RMA, we've just been informed by ASUS TAIWAN that they could not fix the card anymore and will proceed to refunding procedure.

We await your response, as for the exact amount for the refund, we haven't receive any infomation yet.


What the?? Needless to say, upon hearing the news I emailed ASUS support and ask them to clarify the issue (probably getting replied tomorrow).

Is this normal?? I thought the whole point of RMA was to REPLACE the defective product? Not to refurbish (fix) it?.. I'm actually quite puzzled cuz they could just replace my card w/ a new one, or do me a favor by replacing it w/ a better card. But instead they're giving me a refund?!?

And how would they calculate the refund? My buying price + taxes + the 2 months of waiting time? I don't think they even need to spend a whole day to check whether my card was broken beyond repair.

And no, I didn't break any warranty, the card wasn't even OC'ed through any software (default factory setting).

It's really pissing me off because I had to wait 2 months just to be told that they're giving me a refund
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post #2 of 18
The 7900 has been replaced by the 7950 i do believe. Which is probably why they cannont send you a new one, as i would imagine some companies have ceased production of the 7900GT. I think your best bet would be to get your money back, and the purchase a 7950. That being said, i cannot confirm that asus has stopped producing the 7900 card, so they might just be giving you the run around.
post #3 of 18
Thread Starter 
Quote:
Originally Posted by tubnotub1
The 7900 has been replaced by the 7950 i do believe. Which is probably why they cannont send you a new one, as i would imagine some companies have ceased production of the 7900GT. I think your best bet would be to get your money back, and the purchase a 7950. That being said, i cannot confirm that asus has stopped producing the 7900 card, so they might just be giving you the run around.
I suspected as much, in regards to the cease production of the 7900GT.. but if that was the only reason, then they could've just told me right from the get-go that they will not be able to replace the card for me.. no? When I bought the card, the 7950 was already available. And even now the 7900GT-TOP is still listed on their sites.

Crap, if I'm in the states, I would just sue them for grievances... lost opportunity and whatever else I can think of

I'll just have to wait and see what the ASUS HQ will tell me tomorrow
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post #4 of 18
if im not mistaken the 7900GT is still in production...?
 
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post #5 of 18
Quote:
Originally Posted by sandiegoskyline
if im not mistaken the 7900GT is still in production...?
Yeah I'm pretty sure they are.
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post #6 of 18
Thread Starter 
Then in that case,.. this issue makes even less sense, doesn't it?

Oh well either way, I've lost a good 2 months of using the 7900 card

I've just never heard of a RMA case turning into a refunding case... and I didn't even nag on them. I'll update again once I receive word from ASUS
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post #7 of 18
Try and get a 7950 out of them (about the same price including the 2 month's of non use).
    
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post #8 of 18
Hopefully they will refund the price of the card as of two months ago and not current market price. I would scan and send them a gif of your reciept included in the e-mail and indicate that you expect either a trade up or full refund including shipping costs. There is no point in taking issue with time frame as electronics manufacturers' routinely take 6-10 weeks for RMA's. I sent a gigabyte motherboard back 8 weeks ago under warranty and just received a replacement.
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post #9 of 18
2 months OMG that's got to hurt, the card is out dated now.
And yes they stopped making the 7900 they should be replacing it with a 7950 it's there way of getting out of that I guess.
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post #10 of 18
Thread Starter 
Got a reply earlier today from ASUS HQ (Taiwan)..

Quote:
So you have not gotten the card back? Who told you that you can get your money back? We will check your case.

Thank you for using ASUS products.

Sincerely
I find the reply even more distressing... first the rep is replying as if I'm supposed to have my card back already by now... and then she makes it sound as if I actually WANTED my money back (Hell yeah! With INTERESTS! and compensation)..

or maybe it's the ASUS distributor in indonesia trying to rip me off by sending the first email ~_^

Edit: Oh yeah... and I haven't been USING ASUS products... I used it.. then they took it back >
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