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Comcast Bandwidth Cap?

post #1 of 11
Thread Starter 
How is this calculated? Does your among of usage reset at the beginning of the month (ex: January 1st), or does it reset a month from when you bought it (ex: From December 14 to January 14)
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Katana.V1
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post #2 of 11
Quote:
Originally Posted by KatanaGFX View Post

How is this calculated? Does your among of usage reset at the beginning of the month (ex: January 1st), or does it reset a month from when you bought it (ex: From December 14 to January 14)

cant tell ya how its calculated exactly...im pretty sure everything is added both download and upload...but it starts at the first of the month i.e Jan 1st, Feb 1st etc



edit: added to the response
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post #3 of 11
Quote:
Originally Posted by KatanaGFX View Post

How is this calculated? Does your among of usage reset at the beginning of the month (ex: January 1st), or does it reset a month from when you bought it (ex: From December 14 to January 14)

http://customer.comcast.com/help-and-support/internet/common-questions-excessive-use/

You can monitor it online. Cap includes upload and download.
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post #4 of 11
Some ISPs also have partnered companies/sites that you can download from with no bandwidth increase. You might have to ask about that.
    
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post #5 of 11
U+D added together, resets at the first of every month (even if your contract started on another day).

It looks like this when you log into the portal:

412
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post #6 of 11
Thread Starter 
Thank you everyone for your replies.
Katana.V1
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Katana.V1
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post #7 of 11
Quote:
Originally Posted by beers View Post

U+D added together, resets at the first of every month (even if your contract started on another day).
It looks like this when you log into the portal:
412

Wow, you actually stay under the cap? I've gone over for like the past year. Looking at business class just so I don't have to worry about them getting an audit going some day and saying they're going to start charging me extra for the overage.
post #8 of 11
Quote:
Originally Posted by herkalurk View Post

Wow, you actually stay under the cap? I've gone over for like the past year. Looking at business class just so I don't have to worry about them getting an audit going some day and saying they're going to start charging me extra for the overage.

lol

ive gone over my 250GB cap at least 3 times and ive never heard a peep from Comcast and every month i get to at least 200-240GB...i would imagine one day that ill get a letter telling me they've canceled my account
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post #9 of 11
Quote:
Originally Posted by FreekyGTi View Post

lol
ive gone over my 250GB cap at least 3 times and ive never heard a peep from Comcast and every month i get to at least 200-240GB...i would imagine one day that ill get a letter telling me they've canceled my account

They charge you fee for going over. Were you being charged?
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post #10 of 11
Quote:
Originally Posted by trumpet-205 View Post

They charge you fee for going over. Were you being charged?

Comcast doesnt charge you a fee for going over...if you go over twice within 6 months they have the right to suspend your service for a year...some people get letters like a friend of mine that went over 3 times in about 7 months...they didnt turn off his service and then you have people that go over constantly and never hear from comcast
Quote:
We do contact customers who have repeatedly exceeded the threshold in geographic areas where excessive use could negatively impact the experience of other customers in their area. If these customers exceed the threshold for a second time in a six-month interval, they may have their service suspended for a year.
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