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Cooler Master Cosmos 2 Club - Page 32

post #311 of 6041
Yea... i submitted an RMA for mine, seeing as the process of swapping out the front panel itself would have probably been much more involving than having to rip everything out of the case, and redo everything i had to do in this one in a new one they'd ship me. Was funny, cause after setting up for an Advanced RMA and everything, i was roaming through WalMart, when i received a call from an 800 number. Thought "Who the hell..... CoolerMaster?" Yep. He told me that he was in the process of setting up the whole thing, when he realized that they were out of stock, and wanted to give me an ETA on when the case would ship out. I told him sure, and he's like "Ok.... let's see. We should be getting some in on................ the 29...oh, that's today. Ok, we should have them either today or tomorrow, so i should be able to have it on it's way to you by Wednesday". Kinda made me laugh a little.... but hey, it happens.

Just hope this one doesn't come in with a good front panel but cracked plastic. Maybe that's also why they were showing none in stock, too. Maybe they decided to redo the packaging? Who knows. Guess i'll find out when my replacement gets here. Fingers crossed, cause the front door was the only issue with mine.

And i think when i get this one, i'm going to just disconnect the crap from the top panel that i don't really use, like the excess LED wires, and maybe even the front panel audio cable, since i don't think i've EVER used those. I'd have done it with mine, but i didn't realize how potentially simple it would possibly be to disconnect the unused wires, and to do so now would require me to basically undo all the wires that i have so nicely tucked away now.
post #312 of 6041
Quote:
Originally Posted by precious View Post

DAMN !!! after a exhaustive search i cant find anymore puppies.450[/quot^^ = win :-D
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post #313 of 6041
Quote:
Originally Posted by Stizuner View Post

Precious - nice work!
On a side note for those who ordered/are ordering through newegg... with damaged cases you have to go through the RMA process. The CSR's i spoke to last week did a claim process and after waiting 4 days and not a word i called newegg and was told the CSR's did this the wrong way.
The good news is i will have my case wed. the downside was i could have had it last week had they not screwed up.

I have contacted CM and Newegg. CM contacted me first. Apparently they have alreayd given up on sending out new cases. At least in my case, (lol, get it?) they are offering to send me replacement parts instead. Precious, your pictures are incredible! I will be doing that soon it appears. I am needing the right side trim piece, what the CM customer service guy is calling the front panel. Mine was damaged near the bottom of where the ODD drive cover slides. Currently cannot get to bottom hot swap bay, that piece and the right side trim panel suffered damage from a hit. My upper control panel was also damaged, there is a hairline crack in the plastic, I actually thought it was a hair at first. This hit broke the tabs underneath and I could lift the panel up about a half inch like lifting the hood of a car. The only thing holding it on were the two screws back where the forward 120 mm fan would go.

I am being offered parts, I hope my descriptons to them are good enough that I get the CORRECT parts. I am mostly concerned with parts being out of stock and waiting for weeks. Not sure I want to tear it apart ahead of time in case I get the call that they will just replace the case. I think, given the choice, that I would rather have parts sent to me free of charge or get the case replaced free directly from CM, then pay $50 to send the case back to newegg and hope I get a undamaged case the second time. No clue what will be faster. I did not ask for any swag, I was hoping it would be offered, nothing yet. This is going to be alot of work on my part to tear everything down to fix what was broken. The guy I talked to on the phone today was the same person who emailed me. I was left indifferent in my experience with the customer service so far. It was not bad, but I did not hang up excited that I thought that anyone there really cared. I am very concerned I may not be calling the parts by the correct name or that they are not understanding what exactly is damaged. All he mentioned in his email was the "front cover assembly". I have no clue what is included in the front cover assembly and reminded him that what I call the right side trim piece is also damaged as is the plasitc housing that contains all of the front panel controls/plugs.

I submitted a parts request and uploaded photo's of what I needed as he asked, hoping for the best.
post #314 of 6041
Also cooler master are going to send me a new door and well I have to get the old one off.

