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So the repaired monitor Planar sent me got stolen off my porch..UPDATE: thank you Planar - Page 5

post #41 of 48
I can relate, where I live it use to be a great neighborhood and in the last 5yrs it has changed for the worse, there are a few apartment's around 3 block away that have been sectioned 8 for lower income families along with them come a few gang bangers tagging garages with gang symbols and dealing drugs, bad thing is they walk through our area to get downtown.

I have since installed video surveillance camera's watching both front and rear doors which I can watch over the internet or my android, just the other day my rear door surveillance camera called my phone and I watch as a cat crossed my yard tongue.gif Also had a pretty elaborate home security system installed plus reinforced doors and frames the kind that you can't kick in. What you have to do is track your packages and make sure someone is home when they are being delivered or call FEDEX or UPS and have them hold your packages.
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post #42 of 48
Really wish you wouldn't have edited the post.... Can't really tell what your original problem was. frown.gif

But yeah, if they didn't make you sign for it (and you've never signed consent that they can leave items on your porch), then they have nothing to stand on, and they HAVE to replace it.
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post #43 of 48
Thread Starter 
Quote:
Originally Posted by pioneerisloud View Post

Really wish you wouldn't have edited the post.... Can't really tell what your original problem was. frown.gif
But yeah, if they didn't make you sign for it (and you've never signed consent that they can leave items on your porch), then they have nothing to stand on, and they HAVE to replace it.

Sorry, the original post was quoted by the first reply (by Demented)::

So, I had a 27" Planar monitor. The backlight went out and I sent it in for repairs. They sent one back, but UPS just ditched in front of my house because Planar doesn't use delivery confirmation and it got stolen. I can't afford to sit around all day waiting for a UPS delivery, and at NO POINT in our conversations did they mention that delivery confirmation was NOT being used, so they would just leave my monitor at my doorstep (I don't live in a nice neighborhood).
Neither of them will do anything to compensate me for the monitor I no longer have (why they don't use delivery confirmation on $250+ monitors is baffling to me) so I'm not going to buy Planar.
Therefore, I'm looking for something similar, 1080p and 24-27" in size. Not looking to spend more than $300 as I am already out a monitor.
Also, Planar has terrible customer service, it took repeated call-backs and internet customer service to talk to someone to even acknowledge there was some sort of mix up.
smile.gif
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post #44 of 48
How do they prove that they delivered the monitor in the first place? You should sue them because they probably just never delivered the item (they can't prove it either).
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post #45 of 48
Ups/fedex has a policy that if the item is unsigned for and the receiver of the package reports it not there they report it stolen and insure it out. In order to do that planar has to get involved. Report planar to bbb and they will contact you within a week and work it out.
post #46 of 48
Thread Starter 
Good news guys!!!!


Planar has agreed to replace the monitor, they sent one out WITH DELIVERY CONFIRMATION.

No charge, and they were very professional and polite this time around.
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post #47 of 48
Congrats! You deserved It thumb.gif

But remember, Security Cameras are a smart option.
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post #48 of 48
Quote:
Originally Posted by sx4thewin View Post

Good news guys!!!!
Planar has agreed to replace the monitor, they sent one out WITH DELIVERY CONFIRMATION.
No charge, and they were very professional and polite this time around.

So pushing the issue with them helped in the end. Awesome! Glad you don't have to spend any more money. wink.gif
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