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ASUS RMA Question

post #1 of 8
Thread Starter 
I just got my RMA number from ASUS, and in the email it says that if I return the motherboard with out the LGA775 socket cover, I could be fined and/or have my RMA rejected. This would not be a problem, exept that I seem to have lost the socket cover! Now, in the past, I have found that RMA departments do not seem to care in what condition you send somthing back in (I have gotten replacements for a video card with a taped-on HSF and a PSU with half the cables missing), so I was wondering how stricked ASUS is about this.

I have the plastic thing that came with the CPU, so I could use that... Do you think that would work? If not, would someone please sell/give me their socket cover?
post #2 of 8
Asus is pretty forgiving with RMAs in my experience. Their concern with the 775 cover is to minimize/prevent damage to the pins, presumably so it's easier for them to refurb the board, if possible. It would be safest if you could find a replacement cover, but I would expect that they'd accept the RMA if you pack is well such that the pins are safe.
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post #3 of 8
Well, I've heard otherwise from one person which he sent the board and ASUS claimed the board had few pins bent and the guy swears the box was very well packed. ASUS demaned $45 for repairs because of damage during shipping, not their fault of course.

IMO, I'd say try to fid that cover and send it, otherwise it would seem to me that it's a valid excuse for them not to fix your board when you violated their rules.
post #4 of 8
Thread Starter 
Do you think I would be ok if I took a bit of stiff card board (not likely to bend) and taped it over the socket, on the out side of the mettel locking plate? (so it wasnt in direct contact with the pins)
post #5 of 8
Well, if you can't find a cover, something is better than nothing.

This is why I am a packrat, I keep ALL my boxes and put all the extra stuff inside. LOL
post #6 of 8
Can't you just go to the local PC shop and see if they can sell you one?

BTW, If I were you, I wouldn't put anything else on top of tha socket. You might be just giving them a good excuse not to fix the board, they could pull a crap like that.

I call the local PC shop this morning and they guy said they could sell one for $5 but since that it doesn't have an SKU # for it, it will have to be just cash/no receipt. Maybe your local shop can do that.
post #7 of 8
Thread Starter 
Quote:
Originally Posted by Nasgul
Can't you just go to the local PC shop and see if they can sell you one?

BTW, If I were you, I wouldn't put anything else on top of tha socket. You might be just giving them a good excuse not to fix the board, they could pull a crap like that.

I call the local PC shop this morning and they guy said they could sell one for $5 but since that it doesn't have an SKU # for it, it will have to be just cash/no receipt. Maybe your local shop can do that.
I went down, and he gave me one for free The guys at my local shop are nice, even if they are rabid Intel/ATI fanboys who see overclocking as devel worship
post #8 of 8
My local shop is exactly opposite and the same. They are AMD/ Nvidia Fanboys but they also think of OCing as a crime to PC's lol.
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