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[Official] AMD Radeon HD 7950/7970/7990 Owners Thread - Page 512

post #5111 of 38701
I registered here as the official support isn't being very helpful and I'm hoping someone here has had a similar problem or can reproduce it.

I have a new Sapphire Radeon HD 7970 from about a week ago. I have had no problems running it in 2D mode. However when playing games, I often get a hard lockup (meaning sound loop, no input response, forced reset). After this I did some further testing to try to narrow down exactly what the problem is. The problem seems to occur in various games. I am a game developer and have 2 monitors on the system in question. I do NOT disable my second monitor when gaming as I use it to run debug consoles and adjust other in game settings on the fly for the products I'm working on. However as a test I did disable the 2nd monitor before testing for lockups in a game. This made the problem go away. 10 hours plus and no problem. So it seems I am having these lockups when I have my main monitor in 3D mode and the 2nd monitor in 2D mode. Although it occurs no matter what I'm doing in 2D mode on the other monitor, I can get it to occur usually within 5 minutes if I'm watching a video or doing any sort of video work on the 2nd monitor at the time.

Below are the things I have tried, without success, to eliminate the problem:

- I have used several drivers: the ones that came with the card, 8.921.2 RC11 AMD Radeon™ HD 7900 driver, and the AMD Catalyst™ 12.2 Pre-Certified Driver
- I have run registry cleaners, driver cleaners, and disabled / uninstalled any sort of other GPU software
- I have not overclocked the card whatsoever and have disabled AMD overdrive
- I have tried disabling ULPS in the registry without luck
- I have used GPU-Z to monitor the card just before lockups and noticed nothing unusual

My system has been in use for 1.5 years without problems before this with another video card. It's specs are:

Asus Rampage III Gene
Intel 980x Processor
12GB RAM
Corsair 850W PSU
Windows 7 64 bit

I'm hoping that someone else with 2 monitors can attempt to reproduce this problem (game on one monitor, video playback / other 2D stuff on 2nd monitor) and see if they get these lockups. I'm trying to figure out if this is a driver issue or a hardware issue. I have contacted Sapphire and AMD but they are busy running me through very mundane tests I've already done.

Thanks
post #5112 of 38701

 

Quote:
Originally Posted by ArcaneSeraph View Post

I registered here as the official support isn't being very helpful and I'm hoping someone here has had a similar problem or can reproduce it.

I have a new Sapphire Radeon HD 7970 from about a week ago. I have had no problems running it in 2D mode. However when playing games, I often get a hard lockup (meaning sound loop, no input response, forced reset). After this I did some further testing to try to narrow down exactly what the problem is. The problem seems to occur in various games. I am a game developer and have 2 monitors on the system in question. I do NOT disable my second monitor when gaming as I use it to run debug consoles and adjust other in game settings on the fly for the products I'm working on. However as a test I did disable the 2nd monitor before testing for lockups in a game. This made the problem go away. 10 hours plus and no problem. So it seems I am having these lockups when I have my main monitor in 3D mode and the 2nd monitor in 2D mode. Although it occurs no matter what I'm doing in 2D mode on the other monitor, I can get it to occur usually within 5 minutes if I'm watching a video or doing any sort of video work on the 2nd monitor at the time.

Below are the things I have tried, without success, to eliminate the problem:

- I have used several drivers: the ones that came with the card, 8.921.2 RC11 AMD Radeon™ HD 7900 driver, and the AMD Catalyst™ 12.2 Pre-Certified Driver
- I have run registry cleaners, driver cleaners, and disabled / uninstalled any sort of other GPU software
- I have not overclocked the card whatsoever and have disabled AMD overdrive
- I have tried disabling ULPS in the registry without luck
- I have used GPU-Z to monitor the card just before lockups and noticed nothing unusual

My system has been in use for 1.5 years without problems before this with another video card. It's specs are:

Asus Rampage III Gene
Intel 980x Processor
12GB RAM
Corsair 850W PSU
Windows 7 64 bit

I'm hoping that someone else with 2 monitors can attempt to reproduce this problem (game on one monitor, video playback / other 2D stuff on 2nd monitor) and see if they get these lockups. I'm trying to figure out if this is a driver issue or a hardware issue. I have contacted Sapphire and AMD but they are busy running me through very mundane tests I've already done.

