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Mouse causes BSOD

post #1 of 7
Thread Starter 
Yesterday I bought a half-price steelseries XAI, and plugged it in while my PC was running. Rebooted today and had to wait about 1 minute to pass the BIOS, and got a BSOD while doing nothing more than googling for why I was struggling to boot my PC.

Turns out this mouse has caused other people problems, I realized quite quickly that unplugging the mouse made all the difference (as it's the only change I made) and now everything is fine. Has anyone else had this problem, and can it be fixed with a firmware update - or should I throw the mouse in the bin (actually, I would take it back to the shop) and get another?

Being left-handed, I thought it was a decent buy because it has thumb buttons for lefties.
Klink
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Klink
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post #2 of 7
Quote:
My computer gets stuck at BIOS stage during the boot for a few minutes when the Xai is connected.
There is a known compatibility issue between certain motherboard models and the Xai caused by the boot protocol implementation in BIOS which causes a delay during the boot process.

Known conflicting motherboards:
MSI P67A
Gigabyte GAX58-UD7
Gigabyte GA-X58A-UD3R
ASUS P7P55D Deluxe
ASUS P8P67LE
Abit ix38 quadGT.
Asrock P67 extreme 4

Workaround: To avoid the delay you can disconnect Xai at BIOS stage, let the Windows (or another OS) load and then connect Xai back. The mouse will work fine at this stage. Alternatively you can leave the Xai connected and wait 2-3 minutes until the boot continues automatically. We will post updates as far as motherboard firmware or BIOS versions as they become available, if they fix the issue.


If you do not have one of the motherboards listed, take the following steps below.

1. Note: You will need to access your BIOS (Binary Operating System) for this step. If you are unfamiliar with working in the BIOS, please take caution before taking this step and perhaps enlist the assistance of an IT-professional.

Check your BIOS settings for the following (some may not apply). Some may be under ACPI advanced settings.
a) S3 stand by type is allowed if you have standby enabled
b) USB speed is at Full Speed (12 MBPS)
c) USB devices are allowed to wake the computer from standby
d) Toggle Legacy USB Support (opposite of whatever the setting is currently)
e) Under boot priority or boot devices, remove any USB boot devices from these menus

2. Visit the website of your motherboard or computer manufacturer (if you have a brand-name system) and search for the latest:
a) Motherboard Chipset drivers
b) BIOS version - make sure you have the latest stable release from the manufacturer

If these steps do not solve the issue, unplug the mouse and plug in a USB flash drive (USB stick), if you have one. Try booting with it plugged in.

Please contact our Support Department for advanced troubleshooting and let us know the following info:
-Which motherboard model you have (if it is an OEM computer such as Dell, HP, etc... let us know which model computer)
-If the issue was always present or developed after a firmware upgrade or over time

From the Xai FAQ here: http://faq.steelseries.com/questions/166/My+computer+gets+stuck+at+BIOS+stage+during+the+boot+for+a+few+minutes+when+the+Xai+is+connected.
post #3 of 7
Thread Starter 
Thanks, didnt think of looking on their website. I will dare a firmware update and see if I get any more blue screens after that. The mouse is excellent with the razer pad, It would be sad to lose it. After crashing my pc, i restarted and it couldnt see my ssd boot drive anymore. Pulling out the sata cable and plugging it back in seemed to fix that.

All this faffing about with wires and drivers and stuff is fun, definitely made the right choice switching over from the PS3 to pc
Klink
(17 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7-2600K Asrock Z68 Extreme7 Gen3 ASUS GTX580 Direct CUII 2x Corsair Vengeance 4GB 
Hard DriveHard DriveOptical DriveCooling
2x Corsair Force 60GB Western Digital 1.5TB  HP DVDRW CoolerMaster V6 GT 
OSMonitorKeyboardPower
Win7 HP 64 UK version which I cant use in Luxem... HP 2310i HP something for the moment Corsair TX650 V2 
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CM HAF X 932 SteelSeries XAI Razer Goliathus Speed Edition onboard 
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Asus PCE-N15 300Mbps Wireless 802.11N PCI Expre... 
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Klink
(17 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7-2600K Asrock Z68 Extreme7 Gen3 ASUS GTX580 Direct CUII 2x Corsair Vengeance 4GB 
Hard DriveHard DriveOptical DriveCooling
2x Corsair Force 60GB Western Digital 1.5TB  HP DVDRW CoolerMaster V6 GT 
OSMonitorKeyboardPower
Win7 HP 64 UK version which I cant use in Luxem... HP 2310i HP something for the moment Corsair TX650 V2 
CaseMouseMouse PadAudio
CM HAF X 932 SteelSeries XAI Razer Goliathus Speed Edition onboard 
Other
Asus PCE-N15 300Mbps Wireless 802.11N PCI Expre... 
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post #4 of 7
I've noticed recently that my Xai likes to completely freeze my computer randomly. I'm not 100% sure it's the Xai but oddly enough I only get these random freezes when it's plugged in.

