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post #11 of 57
Welcome to customer service. They all, companies, do this.

Their reps are so far disconnected from the core corporation that they have no idea what is wrong and right. I can guarantee you if I called my phone carrier twice I would get two different results. Nature of disconnected customer service.

I know it's frustrating, but this is why I always finish what I need in a single phone call. I confirm, confirm and confirm. It's not the reps fault, it's their training, corporate structure, and lack of corporate responsibility. Take your case up with their corporate office, not customer service.
    
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post #12 of 57
Why not post the recording online. Nothing like some really bad viral recordings to get them to change their mind.
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post #13 of 57
ATT is known to use illegal buisness practices in our area. On their low-end DSL services and on some U-verse packs they block gaming, and go far enough as to cut your connection on you if your in a game(they get me sometimes, but they arn't always monitoring) And speaking of monitoring they force you to use a modem that they have remote access to and to use their DNS servers. I tried openDNS and they turned off our internet completely until I switched back.(The connection came back 30 mins later). They also heavily throttle and flick internet connections(crashes youtube/cancels downloads/logs you out of chat software, etc.) Me and my friend count the number of times it happens each day, usually about 15 times for each of us, more if we're using the connection heavily.

On top of that, they fill your mailbox with ads, show up at your house at 10PM, and call almost daily about upgrading. My mom got really mad at the guy who called yesterday. She decided to hear him out instead of just hanging up on him like usual and guess what. They won't give you the contract until you agree to upgrade. He told my mom just to say 'yes' and that ATT would handle the rest and sent the details of the upgrade in email later. We got no details besides that "it will be faster, we won't stop you from gaming, and it will cost the same for a few months".

Its also quite common for me to get errors like "The DNS server isn't responding, or "the DNS server didn't send any informtation" on sites I visit frequently like OCN. Usually an advertisment shows up on the same days that happens. Many neighbors have complained about stations they watch on TV being taken away while their next door neighbors still receive it as well.

Not to mention how they cut our next door neighbors power during a service visit and refused to come back and turn it back on for half a week. All they would say is that the pricier services get better support.
Edited by RedCloudFuneral - 1/7/12 at 4:50pm
    
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post #14 of 57
Quote:
Originally Posted by RedCloudFuneral View Post

ATT is known to use illegal buisness practices in our area. On their low-end DSL services and on some U-verse packs they block gaming, and go far enough as to cut your connection on you if your in a game(they get me sometimes, but they arn't always monitoring) And speaking of monitoring they force you to use a modem that they have remote access to and to use their DNS servers. I tried openDNS and they turned off our internet completely until I switched back.(The connection came back 30 mins later). They also heavily throttle and flick internet connections(crashes youtube/cancels downloads/logs you out of chat software, etc.) Me and my friend count the number of times it happens each day, usually about 15 times for each of us, more if we're using the connection heavily.
On top of that, they fill your mailbox with ads, show up at your house at 10PM, and call almost daily about upgrading. My mom got really mad at the guy who called yesterday. She decided to hear him out instead of just hanging up on him like usual and guess what. They won't give you the contract until you agree to upgrade. He told my mom just to say 'yes' and that ATT would handle the rest and sent the details of the upgrade in email later. We got no details besides that "it will be faster, we won't stop you from gaming, and it will cost the same for a few months".
Its also quite common for me to get errors like "The DNS server isn't responding, or "the DNS server didn't send any informtation" on sites I visit frequently like OCN. Usually an advertisment shows up on the same days that happens. Many neighbors have complained about stations they watch on TV being taken away while their next door neighbors still receive it as well.
Not to mention how they cut our next door neighbors power during a service visit and refused to come back and turn it back on for half a week. All they would say is that the pricier services get better support.

Wooooooow, I know who I will never, ever go with for any type of service. That is absolutely terrible. It's amazing that some companies can stay in business.
post #15 of 57
OP

You need to climb the ladder. I'm sure even Verizon, Sprint, and T-Mobile have some reps who have some anger management issue.
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post #16 of 57
Wait, if each rep's decisions are basically independent of one another, can't you keep calling until you get a rep that does what you want?biggrin.gif
    
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post #17 of 57
Thread Starter 
Quote:
Originally Posted by redsunx View Post

Ask for their name during phone call, first question, then you'll get it without suspicion. Ask to speak with boss, if told to shove, write letter to their boss explaining why ___Name here____ is about to get crap canned for sucking and being rude at their job. Get problems fixed. Win a t-shirt. Sounds like win win. tongue.gif

Actually, when I asked to speak to his "superior", he assured me that he was in charge of the particular department.

Convenient, right?
Quote:
Originally Posted by rdfloyd View Post

This sounds exactly like Origin. Rep told me one thing, then another told me that they don't honor what other representatives state, even though I had it in writing.

