I had also sent Primochill a link to my original post, and i got a reply:Hello K,
Sorry for the late reply been a little crazy with the holiday and short work week.
We are sorry that you are having issues with our tubing. I can assure you that we are aware of the situation and have been working to get it resolved as quickly as possible. We have looked at your post and have a couple simple questions.
Can you tell us all of the components that you used when you had this problem? Fluid, Radiators, Pumps, Fitting etc.
Can you tell us how quickly the "white film" showed up?
Since your tubing is all sliced up, the "scrubber" will not work as intended. But it might up clean up the blocks and other components in the system, if soaking them is an option.
Please let us know what you would like us to you, so we can make sure that your are taking care of and the opinion you might have about PrimoChill is not weighing on you.
Again sorry for the delay, in getting back to you.
Ok, my opinion on the issue at the moment, is that Primochill are finally starting to come around and PARTIALLY
accept responsibility-granted they have not stated that directly because, that would open up a can of worms for them, but at least they have not denied culpability either. That in my eyes is a positive, albeit small, nevertheless a positive start.
To be honest, i dont know if i can be bothered to actually list my loop, since there is nothing really that i want from them-APART FROM DECENT TUBING THAT DOES IT'S JOB -IE RECTIFY THE PROBLEM
, which they claim to be working on.
They have rightly (in a damage control, customer service manner) asked what i would like to be done so i would be somewhat compensated for the faulty tubing, again another plus.
With regards to using the scrubber, i have posted my opinion earlier, stating my view on using such 'solutions', no way!
So, imho, we should just keep the CONSTRUCTIVE
pressure on Primochill, with a view to both sides coming out winners in the end-they make their money, and in return we get tubing that does it's job properly; sending off to the States for Durelene is such an expensive option.
-i'll keep you guys up to date.
BTW: The feser tubing that im using is still crystal clear, no signs of anything what so ever-kind of makes me regret ordering Durelene, but who knows, i may wake up tomorrow and see the first signs of deposit problems, time will tell
Finally, i have also been given a few litres of Water for injections(NOT TO BE CONFUSED WITH SALINE SOLUTION), this is even more 'sterile' than Distilled water-overkill sure
, but it was given for free, so who am i to say no -i'll use it in my next tube change (apparently its only 1 euro per litre)Edited by kkorky - 9/5/12 at 6:43am