Sigh, back to my DA.
post #5 of 7
You guyS should try the zowie AM. Im thinking about trying it since i been using SS Diablo mouse and doing pretty good in BF3
Gaming Setup
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Gaming Setup
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CORSAIR Vengeance 16 GB  OCZ 120GB Vertex 3 SATA COOLER MASTER Hyper 212 EVO  Windows 8.1 64 Bit 
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Benq XL2420TE Razer Blackwidow 2014 Thermaltake Smart M 850W Power Supply COOLER MASTER HAF XM RC-922XM-KKN1 Latch Side P... 
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post #6 of 7
Lo NotKarl,

One of the reasons i went from Xai to DABE (well there was some issues... my fingers didn't adapt to his shape- when i spend a few hours playing my fingers, index and middle finger feels like sausages..., also i'm not a hard pad guy, ...) but when i bought my new pc (MSI P67 2011 May) i had the same problem as you,...
The only solution i could get after spending hours killing my brains lol (some months ago MSI and also Steelseries couldn't solve it trough bios update, now i just updated the bios and it's fixed) was buying a new pci usb card 2.0 (i don't know if it's the correct word for that) and it kind of fixes...
The plug\unplug everytime i was turning my pc on, wasn't the best solution so i spend around 10€ on that card and that solve me the problem...
Hope it could help (sry for english mistakes... tongue.gif)
Old but fast
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Old but fast
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win 7 64 Benq XL 2411t Roccat Arvo corsair tx650 
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post #7 of 7
Thread Starter 
I updated the software from the website and now I think I'm good, I unplug the mouse now when I'm not using the PC as my cat likes this particular cable more than it's rattling octopus. I'm already running out of space for new cards, buying a 3 slot graphics card was not a great idea, in hindsight.

Still, I'm very happy with my set-up, just want two stick's of corsair vengeance LP and a good 5.25" card reader - maybe with a fan controller, and all that's left after that is pimping my case and experimenting with overclocking. :-)
Klink
(17 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7-2600K Asrock Z68 Extreme7 Gen3 ASUS GTX580 Direct CUII 2x Corsair Vengeance 4GB 
Hard DriveHard DriveOptical DriveCooling
2x Corsair Force 60GB Western Digital 1.5TB  HP DVDRW CoolerMaster V6 GT 
OSMonitorKeyboardPower
Win7 HP 64 UK version which I cant use in Luxem... HP 2310i HP something for the moment Corsair TX650 V2 
CaseMouseMouse PadAudio
CM HAF X 932 SteelSeries XAI Razer Goliathus Speed Edition onboard 
Other
Asus PCE-N15 300Mbps Wireless 802.11N PCI Expre... 
  hide details  
Reply
Klink
(17 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7-2600K Asrock Z68 Extreme7 Gen3 ASUS GTX580 Direct CUII 2x Corsair Vengeance 4GB 
Hard DriveHard DriveOptical DriveCooling
2x Corsair Force 60GB Western Digital 1.5TB  HP DVDRW CoolerMaster V6 GT 
OSMonitorKeyboardPower
Win7 HP 64 UK version which I cant use in Luxem... HP 2310i HP something for the moment Corsair TX650 V2 
CaseMouseMouse PadAudio
CM HAF X 932 SteelSeries XAI Razer Goliathus Speed Edition onboard 
Other
Asus PCE-N15 300Mbps Wireless 802.11N PCI Expre... 
  hide details  
Reply
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