How would I go about doing that? I haven't striped mine down yet since Ive not had the need.
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post #315 of 6041
Quote:
Originally Posted by precious View Post

all kidding aside.cooler master has not modified there packing at all.but this case arrived in perfect condition,YAY !!!!!!

Glad to see that the replacement worked out for you. Newegg finally got my case and has already wrapped up the RMA, it's shipping from NJ this time with next day shipping, hoping I will be ok as NJ is literally like an 45 mins away from NYC. It has not shipped yet but wouldn't be surprised if the UPS guy is here tomorrow.

BTW, nice puppy...what kind of dog is he?
post #316 of 6041
Quote:
Originally Posted by Crimsontech View Post

Glad to see that the replacement worked out for you. Newegg finally got my case and has already wrapped up the RMA, it's shipping from NJ this time with next day shipping, hoping I will be ok as NJ is literally like an 45 mins away from NYC. It has not shipped yet but wouldn't be surprised if the UPS guy is here tomorrow.
BTW, nice puppy...what kind of dog is he?

I'll keep my fingers crossed for you,guess Cooler Master is just going take there chances on the stock that's already sitting in there retails stores. Bet they fix the packing problem before the next distributor shipment goes out.the pup is a chiweenie,1/2 mini doxie and 1/2 Chihuahua,10 weeks old.I'm going name my new rig. THE DOG HOUSE
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post #317 of 6041
Quote:
Originally Posted by precious View Post

I'll keep my fingers crossed for you,guess Cooler Master is just going take there chances on the stock that's already sitting in there retails stores. Bet they fix the packing problem before the next distributor shipment goes out.the pup is a chiweenie,1/2 mini doxie and 1/2 Chihuahua,10 weeks old.I'm going name my new rig. THE DOG HOUSE

Thanks man, ill def the low down is once I get it. Reason I ask about the puppy is cause he looks like my cheagle when he was a puppy (1/2 chihuahua, 1/2 beagle.) Name fits the case well thumb.gif.
post #318 of 6041
This whole process has been beyond frustrating for me.

1) Newegg phone CSR says i need to file a 'claim'

2) I file the claim

3) Wait 4 days - no response

4) Response on web chat 'For cases you need to do RMA not claim'

5) CSR Cancels claim and has a rep call me to get my credit card for advanced RMA

6) Receive email from SAME web CSR (sorry i was wrong this should be a claim not an RMA)

7) Called Newegg and CSR on phone says "This should be an advanced RMA not a claim)

8) Gave CSR credit card on phone for Advanced RMA

9) Received Claim approved message


I have no freakin clue whats up at this point... I'm pretty sure I'm done with Newegg, i'd rather pay a few dollars more then deal with them again.
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post #319 of 6041
Stizuner: Wow, that's actually kinda surprising for Newegg. Don't think i've ever had that kind of trouble with them. Then again, i've never really had to deal with damaged products from them, either.

Wallgeye: You do realize exactly how much that will suck to do, right? If i'm understanding you correctly and part of the front panel where the front door is attached is damaged, you'd have to take off both handles and legs, both side trim pieces, and the top panel (although you have to replace that anyway) just to get that front panel off. And yea... the only thing that holds the front of the top panel on are two little tabs that slide into two slots at the top of the front panel, and then the two screws at the back.

Crimson: Isn't that nice having a Newegg warehouse so damn close? I live in eastern PA. LOVE how 90% of the stuff i order ships from NJ, and the stuff that doesn't ships from like Tennessee or something and still gets here in maybe 2 days with 3rd day shipping sometimes.

I'll be sure to let everyone know if my replacement direct from CM happens to be packaged differently than my current one was. Seeing as they had to get new stock in, i wouldn't be surprised if something may have been changed, but i also wouldn't be surprised if it didn't. Either way, just hope i get one that's not cracked and has a more review-like functioning front door, where it slides down smooth. Thought something may have been amiss when mine sounded like it was geared.
Edited by elementaldragon - 1/30/12 at 9:22pm
post #320 of 6041
450The dreaded plastic door gears.450
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