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post #31 of 51
Quote:
Originally Posted by TheBirdman74 View Post

Quote:
Originally Posted by Samurai Batgirl View Post

EVGA support has gone bad? eek.gif

Betcha $100 bucks it has! I even RMAed a Motherboard last year, and they returned a new board after a month and that was physically broken! I Got paid 50% of what the board was worth by the courier company and another 20% by my retailer! I liked EVGA, and there are plenty of EVGA fanboy's that would just say EVGA EVGA EVGA no matter what, but the truth lies in their own forums. If not all their recent graphics cards stock then atleast all their GTX460 and probably GTX560's are lemon. You send them your faulty card, they will make you pay for the international to/return shipping and send you worse cards. Whats the point of RMAing your faulty card and getting a faulty one in return? I previously didnt want to share my experiences, but EVGA Customer support has gone bad, Period.

Makes me sad. The one time I've had to deal with them was for step-up from a 480 to a 580. Waiting until it was my turn was fine even though it took long, because demand was high for a new card and I wasn't paying much more for the 580. They received my 480 on the 23rd of December 2010, and I got my 580 on the NEXT DAY. No extra charge. I'll probably stay with them because of that...unless something goes terribly wrong. I don't know though, this makes me think twice. Maybe I'll get an MSI Lightning....
 
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post #32 of 51
Thread Starter 
Quote:
Originally Posted by EVGAChrisB View Post

...we exchanged the card for you with new tested cards multiple times that all had the same problem on your system. When we could not help to find the problem causing the errors with the card we offered to work with you to have the card returned for a refund.

First off, the cards were defective. All three of them. I've since had 3 separate video cards in my system, a 570, a 6950, and now a 580. NONE of them exhibited any driver crashing issues.

Secondly, I HAD TO FIGHT for that refund w/ Matt for over an hour on the phone. Worse, you made me pay for shipping...again.

This whole process has taken over a third of a year. If you think "fighting" for this refund -shipping x 2's fair, then I have no issue continuing to recommend other companies to my family, friends, coworkers, clients, and of course, all the folks @ the many LANs we have here in AZ. You screwed the wrong dude Chris. smile.gif
Quote:
Originally Posted by Arizonian View Post

Need I say more than AGAIN - EVGA is the best customer service hands down! So theres both sides to the story complete.

See above for corrections to his "story."
Quote:
Originally Posted by TheBirdman74 View Post

I only wish the EVGA team liked me as much as they like you Jodiuh...

Oh, they don't like me. I'm sure they despise me. The only reason he posted was to try and save face.
Quote:
Originally Posted by Arizonian View Post

Jodiuh you owe this man a rep. smile.gif

For getting Chris to post some lame, "we're sorry" after I had to call and call and call to get this resolved? It was my incessant calling and nagging that finally got this taken care of. Unfortunately, they still believe the 560 Ti's are fine, despite Nvidia asking for samples on their own forums. When I worked for Dell XPS, something like this would have been resolved by simply putting them into the next tier card. But EVGA thought they'd just fight me for months. Well, now they have a mess to clean up.
post #33 of 51
Quote:
Originally Posted by Jodiuh View Post

Quote:
Originally Posted by EVGAChrisB View Post

...we exchanged the card for you with new tested cards multiple times that all had the same problem on your system. When we could not help to find the problem causing the errors with the card we offered to work with you to have the card returned for a refund.

First off, the cards were defective. All three of them. I've since had 3 separate video cards in my system, a 570, a 6950, and now a 580. NONE of them exhibited any driver crashing issues.

Secondly, I HAD TO FIGHT for that refund w/ Matt for over an hour on the phone. Worse, you made me pay for shipping...again.

This whole process has taken over a third of a year. If you think "fighting" for this refund -shipping x 2's fair, then I have no issue continuing to recommend other companies to my family, friends, coworkers, clients, and of course, all the folks @ the many LANs we have here in AZ. You screwed the wrong dude Chris. smile.gif
Quote:
Originally Posted by Arizonian View Post

Need I say more than AGAIN - EVGA is the best customer service hands down! So theres both sides to the story complete.

See above for corrections to his "story."
Quote:
Originally Posted by TheBirdman74 View Post

I only wish the EVGA team liked me as much as they like you Jodiuh...

Oh, they don't like me. I'm sure they despise me. The only reason he posted was to try and save face.
Quote:
Originally Posted by Arizonian View Post

Jodiuh you owe this man a rep. smile.gif

For getting Chris to post some lame, "we're sorry" after I had to call and call and call to get this resolved? It was my incessant calling and nagging that finally got this taken care of. Unfortunately, they still believe the 560 Ti's are fine, despite Nvidia asking for samples on their own forums. When I worked for Dell XPS, something like this would have been resolved by simply putting them into the next tier card. But EVGA thought they'd just fight me for months. Well, now they have a mess to clean up.

I have am in the exact same situation as you Jodiuh. They keep sending me cards that have bigger problems, and this has been going on for nearly 1/3 of the year aswell (nearly 4 months now) They recently agreed to upgrade me to a GTX500 series card, I think its the GTX560 not the 560Ti. Thats fine, I am not greedy or anything. Just want cards that work. But now me and EVGA are having issues with shipping. Last time they made it go through a local distributor, for some reason now they dont want to do that and asked me to spend $100 out of my own pocket to ship it to Taiwan. I cant do that so Still trying to figure out a solution.

