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My friends E8500 based comp BSOD's alot [SOLVED]

Poll Results: Which component do you think is the problem?

 
  • 0% (0)
    Its the motherboard
  • 0% (0)
    Its the PSU
  • 100% (1)
    Neither it's something else
1 Total Vote  
post #1 of 29
Thread Starter 
All right gents of OCN. My friends comp has started to bsod a lot as of late. So first here is all the spec's I could get from him.

Processor: Intel Core(TM)2 Duo CPU E8500 @ 3.16GHz (that is stock)
Mobo: msi p45 neo bios: 1.B
RAM: 8 Gb (4x 2Gb)
Graphic card: Radeon HD 4870
OS: Windows 7 Pro 64 bit
PSU: Antec Earthwatts 500W PSU (sonata case)

Symptoms: The computer crashes as far as we can tell spontaneously. Some times it runs fine for hours at other times it can BSOD multiple times within a few minutes (we barely get it booted an in to windows before it goes down). It generates a wide range of error codes and only a fraction make it to the dump. Unfortunately my friend could not find the paper that he wrote down all the errors on but I will put it up here as soon as it is found. Some of the codes we know were on there were:

0x00000124
0x1000007E
0x0000003B SYSTEM_SERVICE_EXCEPTION
0x0000001E
0x0000003D INTERRUPT_EXCEPTION_NOT_HANDLED


We have run prime95 for lengthy times without problems as well as memtest. My guess was that the mother board is bad that is until I asked him to run Hwmonitor and check the voltages. The +12V sits at 10.02V we get the same reading with SpeedFan. I know that thees software can be unreliable and true enough the bios reeds 12V and if we put a multimeter to a molex connector we also got around 12v. Even so the 10.02V makes me uneasy as the voltage could drop form what it is shown as in the bios and the molex can be on a different rail. All in all I still suspect the mobo more but hey it does not hurt to ask a second opinion and no unfortunately we don't have another PSU to test with frown.gif

Other things that have been tested/ruled out:
The radeon 4870 is a swap in card that is known to be good so its very unlikely to cause issues.
The hard drive has been checked and formatted and runs a fresh windows installation.
Edited by Bit_reaper - 1/24/12 at 4:13pm
    
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post #2 of 29
Have you check all the cable connections, memory and cpu seating position to make sure they are all secured and tight? Have you tried another SATA plug for your hard drive? The voltage difference on your 12v rail with hwmonitor could be a software issues if your BIOS reads 12v...
post #3 of 29
Thread Starter 
The cable's are secure. We didn't think of trying another sata port so we are testing that now. +rep
    
CPUMotherboardGraphicsRAM
i7 920 OC 4.0 GHz 1.35v HT on Asus P6T 1366 SLI Gigabyte GTX 970 OCZ 12GB DDR3 GOLD/Platinum mix 
Hard DriveHard DriveHard DriveHard Drive
Samsung Spinpoint F1 1TB Western digital 300GB Western digital Caviar Blue 1TB Samsung 840 EVO 250Gb 
Optical DriveCoolingOSMonitor
generic LG DVD WC'd , Supreme LT, NexXxoS Xtreme III 360, Phob... Windows 7 x64 Samsung 27" LED S27A550B 
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ACER 23" x233H Dell U3415W Logitech G11 Chieftec 850W 
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Phanteks enthoo luxe Razer deathAdder respawn steelseries Qck Yamaha HTR-6130 AV Receiver 
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i7 920 OC 4.0 GHz 1.35v HT on Asus P6T 1366 SLI Gigabyte GTX 970 OCZ 12GB DDR3 GOLD/Platinum mix 
Hard DriveHard DriveHard DriveHard Drive
Samsung Spinpoint F1 1TB Western digital 300GB Western digital Caviar Blue 1TB Samsung 840 EVO 250Gb 
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generic LG DVD WC'd , Supreme LT, NexXxoS Xtreme III 360, Phob... Windows 7 x64 Samsung 27" LED S27A550B 
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ACER 23" x233H Dell U3415W Logitech G11 Chieftec 850W 
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post #4 of 29
Thread Starter 
We went ahead and tested numerous different sata ports but as we suspected it made no difference.
    
CPUMotherboardGraphicsRAM
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Hard DriveHard DriveHard DriveHard Drive
Samsung Spinpoint F1 1TB Western digital 300GB Western digital Caviar Blue 1TB Samsung 840 EVO 250Gb 
Optical DriveCoolingOSMonitor
generic LG DVD WC'd , Supreme LT, NexXxoS Xtreme III 360, Phob... Windows 7 x64 Samsung 27" LED S27A550B 
MonitorMonitorKeyboardPower
ACER 23" x233H Dell U3415W Logitech G11 Chieftec 850W 
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Phanteks enthoo luxe Razer deathAdder respawn steelseries Qck Yamaha HTR-6130 AV Receiver 
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CPUMotherboardGraphicsRAM
i7 920 OC 4.0 GHz 1.35v HT on Asus P6T 1366 SLI Gigabyte GTX 970 OCZ 12GB DDR3 GOLD/Platinum mix 
Hard DriveHard DriveHard DriveHard Drive
Samsung Spinpoint F1 1TB Western digital 300GB Western digital Caviar Blue 1TB Samsung 840 EVO 250Gb 
Optical DriveCoolingOSMonitor
generic LG DVD WC'd , Supreme LT, NexXxoS Xtreme III 360, Phob... Windows 7 x64 Samsung 27" LED S27A550B 
MonitorMonitorKeyboardPower
ACER 23" x233H Dell U3415W Logitech G11 Chieftec 850W 
CaseMouseMouse PadAudio
Phanteks enthoo luxe Razer deathAdder respawn steelseries Qck Yamaha HTR-6130 AV Receiver 
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post #5 of 29
Do you have another SATA cable you can test with? When SATA cables are bent too much, some times they cause data corruption.

