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USB randomly disconnects. [ASRock P67 Extreme4 GEN3]

post #1 of 14
Thread Starter 
I've owned this motherboard for several months with no issue, but around 4 days ago my mouse and keyboard disconnected. I've been paying attention to various symptoms for the past several days and I conclude that it's entirely random in respect to length of disconnect and when it happens.
  • I have found the disconnects to only happen to both items when both items are plugged in right next to each other (Port 1/2). If my mouse is on Port 1, and lets say my keyboard is on Port 3, only one will disconnect.
  • When either my mouse or keyboard disconnects, the lights may or may not flicker, as if it's trying to come back on but not getting enough power.
  • Physically disconnecting the device and re-inserting it will not fix it, leading me to believe it's the board.
  • A restart always fixes the issue for the time being. (At least the few times I've done so.)
  • The device(s) may disconnect for only seconds and come back, or it may last 10 minutes. (I've never actually waited longer, I just restart the PC when it's being stubborn)
  • I may use both devices without issue for 6+ hours at a time, and then it randomly happens again.
  • This happens on both USB 3.0 and 2.0.

What is this. lol smile.gif
Edited by Khaotik55 - 1/7/12 at 4:00pm
post #2 of 14
Have you tried connecting any other devices to those port's?
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post #3 of 14
Thread Starter 
Quote:
Originally Posted by FREELINE57 View Post

Have you tried connecting any other devices to those port's?

Currently testing my KBC Poker w/ Razer Lachesis instead of KBC Poker w/ G500 to see if it's the mouse causing the issue.

If you asked that just to see if anything else simply works, my USB drive and phone charger all work fine on it.
post #4 of 14
Phone charger obviously will work as it only pulls power from the USB port, nothing else.

You didn't use that ASRock XFastUSB program, did you?
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post #5 of 14
To be honest, this is probably a hardware issue. I do not think you mentioned anything involving drivers? that could be a potential culprit thumb.gif
The worst case scenario is your mobo has a hardware related fault. I suggest getting in touch with asrock and seeing if you can get a new board.
    
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post #6 of 14
Did you happen to update the BIOS at any time before / during this issue?
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post #7 of 14
What does XFAST USB even do?
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post #8 of 14
Quote:
Originally Posted by KraziKarl View Post

What does XFAST USB even do?

It is an unofficial way of boosting USB speed. More often than not however it only brings problem.
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post #9 of 14
Ahhh ok. Because when I installed this mobo I just left it and it hasn't caused problems so far. Xfast LAN has some uses I've found though, such as tracking which applications are using your bandwidth and what IP and port
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Sietch Tabr
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post #10 of 14
Thread Starter 
Quote:
Originally Posted by trumpet-205 View Post

Phone charger obviously will work as it only pulls power from the USB port, nothing else.

You didn't use that ASRock XFastUSB program, did you?

No
Quote:
Originally Posted by munaim1 View Post

Did you happen to update the BIOS at any time before / during this issue?

Had issue, updated BIOS, still had issue.

I used my PC for an entire day with my Razer Lachesis without issues which makes me think it's my G500. But earlier today I plugged in my G500 and it's also been working for a while, so I dunno.

I guess the only real way to test this is force myself to use that uncomfortable mouse(Lachesis) for 3 or so days. smile.gif
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