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Gotta love Dell! 56k warning! - Page 7

post #61 of 85
LOL Dell: "Why would you wait a year to tell us about this problem?"
   
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post #62 of 85
Quote:
Originally Posted by Detroitsoldier View Post

Surely you can't expect a company to reply this quickly.

Yes, he can and yes Dell can also. I work for a Dell shop and deal with the Large Enterprise side of Dell (I know the OP is not). I know all about how quick they can or can not make something happen. It all depends on how big of a customer you are or how nice you are. OP seemed very polite in his letter to Dell, imo that is. I usually don't exhibit that kind of patients when dealing with bad service from Dell.
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post #63 of 85
post #64 of 85
Quote:
Originally Posted by newbrevolution View Post

Yes, he can and yes Dell can also. I work for a Dell shop and deal with the Large Enterprise side of Dell (I know the OP is not). I know all about how quick they can or can not make something happen. It all depends on how big of a customer you are or how nice you are. OP seemed very polite in his letter to Dell, imo that is. I usually don't exhibit that kind of patients when dealing with bad service from Dell.

I was making a joke at the fact that he wrote 2011 in his letter.

>.>
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post #65 of 85
Quote:
Originally Posted by Detroitsoldier View Post

I was making a joke at the fact that he wrote 2011 in his letter.
>.>
<.<</div>

LOL well I guess the jokes on me! Sorry I just get a little jumpy when talking about Dell and bad service. What happened to the OP does not surprise me in the slightest. What does surprise me is the OP claiming to have multiple Dell PC's....that still work.
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post #66 of 85
I just sold 2 Dell D800s from 2004, both were still being used and worked perfectly, aside from some heating issues most likely caused by crusty old thermal compound.
   
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Office Special
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post #67 of 85
That is absolutely horrifying. It's beyond me how they actually considered that okay for a refurb.
Pretty sure refurbs are only allowed to have minor external flaws.
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post #68 of 85
Quote:
Originally Posted by newbrevolution View Post

I am seriously tempted by this offer, so if Dell can't get it act together by today, I'll be buying from Lenovo and will cease all further purchases with Dell.
Hold on now. I can understand going with a certain option if it presents a better opportunity for you now, but to swear off the other in that case, yet not do so if they don't accommodate you? That's even more strange since you otherwise have a good history with them. I mean, it's your choice, but as I said, it happens with them all. Don't let one sour lemon ruin the whole bunch.
Quote:
Originally Posted by newbrevolution View Post

What does surprise me is the OP claiming to have multiple Dell PC's....that still work.
Many Dell PCs are solid. I can't really speak of recent ones, but I have one that's probably going towards around twelve years (?) and still going rather strong (I got it used around 2004-ish [?] so not all of that time is mine, and it's not daily anymore, but it does have a lot of miles on it).

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YvucR.jpg

I changed the heatsink (just because really; it came from a Compaq with a Pentium III and was passive, so I figured it might work better), put some foam-ish type stuff under parts of the heatsink to better support it, and cleaned it all around (from inside the PSU to the exterior and everywhere between). Basically, I take real good care of it, which helps. I've got a 1.4GHz Pentium III S I want to put in it, but the board won't take it by default. There's adapters, but they are rare/expensive now. The funny thing is, back in like 2007 and such, the adapters were common and cheap whereas the Tualatin CPUs were rare. Now it's the other way around.

I've got others that have been through a lot, but I don't want to go further off topic of the OP (nor do I have them any more). I'm just saying, anything can last and anything can break, and anything can be a bad experience and anything can be a good one. It happens. It comes with the territory of PCs.
post #69 of 85
Thread Starter 
Quote:
Originally Posted by trumpet-205 View Post

We are in 2012, thought you should know.

*****! My friend just fell out of his chair because I yelled at my stupidity.

GOSH DARN IT!!
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post #70 of 85
Thread Starter 
Quote:
Originally Posted by Princess Garnet View Post

Hold on now. I can understand going with a certain option if it presents a better opportunity for you now, but to swear off the other in that case, yet not do so if they don't accommodate you? That's even more strange since you otherwise have a good history with them. I mean, it's your choice, but as I said, it happens with them all. Don't let one sour lemon ruin the whole bunch.

This isn't the first time something like this has happened to people I know. My friend got a XPS 13. BSoDs right out of the box. Dell refused to take it back, so he had to issue a chargeback. This is the icing on the cake. I can't imagine how someone could have missed something as gross as this. Vomit or roach poop. That's plenty reason to never shop with them again. Still, if they work something out, I will be glad to buy from them again.
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