Originally Posted by blkdoutgsxr
Have they been replacing tubing for people who can provide a receipt? Just curious if I should wait back for a response from them or get some on order so I can put my rig together. Also from what I'm reading it was just their PRO line? Their Advanced LRT is good to go right?
You need to have a receipt, ie proof of purchase,photographs to prove that you have indeed encountered plasticizer problems and any relevant helpful information that may give Primochill a more complete picture.
(BTW, imo the white tubing you show in the photo does not look like plasticizer to me-also you didnt mention how long you have been running it, and what you have been running through it etc)
You also didn't clarify if the white tubing in the photo is Primochill, secondly, the black Primochill that you have, hasn't been used, if i understood you correctly.
If the Black tubing hasnt been used, id wager that you would have a hard time returning it, but don't take my word for it-go here:
Register, then send a ticket with the information i suggested you provide, to Jennifer, and she will help you out.
Yes the PRO LRT seemed to be the one that caused the most problems-no, i cannot (nor should anyone else for that matter) say that the new Advanced Primochill is good to go-its too new a product and has not been run long enough, nor by enough people to give proper feedback-many people are just being overenthusiastic on the hearsay of a few users who themselves have not been running the tubing for a credible time period.
That is not to say that the new Advanced wont do the job (im hoping that it will)-time will tell.....................Edited by kkorky - 12/29/12 at 12:21am