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NZXT and Corsair Customer Service - Page 4

Poll Results: Who has great Customer Service? (multiple answers can be selected)

This is a multiple choice poll
  • 28% of voters (47)
    Corsair
  • 21% of voters (35)
    NZXT
  • 3% of voters (5)
    Coolermaster
  • 1% of voters (3)
    Sapphire
  • 1% of voters (2)
    XFX
  • 1% of voters (3)
    MSI
  • 1% of voters (3)
    Gigabyte
  • 0% of voters (1)
    Foxconn
  • 0% of voters (0)
    Soundblaster
  • 0% of voters (0)
    Samsung
  • 10% of voters (17)
    ASUS
  • 3% of voters (6)
    Mushkin
  • 0% of voters (1)
    Kingston
  • 2% of voters (4)
    Crucial
  • 0% of voters (1)
    Acer
  • 2% of voters (4)
    Antec
  • 3% of voters (5)
    AMD
  • 3% of voters (6)
    Intel
  • 1% of voters (2)
    Rosewill
  • 11% of voters (18)
    Logitech
163 Total Votes  
post #31 of 92
Thread Starter 
Quote:
Originally Posted by RedCloudFuneral View Post

Warning: Spoiler! (Click to show)
Nothing but bad from ASUS and Gigabyte here.

Gigabyte kept returning a DOA board I had of theirs saying that it was replaced when it was not, and ASUS...

I had a Maximus III board that I bought probably about 2 years ago. About 9 months after I got it my PSU died taking my hard drives with it. It took a month for XFX to replace it(rude customer service telling me that a 6870 wouldn't run on an 850W PSU and that it was my fault). After the incident the board wasn't the same, it took multiple tries to boot up and eventually gave out completly. ASUS took it back, refused to do the advanced RMA that ROG boards usually get, and took a month to replace it. I got my new board and it had bent pins on it. After some communication with ASUS they agreed to fix it for $130, I told them that I wouldn't accept that as it showed up on my door damaged and they agreed to take it back.
Month and a half later I get the same board back with the bent pins ripped out completly, the socket bracket that holds in the CPU bent, and even more pins squashed. After numerous complaints to ASUS over a 3 month period along with posts on their facebook(which were deleted) the CS agent who I had talked to before sent me an email. "Customers who do not pay for board repairs have it repaired by hand, good day".

After that I went to the BBB, and ASUS ignored the complaint(for 2 months then it expired) so it automatically lowered their rating. later on I got a robot response from them saying they'd accept the board back, get in contact with them, blah blah. The negative rating went away and they cut all communication with me again. Never buying ASUS again.


On the other hand, something positive. I bought a used Logitech mouse of the FS forums here, 3 years old way out of warranty and the feet fell off of it. I asked Logitech where I could find replacement feet and I was honest about the condition/age of the mouse and they send me a new one free of charge

eee,
I'll remember that.
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
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Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
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post #32 of 92
+1 for Corsair George.
I posted on her about an hour ago.
He must have really been rattling some chains because I just got a call from corsair
that it probably would not be approved and then I get an email that it will ship out tomorrow.
For future notice, corsair will not warranty a h100 unless you have the fans to ship back with it.
Seems strange but this is their policy.

It took way too long but that is some good service from Corsair George..thanks again.
Edited by mortimusmaximus - 1/24/12 at 6:07pm
post #33 of 92
I've only ever had to RMA a set of corsair dominator DDR2 memory. Process went rather smoothly, I especially liked the option on the RMA form that said something along the lines of "The memory has failed memtest and I know it is bad, I would simply like it replaced". I shipped the memory to the Corsair headquarters in the US as instructed, although they emailed me a week after saying there was a bug in their RMA system and that I should have sent it to Taiwan instead (Shipping for Australia). Nevertheless, received a well packaged replacement a week or 2 later as expected. I would happily deal with them again. I've also switched to EVGA graphics cards due to the reported CS but luckily haven't had to experience the need for it yet.
Main System
(18 items)
 
Server
(11 items)
 
