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Help with RMA.

post #1 of 8
Thread Starter 
So, I bought 2 580's from OCAU last year and one of them died, so I'm trying to organise an RMA but they - Galaxy - told me to go back to the place I originally purchased from. There being the problem, I don't have the persons details who I bought them from. Any way I can still get an RMA?

If not, what do I do? Bake it?
post #2 of 8
Are they still within the warranty? if they are then he manufacturer (Galaxy) should do an RMA if I'm not mistaken...
post #3 of 8
Thread Starter 
Quote:
Originally Posted by Sunny Sahota View Post

Are they still within the warranty? if they are then he manufacturer (Galaxy) should do an RMA if I'm not mistaken...

They're under warranty as far as my knowledge goes, but I don't have receipt or anything. Weave some story?
post #4 of 8
Have you registered them on the Galaxy website? If not I would try to register them now. Not sure how Galaxy works, but I know when I registered my Western Digital portable HDD a year after I bought it, the number of days remaining on the warranty were still counting down (for example it said 255 days remaining on a 2 year warranty). So maybe if you register the cards on the site it'll tell you how long left. And once they're registered, Galaxy should be able to RMA them?
post #5 of 8
Thread Starter 
Quote:
Originally Posted by Sunny Sahota View Post

Have you registered them on the Galaxy website? If not I would try to register them now. Not sure how Galaxy works, but I know when I registered my Western Digital portable HDD a year after I bought it, the number of days remaining on the warranty were still counting down (for example it said 255 days remaining on a 2 year warranty). So maybe if you register the cards on the site it'll tell you how long left. And once they're registered, Galaxy should be able to RMA them?

Hmmm, righto, will do. Thanks smile.gif
post #6 of 8
My experience with a Galaxy RMA for a 570 was pretty good, however be aware they are REALLY bad at communication. And that their 5 day turn around is more like 2 or 3 weeks. Unfortunately I believe they require a receipt for both registering the card and RMAing it. I know I had to send them scans of mine twice. Good luck man.
Current
(10 items)
 
  
CPUMotherboardGraphicsRAM
Core i5 2500k ECS P67H2-A2 Galaxy GTX 570 gc Corsair Vengance 
CoolingOSKeyboardPower
Zalman 9900max Windows 7 Ultimate Janky old Compaq circa 1992 Kingwin Mach1 650w 
CaseMouse
Cooler Master Storm Sniper Some old Logitech laptop mouse 
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Current
(10 items)
 
  
CPUMotherboardGraphicsRAM
Core i5 2500k ECS P67H2-A2 Galaxy GTX 570 gc Corsair Vengance 
CoolingOSKeyboardPower
Zalman 9900max Windows 7 Ultimate Janky old Compaq circa 1992 Kingwin Mach1 650w 
CaseMouse
Cooler Master Storm Sniper Some old Logitech laptop mouse 
  hide details  
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post #7 of 8
Thread Starter 
Quote:
Originally Posted by Dutch Schultz View Post

My experience with a Galaxy RMA for a 570 was pretty good, however be aware they are REALLY bad at communication. And that their 5 day turn around is more like 2 or 3 weeks. Unfortunately I believe they require a receipt for both registering the card and RMAing it. I know I had to send them scans of mine twice. Good luck man.

I'm doing it through their ticket process right now, I'm sure I can get through. (fingers crossed)
post #8 of 8
Quote:
Originally Posted by fr0st. View Post

I'm doing it through their ticket process right now, I'm sure I can get through. (fingers crossed)

Yeah they usually respond pretty fast up until you actually send the card to them and they get it. Because the ticket guys and the RMA department are separate entities, and at that point the ticket guys have to talk to the RMA guys and communications break down. Their ticket system is alright in my book.
Current
(10 items)
 
  
CPUMotherboardGraphicsRAM
Core i5 2500k ECS P67H2-A2 Galaxy GTX 570 gc Corsair Vengance 
CoolingOSKeyboardPower
Zalman 9900max Windows 7 Ultimate Janky old Compaq circa 1992 Kingwin Mach1 650w 
CaseMouse
Cooler Master Storm Sniper Some old Logitech laptop mouse 
  hide details  
Reply
Current
(10 items)
 
  
CPUMotherboardGraphicsRAM
Core i5 2500k ECS P67H2-A2 Galaxy GTX 570 gc Corsair Vengance 
CoolingOSKeyboardPower
Zalman 9900max Windows 7 Ultimate Janky old Compaq circa 1992 Kingwin Mach1 650w 
CaseMouse
Cooler Master Storm Sniper Some old Logitech laptop mouse 
  hide details  
Reply
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