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Can anyone tell me what I'm doing wrong for remote assistance?

post #1 of 5
Thread Starter 
I have been trying to do a remote assistance with my brother in law but have not been successful. We both have followed all the steps that it requires and get close to having an established connection but it says remote assistance connection could not be established because the remote host name could not be resolved. What can we do about that?
I have gone into my router and am using remote assistance exceptions. I tried turning of the windows firewall but have it listed as an exception also. What could be the problem. I need some step by step explanation as to what I need to do.
Thanks.
    
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post #2 of 5
Umm...did you try using MSN, it has a remote assistance thingy built right in.

All you do is send an invitation to remote assistance (just look around for it). Have him accept.

That should do it. If not, then you have bigger problems.
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post #3 of 5
Quote:
Originally Posted by kagaos
Umm...did you try using MSN, it has a remote assistance thingy built right in.
It doesn't. It's just a "shortcut" to remote assistance, setting it up easier.

*EDIT*

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#well
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post #4 of 5
you said that you did all the steps to make sure that you could do it so that meants that you enabled remote assistance on both systems right? (common error)
post #5 of 5
Thread Starter 
right
    
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Hard DriveHard DriveOptical DriveOptical Drive
Western Digital Black HDD SAMSUNG 830 Series MZ-7PC256B/WW 2.5" 256GB SAT... 1 - Asus BW-12B1ST Internal Blu-ray Writer 1-Samsung DVD writer 
CoolingOSMonitorMonitor
CORSAIR Hydro Series H60 (CWCH60) Liquid CPU C... Vista 7 Professional 64bit ASUS VS248H-P Black 24" Monitor ASUS VS248H-P Black 24" Monitor 
KeyboardPowerCaseMouse
Logitech MX 5000 Bluetooth High Current Pro HCP-750 750W TX12V v2.3 / EPS1... Antec P183 V3 Gun Metal MX Laser 
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HT Omega Claro Rosewill RDCR-11003 74-in-1 USB3.0 3.5 Internal... NZXT Sentry Mesh Fan Controller 
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