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NZXT and Corsair Customer Service - Page 2

Poll Results: Who has great Customer Service? (multiple answers can be selected)

This is a multiple choice poll
  • 28% of voters (47)
    Corsair
  • 21% of voters (35)
    NZXT
  • 3% of voters (5)
    Coolermaster
  • 1% of voters (3)
    Sapphire
  • 1% of voters (2)
    XFX
  • 1% of voters (3)
    MSI
  • 1% of voters (3)
    Gigabyte
  • 0% of voters (1)
    Foxconn
  • 0% of voters (0)
    Soundblaster
  • 0% of voters (0)
    Samsung
  • 10% of voters (17)
    ASUS
  • 3% of voters (6)
    Mushkin
  • 0% of voters (1)
    Kingston
  • 2% of voters (4)
    Crucial
  • 0% of voters (1)
    Acer
  • 2% of voters (4)
    Antec
  • 3% of voters (5)
    AMD
  • 3% of voters (6)
    Intel
  • 1% of voters (2)
    Rosewill
  • 11% of voters (18)
    Logitech
163 Total Votes  
post #11 of 92
Thread Starter 
Quote:
Originally Posted by nickt1862 View Post


Quote:
Originally Posted by phillyd View Post

Quote:
Originally Posted by nickt1862 View Post

Quote:
Originally Posted by CorsairGeorge View Post

My USB flash voyager mini died, so I walked over to the RMA desk and asked for another one. I had to sign my name. Total time? 2 minutes. Corsair is amazing! biggrin.gifthumb.gif




LOL! You're too much! tongue.gifbiggrin.gifthumb.gif


My new AX750 PSU is awaiting use when I eventually build my Ivy Bridge computer, we'll see if I'll ever get a chance to test Corsair CS out - hopefully not of course. wink.gif


they are notoriously bad

 


What's notoriously bad?  Not the PSU as they're great!

edited lol.
wrong quote
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
  hide details  
Reply
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
  hide details  
Reply
post #12 of 92
Corsair has excellant customer service. My H100 came with a bad fan...

George got me in contact w/ someone else in CS (forgot his name) and I mailed him what was wrong, along w/ all my info and purchase info.

Messaged back saying there was no need for all the info, they trust me, and he gave me a $25 coupon for my bad fan, to buy a pack of 2!

They were quick, polite, and I honestly am a corsair fanboi now, everything possible that I can buy from them, I will!

thumb.gif
    
CPUMotherboardGraphicsRAM
Phenom II B45 @3.87 gigabyte 990fxa ud3 msi 6770 patriot division 2 
Hard DriveOptical DriveCoolingOS
Seagate 7200.12 1TB LG Blu-Ray player w/ Lightscribe Corsair H100 Windows 7 Ultimate x64 /MacOSX Lion 10.7.2 
MonitorKeyboardPowerCase
Hannspree 27'' 60hz 1080p Logitec $10 special Corsair HX750w Corsair 400r 
Mouse
Logitec g6 mouse 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
Phenom II B45 @3.87 gigabyte 990fxa ud3 msi 6770 patriot division 2 
Hard DriveOptical DriveCoolingOS
Seagate 7200.12 1TB LG Blu-Ray player w/ Lightscribe Corsair H100 Windows 7 Ultimate x64 /MacOSX Lion 10.7.2 
MonitorKeyboardPowerCase
Hannspree 27'' 60hz 1080p Logitec $10 special Corsair HX750w Corsair 400r 
Mouse
Logitec g6 mouse 
  hide details  
Reply
post #13 of 92
Thread Starter 
CS is important but Corsair needs to watch their QC!
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
  hide details  
Reply
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
  hide details  
Reply
post #14 of 92
Quote:
Originally Posted by phillyd View Post

CS is important but Corsair needs to watch their QC!

We have a very thorough QC group - but everyone misses a few things here and there.

I think the difference is what you do when you miss something - we've made a lot of changes on our products based on feedback and failure analysis. Everything from USB keys that cost $15 to SSDs that cost $500. Our goals is to try and make it as easy as possible to build a kick-ass gaming PC with outstanding performance parts, and if something goes bad, to get you up and running as quickly as we can.

And if you have a bad part and slip through the cracks on our web support, posting here helps a lot too. I get PMs every day asking for help with this or that or just asking questions.

And I'm not even a support guy. This is what I do for fun.
post #15 of 92
Thread Starter 
Quote:
Originally Posted by CorsairGeorge View Post

Quote:
Originally Posted by phillyd View Post

CS is important but Corsair needs to watch their QC!

We have a very thorough QC group - but everyone misses a few things here and there.

I think the difference is what you do when you miss something - we've made a lot of changes on our products based on feedback and failure analysis. Everything from USB keys that cost $15 to SSDs that cost $500. Our goals is to try and make it as easy as possible to build a kick-ass gaming PC with outstanding performance parts, and if something goes bad, to get you up and running as quickly as we can.

And if you have a bad part and slip through the cracks on our web support, posting here helps a lot too. I get PMs every day asking for help with this or that or just asking questions.

