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Cooler Master Cosmos 2 Club - Page 18

post #171 of 6042
Quote:
Originally Posted by mortimusmaximus View Post

Unless I missed something this latest incident has nothing to do with cooler master.
Most of us are in 2 camps, damage during shipping and the sliding door not working.
Damage during shipping can sometimes be blamed on a certain shipper.The sliding door is a design issue that hopefully gets refined or updated.It could be as simple as improper assembly by factory personnel.The shipping I think could be partly blamed on coolermaster, a case this heavy needs extra protection.
The ups delivery personnel just can't lift this heavy beast of case.smile.gif

I blame Coolermaster for poor packaging.

I would blame UPS but, one guy (maybe that was you) drove to get it and it was still broken.

This many broken cases during shipping can only be the result of poor packaging on the manufacturers behalf.
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Swiftech MCP355 Pump EKWB 100mm Tube Reservoir 6 Gentle Typhoon AP15 Windows 8.1 Pro 
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post #172 of 6042
Thread Starter 

You guys are not so lucky that sucks. Lucky for me mine came in one piece.

 
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2 x Scythe Gentle Typhoon AP-15 120MM fans 4 x Enermax TB Silence Red 120mm fans 1 x Coolermaster 200mm fan 1 x Coolermaster 140mm fan 
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post #173 of 6042
Quote:
Originally Posted by Stizuner View Post

Another failed order. I got my small newegg order. Thinking umm where is my case I go track and find this;
Date/Time Activity Location Details
01/25/2012 11:39:00 DAMAGE REPORTED / DAMAGE CLAIM UNDER INVESTIGATION[X] SPARKS, NV, US
01/25/2012 11:38:00 MERCHANDISE IS MISSING. UPS WILL NOTIFY THE SENDER WITH ADDITIONAL DETAILS. / ALL MERCHANDISE MISSING, EMPTY CARTON WAS DISCARDED. UPS WILL NOTIFY THE SENDER WITH DETAILS OF THE DAMAGE[X] SPARKS, NV, US
01/25/2012 08:11:00 OUT FOR DELIVERY
Quote:
Originally Posted by Stizuner View Post

Ya I'm pretty disappointed.
Newegg was pretty rude. "you know we are not ups right" my response to that "I'm your customer not ups's"
My options are:
1) let them refund me (takes 3-5 days)
2) let them reship (takes 3-5 days)
They could refund and I can just order now. But I can't double order a
$400 order. Especially with all the trouble everyone has been having
Pretty disappointed in cooler master.
Quote:
Originally Posted by mortimusmaximus View Post

Unless I missed something this latest incident has nothing to do with cooler master.
Most of us are in 2 camps, damage during shipping and the sliding door not working.
Damage during shipping can sometimes be blamed on a certain shipper.The sliding door is a design issue that hopefully gets refined or updated.It could be as simple as improper assembly by factory personnel.The shipping I think could be partly blamed on coolermaster, a case this heavy needs extra protection.
The ups delivery personnel just can't lift this heavy beast of case.smile.gif

I agree, this incident is more of a UPS issue here, I dont see how your case went from missing to empty carton to damaged, if I read that right...UPS fudge up big time on your shipment. Though this case is worth the money, CM messed up on not packaging this thing better (a couple layers of bubble wrapped around the middle of the chassis from front to back would of probably easily solved some of the damage issues it may encounter from shipping.)

As for Newegg being rude that is a shocker, I never had a problem with their customer service...even my case replacement will be next day return (thought this can be the fact that I actually received the case and saw it was broken) but even in your incident you deserve some kind of incentive. Hope everything works out.
post #174 of 6042
Quote:
Originally Posted by Anth0789 View Post

You guys are not so lucky that sucks. Lucky for me mine came in one piece.

Same. I still think my HAF 922 had more protection.
    
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post #175 of 6042
Quote:
Originally Posted by Crest View Post

That is so ridiculous, it is funny.
To be atleast, though mine is going to come tomorrow afternoon, so I hope I don't get this problem.

Please let us know the condition of your case when it arrives.
post #176 of 6042
btw @ Stizuner, where did you case ship from? CA or NJ?
post #177 of 6042
My replacement got shipped out today have to cross my fingers big time....
Corse I could probably make 1 good case out of the two..wink.gif
post #178 of 6042
Quote:
Originally Posted by mortimusmaximus View Post

My replacement got shipped out today have to cross my fingers big time....
Corse I could probably make 1 good case out of the two..wink.gif

Hopefully everything works out for you. Funny thing is that I am see a lot of positive reviews on newegg, so it seems like some of us in the thread maybe cursed lol....frown.gif
post #179 of 6042
at least i found a good name for my new rig-COOLER MASTER COSMOS CURSED EDITION.
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post #180 of 6042
Quote:
Originally Posted by precious View Post

at least i found a good name for my new rig-COOLER MASTER COSMOS CURSED EDITION.

Lol.
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