Thanks


Your locks up is not due to multi-monitor setup. You have something interfering with the 3D clocks.

 

Try to disable hardware acceleration set to GPU everywhere. Youtube, FlashPlayer, Movie Player, VLC, IE, Chrome, etc. Then try again with the second monitor in extended mode.

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post #5113 of 38701
Ken1649:

Thank you for the reply. I will try what you suggest. However I do not feel this is a solution. Top of the line cards like this should be quite capable of multitasking and while disabling the video acceleration (thereby forcing software mode) may fix the problem it's kind of defeating the purpose of having card if I'm just not using it.

I do have a spare GTX 580 (for game testing) and do not have problems doing the exact same tasks with it. Also as I noted playing a video is the FASTEST way to cause the problem. It's not the only way. I have had lockups when using a visual studio debug console on the second monitor as well, alt-tabbing a lot back and forth. The only way I have completed eliminated the lockups is to disable the 2nd display which is an unacceptable solution.
post #5114 of 38701
Quote:
Originally Posted by ArcaneSeraph View Post

Ken1649:

Thank you for the reply. I will try what you suggest. However I do not feel this is a solution. Top of the line cards like this should be quite capable of multitasking and while disabling the video acceleration (thereby forcing software mode) may fix the problem it's kind of defeating the purpose of having card if I'm just not using it.

I do have a spare GTX 580 (for game testing) and do not have problems doing the exact same tasks with it. Also as I noted playing a video is the FASTEST way to cause the problem. It's not the only way. I have had lockups when using a visual studio debug console on the second monitor as well, alt-tabbing a lot back and forth. The only way I have completed eliminated the lockups is to disable the 2nd display which is an unacceptable solution.


 

Sorry, not going to argue about this lol. Hardware acceleration is using UVD clocks and Voltage different from 3D clocks and voltage. How do you expect them to run at two different sets of clocks and voltages doing two separate task at the same time. Then again it's a known issue that Flash drivers are conflicting with Windows drivers.  

 

I am not sure why you need hardware to play and watch video playback.

 

If you think this is limited to AMD cards, maybe stay with Nvidia will be the right decision thumb.gif
 

 

 

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post #5115 of 38701
My coil whine seems to be getting better.

After a few weeks usage, my 7970s (Sapphire ref.) are definitely quieter under load than they used to be. I even think my fan profiles are less aggressive, so you'd think I'd notice the whine even more eh-smiley.gif

wheee.gif
post #5116 of 38701
Mine have quietened a bit too. Still an audible whirr sound, but much better.
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post #5117 of 38701
ahh my 12.2 drivers fail sozo.gif
post #5118 of 38701
Quote:
Originally Posted by Ken1649 View Post



 
Sorry, not going to argue about this lol. Hardware acceleration is using UVD clocks and Voltage different from 3D clocks and voltage. How do you expect them to run at two different sets of clocks and voltages doing two separate task at the same time. Then again it's a known issue that Flash drivers are conflicting with Windows drivers.  

I am not sure why you need hardware to play and watch video playback.

If you think this is limited to AMD cards, maybe stay with Nvidia will be the right decision thumb.gif

 


I do understand what you are saying. The unified video decoder clocks and voltage are different than the 3D clocks and voltage. I do not expect the same processor cores to execute at 2 different speeds and voltages. I DO expect that core not to crash because its voltage / clock speed has changed. The game should be slowed to the UVD clock speed / voltage (which is or was the flash bug) or the decoder should use the higher clock speeds / voltages. The card is advertised to be able to use different clock speeds / voltages that change on the fly based on GPU load / mode. Not 2 speeds at once... but changable speeds. If the driver / hardware is failing to notice the change in voltage / clock speed and thus requesting data from the bus before it is ready, that is a bug in my opinion.