They should just let me return the card to the nearest distributor, save everyone money and then let the distributor issue me a GTX500 series card as promised.
Anyhow, Thanks for your support guy, I am still fighting for mine. + reps thumb.gif
post #34 of 51
You misunderstood my post Jodiuh - I said "That was awesome of you! Thebirdman74. Jodiuh you owe this man a rep." Meaning Thebirdman74 for taking the time to foward your thread to an EVGA rep. No bother - I did myself. Birdman is a good egg for helping out another OCN member. +1 rep to TheBirdMan74. thumb.gif
     
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post #35 of 51
Quote:
Originally Posted by Arizonian View Post

To catch a bee you need honey not sour grapes.

What, you give good advice. BAd at phrases. You catch more flies with honey, than vinegar. LMAO
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post #36 of 51
As with any vendor, when it's good it's good, bad it's bad.
Kinda like XFX, no issues so far with them *knocks on wooden desk..

But when it's bad it's real bad with EVGA, 2 of my 3 RMAs were nightmares with EVGA.
Lost card with wrong card being sent as the replacement(kinda not their fault) but had they not lost the card it never would have happened, CC charged erroneously.

In the end they make things right, but the end does not justify the means.

I still remember his retort after informing me my card was unaccounted for.
I said "What are you going to do about it"?
His reply, "IDK what to tell you"? lachen.gif Really?

I would still probably buy from them if NV ever put out a card that I thought was worth buying.
Edited by grunion - 1/15/12 at 6:09pm
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post #37 of 51
Quote:
Originally Posted by grunion View Post

*snip*

I would still probably buy from them if NV ever put out a card worth buying.

WOW, that's harsh statement on the Nvidia threads section! You must have thought you were on the AMD threads. whistle.gif

Appreicate your posting your experience with EVGA but your opinion on Nvidia is highly inaccurate as they compete with AMD just on par and in some cases BETTER than AMD vice versa.

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post #38 of 51
Thread Starter 
^Haha!

grunion:
I'll try and AMD card when the build a real driver panel instead of a .net showcase that's overly complicated and unnecessary. Or maybe when the cards noise floor drops below my air conditioner. tongue.gif
post #39 of 51

 

Well since the thread is for "warranty feedback support" I will just say that I have dealt with EVGA 6 different times, and had pleasant experiences each time.

 

4 of them were for a 750i FTW, the first one lasted about a year, the second about 3 - 4 months, the third I used for about 2 weeks and then sold here, and had to do an RMA for the new owner, havent heard back from him so I guess its still working...

 

Also sent in 2 graphics cards. First one was a 7950 that I had for a few years, of coarse they no longer stocked them so they sent me a 9600GT instead... Huge upgrade...

 

The second was a defective 285GTX that went smoothly, the sent me a new 285 and it worked perfect.....

 

 

So I have to say that while I realize that bad experiences happen, you cant just say EVGA CS is all together bad... There are just too many good experiences with them....

 

 

Also when "MSI-Tommy" or "ASUS-Mark" start posting here and assisting people with RMA's I will be impressed..

 

I have dealt with Gigabyte as well, and while the turn around time was a little longer, the experience was still very pleasent...  Sent in a P45 I got used, and they fixed it no questions....

 

 

I still have a MSI P965 board that went bad about 6 months after I bought it. Never could get MSI to do anything about it...  This MSI Lightning is the first MSI product I have owned since..  And this was bought used with no warranty...


Edited by 10acjed - 1/19/12 at 5:42am
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post #40 of 51
Quote:
Originally Posted by grunion View Post

As with any vendor, when it's good it's good, bad it's bad.
Kinda like XFX, no issues so far with them *knocks on wooden desk..
But when it's bad it's real bad with EVGA, 2 of my 3 RMAs were nightmares with EVGA.
Lost card with wrong card being sent as the replacement(kinda not their fault) but had they not lost the card it never would have happened, CC charged erroneously.
In the end they make things right, but the end does not justify the means.
I still remember his retort after informing me my card was unaccounted for.
I said "What are you going to do about it"?
His reply, "IDK what to tell you"? lachen.gif Really?
I would still probably buy from them if NV ever put out a card that I thought was worth buying.

Always had great experiences with EVGA with 4 RMA's to date.

XFX, MSI, also have impressed me with a couple of RMA's each.

Asus has been another story! I have had 5 RMA's over the years:

Twice, the items were returned to me without them even looking at them, still broken. I seal each Electrostatic bag with tape that I have at work that we have made custom. You cannot remove it without tearing or cutting it. Also, they were shipped out in the same box I returned it in just with my address over theirs! Had one motherboard lost at their site and they sent me a refurb lesser model board in its place. The original board was only 2 months Old! Another Graphics card was returned to them 3 times for the same problem and I finally just gave up on getting that repaired. Green spots at multiple points on the screen is normal to Asus!

One RMA went just fine!

Different Individuals have different experiences!
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