I will say that I have Verizon and their coverage is excellent. A little slower than AT&T (my friend's AT&T phone vs. my Verizon phone), but I always have coverage even if they don't. smile.gif

Good luck! I'd give Consumerist a quick e-mail. Worked pretty good for me. wink.gif

Dang, that sucks bro. And I'll take the advice.
Quote:
Originally Posted by grishkathefool View Post

I would do two three things, just for the heck of it.
First I would climb the ladder. Milton is not the top rung and despite his non-compliance, you don't have to have his permission to let his employer hear his attitude towards you. You are not a journalist. If you notice, when you are on a phone call that might be recorded, they don't ask your permission, they only let you know that it might be recorded. I think it is enough that you made him aware of your intent.

Second, I would send an email to PCWorld. They have a history of helping people resolve disputes like this. Include your recording in the email. The last thing AT&T needs is negative exposure in a magazine that reaches ~750,000+ readers monthly.

Edit:

Third, I would make a meme of him and his responses to you and spread that virus, Miki!

I appreciate the advice, thanks. c:
Quote:
Originally Posted by killabytes View Post

Welcome to customer service. They all, companies, do this.

Their reps are so far disconnected from the core corporation that they have no idea what is wrong and right. I can guarantee you if I called my phone carrier twice I would get two different results. Nature of disconnected customer service.

I know it's frustrating, but this is why I always finish what I need in a single phone call. I confirm, confirm and confirm. It's not the reps fault, it's their training, corporate structure, and lack of corporate responsibility. Take your case up with their corporate office, not customer service.

Maybe so, but I will give some the benefit of the doubt, for now...

I contacted the corporate office actually, wasn't much help either, to be honest. Nicer, but very stubborn. I didn't even press the issue by the time they called me because I already made up my mind I was leaving anyway so I didn't care. Still, I feel others should know about it, hence this thread. ^_^
Quote:
Originally Posted by RedCloudFuneral View Post

ATT is known to use illegal buisness practices in our area. On their low-end DSL services and on some U-verse packs they block gaming, and go far enough as to cut your connection on you if your in a game(they get me sometimes, but they arn't always monitoring) And speaking of monitoring they force you to use a modem that they have remote access to and to use their DNS servers. I tried openDNS and they turned off our internet completely until I switched back.(The connection came back 30 mins later). They also heavily throttle and flick internet connections(crashes youtube/cancels downloads/logs you out of chat software, etc.) Me and my friend count the number of times it happens each day, usually about 15 times for each of us, more if we're using the connection heavily.

On top of that, they fill your mailbox with ads, show up at your house at 10PM, and call almost daily about upgrading. My mom got really mad at the guy who called yesterday. She decided to hear him out instead of just hanging up on him like usual and guess what. They won't give you the contract until you agree to upgrade. He told my mom just to say 'yes' and that ATT would handle the rest and sent the details of the upgrade in email later. We got no details besides that "it will be faster, we won't stop you from gaming, and it will cost the same for a few months".

Its also quite common for me to get errors like "The DNS server isn't responding, or "the DNS server didn't send any informtation" on sites I visit frequently like OCN. Usually an advertisment shows up on the same days that happens. Many neighbors have complained about stations they watch on TV being taken away while their next door neighbors still receive it as well.

Not to mention how they cut our next door neighbors power during a service visit and refused to come back and turn it back on for half a week. All they would say is that the pricier services get better support.

Dude, now that's rough.

Quote:
Originally Posted by kremtok View Post

I understand your frustration, especially with how you were treated by this fella 'Milton.' He was wrong. However, I've got to point out that you were told that if X occurs, then Y will result. Seems like a fair warning to me.

That's not what I have a problem with though. It's not about them telling me, "Don't do this or this will happen".. it's that I got their "support" staff telling me... here, copy paste....
Quote:
I see that Miki, authorized user on your account, had made verbal contact with our data monitoring group regarding the tethering notification on 11/01/11. He was advised by the representative why he received this notification. Miki then stated his brother might have tethered the device by mistake. Miki also advised the representative about the data card that was purchased to use data. The data monitoring representative then deleted the future dated tethering feature that was scheduled to take effect on 11/20/11 from your account. Therefore, the data plan on line 2728 is not scheduled to change.

What happens? Plan is changed. I'm told, "Too bad"...

That's the problem. If they changed it, and told me, "Hey, sorry, you're stuck", I wouldn't be making this thread. ^_~
post #18 of 57
um

so you broke the rules, and got punished like you agreed to when signing the contract, and now you are angry.

yea, said contract terms suck, but you kinda signed it.

I haven't read the ATT contract (never used them before), but i willing to guess that there is something in there saying that they can change their terms whenever they want.
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post #19 of 57
sprint all the way. been using it off my dad's family pack and with unlimited data and text. i have rooted and tethered to my laptop a few times with out them saying a word. their 4g speeds may not be up with verizon or att but i rather have good service and unlimited data then being capped and shoved to the side.
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post #20 of 57
Go online and just change your plan back you can do changes to your plan via online at least you used to, I used to it all the time, I had gotten a Blackberry pearl when they first came out (the red one) and they told me I had to have a data plan got the data plan and a couple months later realized it was to much and switched up the plan dropping the price like $50 never got nothing told to me. Of course this was 3-4 years ago maybe more idk how their practices work now. Or make your bro pay the 6 months.
     
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