And I'm not even a support guy. This is what I do for fun.

sounds like fun to me!
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
  hide details  
Reply
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
  hide details  
Reply
post #16 of 92
Is there a contact here for corsair?
I have an RMA number and have no contact from corsiar for over a week now.
My H100 died, sent them a copy of a receipt and nothing.Someone seems to have dropped the ball.

All this time, over 2 weeks now my computer is torn apart not useable.
Been very happy with corsair products but I nned some help here to keep the faith.

Martin
post #17 of 92
Quote:
Originally Posted by mortimusmaximus View Post

Is there a contact here for corsair?
I have an RMA number and have no contact from corsiar for over a week now.
My H100 died, sent them a copy of a receipt and nothing.Someone seems to have dropped the ball.
All this time, over 2 weeks now my computer is torn apart not useable.
Been very happy with corsair products but I nned some help here to keep the faith.
Martin

Message CorsairGeorge
Desktop
(14 items)
 
  
CPUMotherboardGraphicsRAM
i5 2500k Gigabyte Z68XP-UD3P SAPPHIRE Radeon HD 6950 2GB (OC Edition) Corsair Vengenace 8GB (2x4GB) DDR3 1600 
Hard DriveCoolingOSMonitor
Western Digital Caviar Black 640GB Cooler Master Hyper 212+ Windows 7 64-bit LG W2353V-PF Black 23" 2ms(GTG) 
KeyboardPowerCaseMouse
Cooler Master QuickFire Pro (MX Brown) Rosewill HIVE-550W Cooler Master 690 Logitech MX518 
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Reply
Desktop
(14 items)
 
  
CPUMotherboardGraphicsRAM
i5 2500k Gigabyte Z68XP-UD3P SAPPHIRE Radeon HD 6950 2GB (OC Edition) Corsair Vengenace 8GB (2x4GB) DDR3 1600 
Hard DriveCoolingOSMonitor
Western Digital Caviar Black 640GB Cooler Master Hyper 212+ Windows 7 64-bit LG W2353V-PF Black 23" 2ms(GTG) 
KeyboardPowerCaseMouse
Cooler Master QuickFire Pro (MX Brown) Rosewill HIVE-550W Cooler Master 690 Logitech MX518 
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Reply
post #18 of 92
Just sent him a PM.

Fingers crossed for some help smile.gif
post #19 of 92
Corsair.
And oh look.. No votes for XFX what a shock.
Mishra
(12 items)
 
  
CPUMotherboardGraphicsRAM
i7 6700K ASUS Maximus Hero VIII ASUS GTX 1070 Strix  Corsair Vengeance 8GB 2x4GB 3000Mhz 
Hard DriveCoolingOSMonitor
Kingston HyperX Savage 240GB Corsair H100 Windows 7 Ultimate 2x Acer S230hldrbd 23' LED 
KeyboardPowerCaseMouse
KB Paradise V60 CoolerMaster Slient Pro 850w Phanteks Enthoo Pro M Acrylic Window Edition Steelseries Rival Fade 
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Mishra
(12 items)
 
  
CPUMotherboardGraphicsRAM
i7 6700K ASUS Maximus Hero VIII ASUS GTX 1070 Strix  Corsair Vengeance 8GB 2x4GB 3000Mhz 
Hard DriveCoolingOSMonitor
Kingston HyperX Savage 240GB Corsair H100 Windows 7 Ultimate 2x Acer S230hldrbd 23' LED 
KeyboardPowerCaseMouse
KB Paradise V60 CoolerMaster Slient Pro 850w Phanteks Enthoo Pro M Acrylic Window Edition Steelseries Rival Fade 
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post #20 of 92
Quote:
Originally Posted by MountainDewMadOScar View Post

Corsair.
And oh look.. No votes for XFX what a shock.

My RMA for my 9800gtx+ went flawlessly
Desktop
(14 items)
 
  
CPUMotherboardGraphicsRAM
i5 2500k Gigabyte Z68XP-UD3P SAPPHIRE Radeon HD 6950 2GB (OC Edition) Corsair Vengenace 8GB (2x4GB) DDR3 1600 
Hard DriveCoolingOSMonitor
Western Digital Caviar Black 640GB Cooler Master Hyper 212+ Windows 7 64-bit LG W2353V-PF Black 23" 2ms(GTG) 
KeyboardPowerCaseMouse
Cooler Master QuickFire Pro (MX Brown) Rosewill HIVE-550W Cooler Master 690 Logitech MX518 
  hide details  
Reply
Desktop
(14 items)
 
  
CPUMotherboardGraphicsRAM
i5 2500k Gigabyte Z68XP-UD3P SAPPHIRE Radeon HD 6950 2GB (OC Edition) Corsair Vengenace 8GB (2x4GB) DDR3 1600 
Hard DriveCoolingOSMonitor
Western Digital Caviar Black 640GB Cooler Master Hyper 212+ Windows 7 64-bit LG W2353V-PF Black 23" 2ms(GTG) 
KeyboardPowerCaseMouse
Cooler Master QuickFire Pro (MX Brown) Rosewill HIVE-550W Cooler Master 690 Logitech MX518 
  hide details  
Reply
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