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ASUS Support Blocked my Cellphone Number / R3F RMA - Page 2

post #11 of 41
Try emailing corporate with a link to this thread, see how they respond. I had a decent time with my RMA (qualified for Advanced RMA), and the turn around time was less than a week after my request was approved.
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post #12 of 41
This is horrid. I already stopped using Asus and this is just a reminder to keep me away.
post #13 of 41
Thread Starter 
I have already looked at all 1155 boards that are currently available and X58. I have basically built my whole system around this board. Every other board has something wrong with it. Being not enough PCI-E 1x slots, internal usb headers, to SATA connections. To EVERYthing in my system being Black, Red, or Silver.
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post #14 of 41
This is terrible, I would be livid if this happened to me--I just may stray from ASUS on my next motherboard purchase. Thanks for sharing this, I hope you get a refund so you may spend your $$ on a board made by a company with better customer support. biggrin.gif
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post #15 of 41
OP-

I hope you are able to resolve this...

Asus use to be a very good company about 20 years ago... Since then IME their product quality has been in a continual downward spiral. They get a lot of media hype but in reality they tend to ship a lot of half-baked products to be the first to market and cash in. Their Customer Support has never been even remotely close to competent or acceptable IME.

As we see from several news stories Asus is changing some of their mobo manufacturers and also cutting current production because they over-produced. I have stopped using Asus products and do not recommend them to people based on the quality, reliability and service issues.
post #16 of 41
Thread Starter 
Quote:
Originally Posted by matrix2000x2 View Post

Try emailing corporate with a link to this thread, see how they respond. I had a decent time with my RMA (qualified for Advanced RMA), and the turn around time was less than a week after my request was approved.

I emailed tsd@asus.com.tw (the best I could find) asking them to forward the email to US Headquarters with my service and RMA numbers and a link to this thread. See what happens.

My experience was also great until the first board didn't work. I never did have to wait more than 5 min till I got a tech.
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post #17 of 41
Well this just 2nds the problem i had with them. Sent in a gtx460, took 4 weeks to even get a tracking number showing they shipped it. Fed Ex shipped to my front door and left it there. The box was stolen from my front porch. I had to be the person to actually contact both companies over and over. I finally said i had enough of this B.S., I want a refund in check form. Stated i will never buy another asus product as long as i live!!! 2nd level support finally called Fed Ex, after continued fighting over who was to call who.
I had been given approval from Fed Ex stating they where going to replace the card. This was never put through to Asus. I had to track down the head of lost package claims at Fed Ex "Dean Flieschman", if anyone needs to know tongue.gif Initiate a confrence call to 2nd level support DIRECTLY to be finally assured the replacement was being sent. This entire Ordeal has been going on since October mad.gif

So i finally recieve the card last week, AND IT'S DOA!!!!!!! F*()#$ this bull SH$%!!

I found the card for sale at a retailer and switched the serial stickers, returned the DOA RMA card, and was done.

You guys like that horror story from ASUS RMA
mad.gifmad.gifmad.gifmad.gifmad.gifmad.gifmad.gifmad.gif
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post #18 of 41
Just pick up one of the DFI UT X58 boards for sale in the marketplace (there are currently two). Don't switch to EVGA by the way, their motherboards suck. Only the Classified was good which Shamino designed, now the EVGA motherboard team including Shamino left and their boards are really lackluster for the price and function. Go with Asrock, Biostar, Gigabyte or Sapphire in the future (even ECS if their black editions keep improving like the X79 board) smile.gif I'm done with Asus too after this board.
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post #19 of 41
Thread Starter 
Quote:
Originally Posted by Dopamin3 View Post

Just pick up one of the DFI UT X58 boards for sale in the marketplace (there are currently two). Don't switch to EVGA by the way, their motherboards suck. Only the Classified was good which Shamino designed, now the EVGA motherboard team including Shamino left and their boards are really lackluster for the price and function. Go with Asrock, Biostar, Gigabyte or Sapphire in the future (even ECS if their black editions keep improving like the X79 board) smile.gif I'm done with Asus too after this board.

Thanks, didn't know that. I was looking at the AsRock boards and I really like the "Fatal1ty Z68 Professional Gen3" and "Z68 Extreme4 Gen3". If I didn't have to change CPU and RAM I would get one right now.

Nice avatar btw! I was really looking forward to the new Heaven and Hell album. To bad that will never happen now.
Edited by ChaosBlades - 1/3/12 at 6:11pm
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post #20 of 41
Do not feel bad! I had to RMA my EVGA Z68 motherboard 2 times already and I'm still having problems. Trying to get a refund from EVGA, but EVGA is giving me the round around!

I purchased a Gigabyte motherboard and could not be happier!
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