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ASUS Support Blocked my Cellphone Number / R3F RMA - Page 4

post #31 of 41
i had a mobo problem almost 2 years go with the P5Q, in my case i used a very VERY cheap psu which broke after a few months while i was playing.
changed the psu, tried to boot but nothing happened. then i contacted asus (germany) and received an email that i filled out to get a rma number.
unfortunately the 24 pin connector was broken due to the psu. dont know why or how or whatever...

i had some complications with asus either after i needed to pay fhe shipping for the rma which pissed me off. cause in my opinion this should be part of a service within the guaranty/warranty.

it took them over 3 weeks, but in the end they sent me the p5q deluxe version.

its kinda off topic but i felt sharing this story because asus isnt that bad.
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post #32 of 41
Thread Starter 
Just got off the phone with Corsair. It took all of 5 minutes. They didn't even ask any questions. I just told them what happened in a few sentences and they said "ok". So they are sending me a Brand New AX850 in the next 24 hours. They even said I could keep the extra modular cables if I wanted them. That's how it should be done folks. thumb.gif
Edited by ChaosBlades - 1/4/12 at 3:09pm
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post #33 of 41
Thread Starter 
UPDATE:!

I have a tracking number. Scheduled delivery is tomorrow (1/5/12). I have to wait on the PSU now. rolleyes.gif

Thanks Raja! thumb.gif
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post #34 of 41
Great to hear that everything has been fixed and that you were helped !!! Give us more updates
   
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post #35 of 41
Same crap happened to me a while ago, they sent me back another broken CHIV, after that, RMA took 2 months and it died in three weeks. So i switched to Gigabyte. RMA is painless and although it takes quite a while, GB staff were never rude to me.. AND got a working product that is still kicking 3 months after RMA. Gigabyte FTW, so much better than Asus support.
    
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post #36 of 41
I had the same issue with 2 GPU's I had to RMA... the people in "Tech Support" were downright rude, and really didnt have a clue as to what was going on. They all thought my ATI cards were motherboards until i was like, wait, What?

Took 5 weeks to get my first card back, and another 3 to get the 2nd one back. Both showed delivered to them 3 days after I mailed in, but it took 2 weeks for each one to show up in there system. It was a terrible experience.

i called the corporate number and dealt with Martin and Eric, and they were great. They got everything squared away eventually, and I got two brand new cards back. I have been an avid asus user for quite some time... but i am hesitant now to deal with them. The product is great. By far. But the lack of technical support and customer service is a killer.
post #37 of 41
Quote:
Originally Posted by yusky03 View Post

UPDATE:!
I have a tracking number. Scheduled delivery is tomorrow (1/5/12). I have to wait on the PSU now. rolleyes.gif
Thanks Raja! thumb.gif

Cool smile.gif
post #38 of 41
Thread Starter 
UPDATE!

It blew up again last night. Was doing great. I have been playing a lot of Metro 2033, SWTOR, and Hard Reset. Then last night I decided to run Prime95 to make sure I was stock stable before I overclock. Only memory XMP was set at the time. I have emailed Raja asking for a refund. mad.gif

I am going to Microcenter now to get a Z68 ASRock board. The only things I have not replaced at this point are the GPUs and Memory. I even installed brass motherboard standoffs to replace the black ones that came with the 800d to make sure it was not a grounding issue.

I have 2 questions...

Can I use my current memory (2 diimms obviously) until I get proper 1155 memory?

Will the new board recognize my RAID 5 and RAID 0 array? RAID 0 I know how to fix if that is so but I don't know about RAID 5.

I am getting a 2600K and a Fatal1ty Z68 Professional Gen3 Z68 if that helps.
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Gojira
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1TB Samsung 960 Pro EK CoolStream XE 360 EK-FB ASUS X99 Monoblock SeaHawk EK X 
CoolingCoolingOSMonitor
Corsair ML120 Pro x3 Corsair ML140 Pro x1 Windows 10 Pro x64 3x ASUS VS248H-P 
MonitorKeyboardPowerCase
Acer Predator XB241H Corsair K95 RGB Cherry MX Brown CORSAIR AX860i Fractal Design S 
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Corsair Scimitar Black Edition Vipamz Extended XXXL Gaming Mouse Pad 36"x12"x0... ASUS Zonar Essence STX Beyerdynamic DT 990 PRO 
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2x Corsair Force LE RAID-Z Jails 2x LSI 9211 8i Noctua NH-U12DO A3 FreeNAS 
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SeaSonic SS-660XP2 Fractal Design Define R5 
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post #39 of 41
EVGA if you want Corsair like support on a Motherboard.
post #40 of 41
Quote:
Originally Posted by yusky03 View Post

UPDATE!
It blew up again last night. Was doing great. I have been playing a lot of Metro 2033, SWTOR, and Hard Reset. Then last night I decided to run Prime95 to make sure I was stock stable before I overclock. Only memory XMP was set at the time. I have emailed Raja asking for a refund. mad.gif
I am going to Microcenter now to get a Z68 ASRock board. The only things I have not replaced at this point are the GPUs and Memory. I even installed brass motherboard standoffs to replace the black ones that came with the 800d to make sure it was not a grounding issue.
I have 2 questions...
Can I use my current memory (2 diimms obviously) until I get proper 1155 memory?
Will the new board recognize my RAID 5 and RAID 0 array? RAID 0 I know how to fix if that is so but I don't know about RAID 5.
I am getting a 2600K and a Fatal1ty Z68 Professional Gen3 Z68 if that helps.

Responded to your PM. Should clarify that I don't work for the RMA team but I do know that we do not offer refunds. This issue that you have experienced is in no way common and I personally am convinced that there is an issue somewhere in your system that is causing over-current or there is still a PSU fault. That's all I can say while managers look into what has gone on with these RMAs and if we can offer a fourth swap. Considering how many of these boards we have sold, if this were a fault in design it would have manifest en masse by now, which has not happened.

-Raja
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