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Shady Business = AT&T Wireless

post #1 of 57
Thread Starter 
I've always been the type to defend AT&T. When others complain about service, I've been in here saying, "Oh no, AT&T is great." I learned quickly how false I was. It's no wonder Consumer Reports has ranked AT&T lowest in satisfaction twice in a row.

Back in April of 2011 I got a note from AT&T about tethering without a tethering plan. I was told if I continued doing so, I'd be automatically enrolled into their data pro with tethering for $45 a month. I had unlimited data, and needed on the go Internet, so I decided to stop tethering an instead purchase their data connect card. I got it in May of 2011 and it's $50 a month for 5GB.

Having that, there's no reason I would need to tether with my phone. Well, in September of 2011 I let my brother use my phone, and he tethered my phone to his (without my knowledge). Immediately I get an email from AT&T telling me my plan has been changed to the Data Pro with Tethering. I figure I'd call, explain the situation and they'd be understanding, seeing as I'm paying $50 a month for a Data Card.

The customer service rep via email told me the scheduled change has been removed and everything was cool. Right on. Well, so I thought. December 20th, 2011, I have a new bill and my plan is changed. I call customer service, and they direct me to their "specialist" center. I speak to this guy named "Milton" and try to explain to him my situation. Here's what he said, verbatim: "I don't care what the email said, or what you were told. You're not getting your unlimited data back."

LOL! Really?! I was recording him, and if I want to use it I have to let him know and get permission, legally. You'll never guess his response, "I don't give you permission to use the recording." Paraphrased. Not kidding you.

Edit: Got about 6 months left in my contract and then I'm done.
How can they get away with that? Look, if I wasn't told my plan wouldn't change, I'd say nothing at all. I wouldn't complain because it'd be my fault. You don't have customer service reps telling customers one thing, and then telling your customers that you're not going to honour what was told or that you don't "care". Seems to me priorities aren't in order. If you are shopping for clothes and the tag says $19.99 and they ring it up for $29.99, guess what? You pay $19.99.
Edited by Miki - 1/7/12 at 4:08pm
post #2 of 57
Tough break. I suggest keep pestering them through phone calls and emails
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post #3 of 57
should use the recording anyways, its pretty pathetic a company like AT&T would do that
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post #4 of 57
Thread Starter 
Quote:
Originally Posted by Hogwasher View Post

Tough break. I suggest keep pestering them through phone calls and emails

Nah, no point. They'd send an automated email response or respond to my phone calls with the same talking points...
Quote:
Originally Posted by PCSarge View Post

should use the recording anyways, its pretty pathetic a company like AT&T would do that

I agree. But, given the complaints others have about them. I'm really not overly shocked... XP
post #5 of 57
I dislike them a lot, not just because of their throttling but when I went over my 200MB data plan by less than 5MB. I asked them if I could pay a few dollars to offset my extra usage. The rep altered my date at when the end of the month of be and had me pay in advance.So I think he charged me for a 2GB even though I didn't ask for it.
    
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post #6 of 57
I have never liked AT&T. This just gave me more justification. lol
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post #7 of 57
I understand your frustration, especially with how you were treated by this fella 'Milton.' He was wrong. However, I've got to point out that you were told that if X occurs, then Y will result. Seems like a fair warning to me.
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post #8 of 57
Ask for their name during phone call, first question, then you'll get it without suspicion. Ask to speak with boss, if told to shove, write letter to their boss explaining why ___Name here____ is about to get crap canned for sucking and being rude at their job. Get problems fixed. Win a t-shirt. Sounds like win win. tongue.gif
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post #9 of 57
This sounds exactly like Origin. Rep told me one thing, then another told me that they don't honor what other representatives state, even though I had it in writing.

I will say that I have Verizon and their coverage is excellent. A little slower than AT&T (my friend's AT&T phone vs. my Verizon phone), but I always have coverage even if they don't. smile.gif

Good luck! I'd give Consumerist a quick e-mail. Worked pretty good for me. wink.gif
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post #10 of 57
I would do two three things, just for the heck of it.
First I would climb the ladder. Milton is not the top rung and despite his non-compliance, you don't have to have his permission to let his employer hear his attitude towards you. You are not a journalist. If you notice, when you are on a phone call that might be recorded, they don't ask your permission, they only let you know that it might be recorded. I think it is enough that you made him aware of your intent.

Second, I would send an email to PCWorld. They have a history of helping people resolve disputes like this. Include your recording in the email. The last thing AT&T needs is negative exposure in a magazine that reaches ~750,000+ readers monthly.

Edit:

Third, I would make a meme of him and his responses to you and spread that virus, Miki!
Edited by grishkathefool - 1/7/12 at 4:45pm
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