Since you already tested prime95 and memtest86, the CPU and memory is ruled out. You also mention your hard drive has no errors so it can't be the hard drive too. You get random BSOD but prime95 works so the power supply couldn't be the issue. The other thing I want to know is when do you get BSOD? Like do you get them idling in windows, watching movies, playing games, having lots of hard drive activities? For the drivers, do you have the latest from the manufactures?

I also see you have 8gb of RAM so I assume you may have 4 sticks of 2gb ddr2 ram. Have you tried to use only 1 or 2 sticks?
post #6 of 29
Thread Starter 
Well actually we just found out that we can consistently provoke a BSOD by running In-place large FFTs on Prime95. As for what conditions where BSOD have happened its really all over the place. Idle, listening to music, gaming. You name it it has happened during it.

And to answer your questions. We are going to swap the dvd sata cable with the HD to verify that the cable is not the issue. As for the ram, yes its 2 4GB stick and no we have not yet tried with one stick in different slots.

I'm also thinking that perhaps we should run some custom prime95 test to see if we can close in on what exactly causes the BSOD during large FFT's

Edit: If it seams like my posts are little vague or I'm just slow to answers I'ts because I'm not actually onsite with my friend and have to chat or call him for info
Edited by Bit_reaper - 1/18/12 at 11:41am
    
CPUMotherboardGraphicsRAM
i7 920 OC 4.0 GHz 1.35v HT on Asus P6T 1366 SLI Gigabyte GTX 970 OCZ 12GB DDR3 GOLD/Platinum mix 
Hard DriveHard DriveHard DriveHard Drive
Samsung Spinpoint F1 1TB Western digital 300GB Western digital Caviar Blue 1TB Samsung 840 EVO 250Gb 
Optical DriveCoolingOSMonitor
generic LG DVD WC'd , Supreme LT, NexXxoS Xtreme III 360, Phob... Windows 7 x64 Samsung 27" LED S27A550B 
MonitorMonitorKeyboardPower
ACER 23" x233H Dell U3415W Logitech G11 Chieftec 850W 
CaseMouseMouse PadAudio
Phanteks enthoo luxe Razer deathAdder respawn steelseries Qck Yamaha HTR-6130 AV Receiver 
AudioAudio
Yamaha NS-50B floor tower speakers miditech Audiolink II stereo sound card 
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CPUMotherboardGraphicsRAM
i7 920 OC 4.0 GHz 1.35v HT on Asus P6T 1366 SLI Gigabyte GTX 970 OCZ 12GB DDR3 GOLD/Platinum mix 
Hard DriveHard DriveHard DriveHard Drive
Samsung Spinpoint F1 1TB Western digital 300GB Western digital Caviar Blue 1TB Samsung 840 EVO 250Gb 
Optical DriveCoolingOSMonitor
generic LG DVD WC'd , Supreme LT, NexXxoS Xtreme III 360, Phob... Windows 7 x64 Samsung 27" LED S27A550B 
MonitorMonitorKeyboardPower
ACER 23" x233H Dell U3415W Logitech G11 Chieftec 850W 
CaseMouseMouse PadAudio
Phanteks enthoo luxe Razer deathAdder respawn steelseries Qck Yamaha HTR-6130 AV Receiver 
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post #7 of 29
Initially I thought you don't get BSOD with prime95 and it runs fine so that leads me into thinking SATA cable or port problems... Small FFT in prime95 for core 2 series failures usually lead to the CPU and adding more vcore can fix the problem. Large FFT on the other hand can be the NB chipset or RAM but in your case, memtest86 passed so most likely to be the motherboard. I would really think about start with 1 or 2 sticks of RAM and see if that cause BSOD and also look at the temperature of the NB. When I used to have my old E8500 setup with a Asus P5k-E board, adding 8gb (4 sticks) of ram as opposed to 2gb (2 sticks) significantly increase the temperature of the NB (6-10c increase with a thermaltake spirit II copper cooler). So try that first and report back if you experience further problems. redface.gif
post #8 of 29
As Marik stated, Large FFT runs put a lot of stress on the FSB of socket 775 systems. You can try bumping up vNB a tad, or pulling out a RAM stick. It may not be the RAM itself, but just how the motherboard is handling it.

