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ASRock Extreme4 Gen3 is frustrating me, help please

post #1 of 19
Thread Starter 
Just got in all my stuff to build my new computer and this motherboard is giving me a hell of a time. I have owned well over 20 motherboards in my time from MSI, Asus, and Gigabyte and have never had this issue.

Everything works hardware wise with the excpetion of my keyboard and mouse. First of all the motherboard absolutely does not recognize my Razer Mouse and keyboard. If I plug in a generic mouse and keyboard they work in the bios, but do not work outside of that so I can't log into windows. If I turn off the legacy USB option in the bios the keyboard will now work so I can log into windows but the mouse won't work.

I have tried 5 different sets of keyboards and mice and messed with all the options in the bios that I can think of and nothing works. The fact that I can't install a new motherboard and the bios will not recognize the mouse and keyboard is absolutely rediculous.

I have gone to ASRocks website and the few forums they offer plus I have read everything I can think of. This is so frustrating.

Any help would be greatly appreciated.
Like a Boss
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Like a Boss
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post #2 of 19
Have updated the bios? That usually solves the keyboard and mouse issues.
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Main system
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i7 2600k Gigabyte GA-Z77X-UP7  3 x Sapphire 7950 16 GB GSkill 
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Samsung 830 SSD 2x Samsung F1 Samsung TFC 480, 360, BI 140. EK 250 res. 355 with XSP... Win 7 + Vista 
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post #3 of 19
Thread Starter 
It has 1.10 which aacoriding to their website is the most current bios.
Like a Boss
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Hard DriveCoolingOSMonitor
Crucial SSD Corsair H100 Windows 10 QNIX 2560x1440 110hz 
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Like a Boss
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CPUMotherboardGraphicsRAM
i7-2600k 4.6ghz for 4 years ASRock Extreme4 Gen3 EVGA GTX 980ti FTW 1505mhz Gskill Ripjaw 
Hard DriveCoolingOSMonitor
Crucial SSD Corsair H100 Windows 10 QNIX 2560x1440 110hz 
KeyboardPowerCaseMouse
Razer Blackwidow Ultimate Mechanical Corsair HX 850 Thermaltake Core P3 Snow Edition Logitech G900 
Mouse PadAudio
PC Master Race Bose 3.1 
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post #4 of 19
Are you putting them on the blue colored USB 3.0 ports?If you are then download the driver here:
http://www.asrock.com/mb/download.asp?Model=Z68 Extreme4 Gen3

Choose your operating system and look for the one that says Etron USB 3.0 driver.I had the same issue where my generic keyboard and mouse would'nt work on the USB 3.0 ports,but after installing the drivers,it worked fine.Hope this helps you.
post #5 of 19
Thread Starter 
I am using the USB 2.0 because I havent installed the 3.0 drivers yet. Which is an issue in itself because the mouse never works.
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Crucial SSD Corsair H100 Windows 10 QNIX 2560x1440 110hz 
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Razer Blackwidow Ultimate Mechanical Corsair HX 850 Thermaltake Core P3 Snow Edition Logitech G900 
Mouse PadAudio
PC Master Race Bose 3.1 
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Like a Boss
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CPUMotherboardGraphicsRAM
i7-2600k 4.6ghz for 4 years ASRock Extreme4 Gen3 EVGA GTX 980ti FTW 1505mhz Gskill Ripjaw 
Hard DriveCoolingOSMonitor
Crucial SSD Corsair H100 Windows 10 QNIX 2560x1440 110hz 
KeyboardPowerCaseMouse
Razer Blackwidow Ultimate Mechanical Corsair HX 850 Thermaltake Core P3 Snow Edition Logitech G900 
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PC Master Race Bose 3.1 
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post #6 of 19
Thread Starter 
Still stuck, about to send it back =/
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Hard DriveCoolingOSMonitor
Crucial SSD Corsair H100 Windows 10 QNIX 2560x1440 110hz 
KeyboardPowerCaseMouse
Razer Blackwidow Ultimate Mechanical Corsair HX 850 Thermaltake Core P3 Snow Edition Logitech G900 
Mouse PadAudio
PC Master Race Bose 3.1 
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Like a Boss
(14 items)
 
  
CPUMotherboardGraphicsRAM
i7-2600k 4.6ghz for 4 years ASRock Extreme4 Gen3 EVGA GTX 980ti FTW 1505mhz Gskill Ripjaw 
Hard DriveCoolingOSMonitor
Crucial SSD Corsair H100 Windows 10 QNIX 2560x1440 110hz 
KeyboardPowerCaseMouse
Razer Blackwidow Ultimate Mechanical Corsair HX 850 Thermaltake Core P3 Snow Edition Logitech G900 
Mouse PadAudio
PC Master Race Bose 3.1 
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post #7 of 19
Quote:
Originally Posted by krisco65 View Post

Still stuck, about to send it back =/

Try using the 1.0 bios! I have heard in one or two cases that a razer mouse was giving issues.
My CM sniper
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My CM sniper
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CRUCIAL 64GB SSD 1-VR300 4X F3 1TB SAMSUNG 22X SATA DVD BURNER WINDOWZ 7 64BIT 23'' ACER P235H WS 
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post #8 of 19
the latest bios for that board is version 1.70....your running the very first version...update!

http://www.asrock.com/mb/download.asp?Model=Z68%20Extreme4&o=BIOS
easyfps
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easyfps
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post #9 of 19
Yes there was issues with razor mice with this board, cant remember which one.

The 1.1 bios only fixed mice movement in the bios (movement was inverted on both axis for some reason)

Don't hate the board just yet. Its awesome
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Yeyo
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post #10 of 19
my bad on bios...i didn't add the gen 3...sorry
easyfps
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easyfps
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Hard DriveHard DriveCoolingCooling
OCZ Vertex2 SSD WDC WD500 XSPC 750 RS360  Heatkiller GPU-X3 
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