I also, as noted, have the problem with 3D and 2D mode combined. It takes longer (approx 2 hours versus 5 minutes) but it happens. It isn't just games either. I have the problem when using 3DS Max 2012 in Nitrous mode while working on the second monitor. After Effects in openGL mode while watching a video crashes too. As long as I'm doing a 3D task and a non-3D task it happens. It's much rarer in those sitations, but has occured. Disabling HW acceleration in all those programs would probably work but certainly should not be necessary and is unacceptable. One can always solve their problems by just disabling the offending component. IMO a hard lockup is either a result of a driver or hardware failure. All other errors should result in a graceful shutdown.

My GTX 580 does not have this problem in this system. My x1950s in crossfire do not have this problem in my 2nd system. I require a high end AMD GPU for testing purposes.
post #5119 of 38701
Quote:
Originally Posted by ArcaneSeraph View Post

I do understand what you are saying. The unified video decoder clocks and voltage are different than the 3D clocks and voltage. I do not expect the same processor cores to execute at 2 different speeds and voltages. I DO expect that core not to crash because its voltage / clock speed has changed. The game should be slowed to the UVD clock speed / voltage (which is or was the flash bug) or the decoder should use the higher clock speeds / voltages. The card is advertised to be able to use different clock speeds / voltages that change on the fly based on GPU load / mode. Not 2 speeds at once... but changable speeds. If the driver / hardware is failing to notice the change in voltage / clock speed and thus requesting data from the bus before it is ready, that is a bug in my opinion.
I also, as noted, have the problem with 3D and 2D mode combined. It takes longer (approx 2 hours versus 5 minutes) but it happens. It isn't just games either. I have the problem when using 3DS Max 2012 in Nitrous mode while working on the second monitor. After Effects in openGL mode while watching a video crashes too. As long as I'm doing a 3D task and a non-3D task it happens. It's much rarer in those sitations, but has occured. Disabling HW acceleration in all those programs would probably work but certainly should not be necessary and is unacceptable. One can always solve their problems by just disabling the offending component. IMO a hard lockup is either a result of a driver or hardware failure. All other errors should result in a graceful shutdown.
My GTX 580 does not have this problem in this system. My x1950s in crossfire do not have this problem in my 2nd system. I require a high end AMD GPU for testing purposes.

I have read your previous 3 posts to start with. This issue does occur with dual Monitor for me as well, the driver log usually displays the faults that occur. Sapphire more than likely will be a dead end, they will only get to a point where they offer to RMA the card or give you a new video BIOS with increased voltages.

AMD and their Driver team is more than likely your best bet and go through the waiting game with them.

Also, the driver feedback:
http://www.amdsurveys.com/se.ashx?s=5A1E27D27E29B0E3

There will be no fix till we get non-sucky new drivers. In my opinion, these launch drivers have been atrocious and "hurried."
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post #5120 of 38701
Quote:
Originally Posted by ArcaneSeraph View Post

I do understand what you are saying. The unified video decoder clocks and voltage are different than the 3D clocks and voltage. I do not expect the same processor cores to execute at 2 different speeds and voltages. I DO expect that core not to crash because its voltage / clock speed has changed. The game should be slowed to the UVD clock speed / voltage (which is or was the flash bug) or the decoder should use the higher clock speeds / voltages. The card is advertised to be able to use different clock speeds / voltages that change on the fly based on GPU load / mode. Not 2 speeds at once... but changable speeds. If the driver / hardware is failing to notice the change in voltage / clock speed and thus requesting data from the bus before it is ready, that is a bug in my opinion.
I also, as noted, have the problem with 3D and 2D mode combined. It takes longer (approx 2 hours versus 5 minutes) but it happens. It isn't just games either. I have the problem when using 3DS Max 2012 in Nitrous mode while working on the second monitor. After Effects in openGL mode while watching a video crashes too. As long as I'm doing a 3D task and a non-3D task it happens. It's much rarer in those sitations, but has occured. Disabling HW acceleration in all those programs would probably work but certainly should not be necessary and is unacceptable. One can always solve their problems by just disabling the offending component. IMO a hard lockup is either a result of a driver or hardware failure. All other errors should result in a graceful shutdown.
My GTX 580 does not have this problem in this system. My x1950s in crossfire do not have this problem in my 2nd system. I require a high end AMD GPU for testing purposes.

it prob is a driver problem
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