I guess you could also make sure that the RAM is being run at the specified voltages/timings, and see if you have a 1:1 ratio between DRAM speed and FSB speed (check this using CPU-Z).
post #9 of 29
Thread Starter 
Thank you for your input. My friend is currently doing the ram stick rumba and I'm waiting for him to get back to me with the results.
Edited by Bit_reaper - 1/18/12 at 1:31pm
    
CPUMotherboardGraphicsRAM
i7 920 OC 4.0 GHz 1.35v HT on Asus P6T 1366 SLI Gigabyte GTX 970 OCZ 12GB DDR3 GOLD/Platinum mix 
Hard DriveHard DriveHard DriveHard Drive
Samsung Spinpoint F1 1TB Western digital 300GB Western digital Caviar Blue 1TB Samsung 840 EVO 250Gb 
Optical DriveCoolingOSMonitor
generic LG DVD WC'd , Supreme LT, NexXxoS Xtreme III 360, Phob... Windows 7 x64 Samsung 27" LED S27A550B 
MonitorMonitorKeyboardPower
ACER 23" x233H Dell U3415W Logitech G11 Chieftec 850W 
CaseMouseMouse PadAudio
Phanteks enthoo luxe Razer deathAdder respawn steelseries Qck Yamaha HTR-6130 AV Receiver 
AudioAudio
Yamaha NS-50B floor tower speakers miditech Audiolink II stereo sound card 
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Reply
    
CPUMotherboardGraphicsRAM
i7 920 OC 4.0 GHz 1.35v HT on Asus P6T 1366 SLI Gigabyte GTX 970 OCZ 12GB DDR3 GOLD/Platinum mix 
Hard DriveHard DriveHard DriveHard Drive
Samsung Spinpoint F1 1TB Western digital 300GB Western digital Caviar Blue 1TB Samsung 840 EVO 250Gb 
Optical DriveCoolingOSMonitor
generic LG DVD WC'd , Supreme LT, NexXxoS Xtreme III 360, Phob... Windows 7 x64 Samsung 27" LED S27A550B 
MonitorMonitorKeyboardPower
ACER 23" x233H Dell U3415W Logitech G11 Chieftec 850W 
CaseMouseMouse PadAudio
Phanteks enthoo luxe Razer deathAdder respawn steelseries Qck Yamaha HTR-6130 AV Receiver 
AudioAudio
Yamaha NS-50B floor tower speakers miditech Audiolink II stereo sound card 
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post #10 of 29
Thread Starter 
Update: So using 1 stick we have now tested all slot's and had no BSOD's. We have also tested the individual stick's in slot 1 and had no problems. All that now remains is to test different slot configurations. Perhaps the problem only occurs in dual channel mode? I guess we will see. Oh and the north-bridge temperature was broth up earlier. What would you consider to hot?

Update: So multi stick configuration seems to be a no go

Also a correction to the earlier info he does infact have 4x 2Gb ram sticks not 2x 4Gb as I earlier thought (makes more sense to as I don't know if they even make 4Gb ddr2 rolleyes.gif)
Edited by Bit_reaper - 1/18/12 at 1:59pm
    
CPUMotherboardGraphicsRAM
i7 920 OC 4.0 GHz 1.35v HT on Asus P6T 1366 SLI Gigabyte GTX 970 OCZ 12GB DDR3 GOLD/Platinum mix 
Hard DriveHard DriveHard DriveHard Drive
Samsung Spinpoint F1 1TB Western digital 300GB Western digital Caviar Blue 1TB Samsung 840 EVO 250Gb 
Optical DriveCoolingOSMonitor
generic LG DVD WC'd , Supreme LT, NexXxoS Xtreme III 360, Phob... Windows 7 x64 Samsung 27" LED S27A550B 
MonitorMonitorKeyboardPower
ACER 23" x233H Dell U3415W Logitech G11 Chieftec 850W 
CaseMouseMouse PadAudio
Phanteks enthoo luxe Razer deathAdder respawn steelseries Qck Yamaha HTR-6130 AV Receiver 
AudioAudio
Yamaha NS-50B floor tower speakers miditech Audiolink II stereo sound card 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i7 920 OC 4.0 GHz 1.35v HT on Asus P6T 1366 SLI Gigabyte GTX 970 OCZ 12GB DDR3 GOLD/Platinum mix 
Hard DriveHard DriveHard DriveHard Drive
Samsung Spinpoint F1 1TB Western digital 300GB Western digital Caviar Blue 1TB Samsung 840 EVO 250Gb 
Optical DriveCoolingOSMonitor
generic LG DVD WC'd , Supreme LT, NexXxoS Xtreme III 360, Phob... Windows 7 x64 Samsung 27" LED S27A550B 
MonitorMonitorKeyboardPower
ACER 23" x233H Dell U3415W Logitech G11 Chieftec 850W 
CaseMouseMouse PadAudio
Phanteks enthoo luxe Razer deathAdder respawn steelseries Qck Yamaha HTR-6130 AV Receiver 
AudioAudio
Yamaha NS-50B floor tower speakers miditech Audiolink II stereo sound card 
  hide details  
Reply
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