 
CPUCPUMotherboardGraphics
Intel Xeon X5660 Intel Xeon X5660 Intel S5520UR Onboard 
RAMHard DriveHard DriveCooling
Samsung 24GB (6x4GB) DDR3 ECC REG 1333MHz 500GB Samsung 2.5" SATA 250GB Seagate 3.5" SATA Cooler Master Hyper 212 EVO + TX-3 
OSPowerCase
Windows Server 2012 x64 Dell OEM PSU 375W Antec 900 II (Modified) 
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Main System
(18 items)
 
Server
(11 items)
 
 
CPUCPUMotherboardGraphics
Intel Xeon X5660 Intel Xeon X5660 Intel S5520UR Onboard 
RAMHard DriveHard DriveCooling
Samsung 24GB (6x4GB) DDR3 ECC REG 1333MHz 500GB Samsung 2.5" SATA 250GB Seagate 3.5" SATA Cooler Master Hyper 212 EVO + TX-3 
OSPowerCase
Windows Server 2012 x64 Dell OEM PSU 375W Antec 900 II (Modified) 
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post #34 of 92
Logitech just replaced a mouse that itself was a replacement for a mouse that died last year when it was a year past its warranty. So they replaced one past its warranty, then replaced the replacement with yet another brand new one. They're like the Snap-On of computer peripherals.
    
CPUMotherboardGraphicsRAM
3570k@4.5ghz 1.21v Gigabyte Sniper M3 Sapphire 6950 Samsung 8g1866 
Hard DriveHard DriveHard DriveCooling
Samsung 830 Samsung F1 500 Crucial M4 64 (SRC) cpu:Noc NF-F12 / case:4x TY-141/gpu: 2x NB-Multi 
CoolingOSMonitorKeyboard
Venomous X, Accelero TT Win 7 64 Acer X213H Saitek Eclipse 
PowerCaseMouse
Superflower 650 plat Fractal Arc Midi G500 
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CPUMotherboardGraphicsRAM
3570k@4.5ghz 1.21v Gigabyte Sniper M3 Sapphire 6950 Samsung 8g1866 
Hard DriveHard DriveHard DriveCooling
Samsung 830 Samsung F1 500 Crucial M4 64 (SRC) cpu:Noc NF-F12 / case:4x TY-141/gpu: 2x NB-Multi 
CoolingOSMonitorKeyboard
Venomous X, Accelero TT Win 7 64 Acer X213H Saitek Eclipse 
PowerCaseMouse
Superflower 650 plat Fractal Arc Midi G500 
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post #35 of 92
I had one of my Asus 5850's go bad they sent me one quickly with no problem.thumb.gif My new Phantom didn't have all the standoff's I emailed them on the 10th. I emailed again last night asking where they were. Only to be asked for a copy of my invoice again.mad.gif Thats my only 2 rma experiences. Very unimpresses with NZXT.
My System
(14 items)
 
  
CPUMotherboardGraphicsRAM
I5 2500k ASRock P67 Extreme 4 2x ASUS EAH5850 CrossFire Patriot Viper Extreme Div.2 1600 (2x2 Gb) 
Hard DriveCoolingOSPower
OCZ 60g SSD, Caviar Black 640GB SATA 6.0 Gb XSPC Rasa RS240 Windows 7 64 bit Corsair HX620 
CaseMouse
HAF922 G500 
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My System
(14 items)
 
  
CPUMotherboardGraphicsRAM
I5 2500k ASRock P67 Extreme 4 2x ASUS EAH5850 CrossFire Patriot Viper Extreme Div.2 1600 (2x2 Gb) 
Hard DriveCoolingOSPower
OCZ 60g SSD, Caviar Black 640GB SATA 6.0 Gb XSPC Rasa RS240 Windows 7 64 bit Corsair HX620 
CaseMouse
HAF922 G500 
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post #36 of 92
Thread Starter 
Quote:
Originally Posted by RonB94GT View Post

I had one of my Asus 5850's go bad they sent me one quickly with no problem.thumb.gif My new Phantom didn't have all the standoff's I emailed them on the 10th. I emailed again last night asking where they were. Only to be asked for a copy of my invoice again.mad.gif Thats my only 2 rma experiences. Very unimpresses with NZXT.

call the headquarters first, always works best imo.
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
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Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
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post #37 of 92
Quote:
Originally Posted by phillyd View Post

call the headquarters first, always works best imo.

Called them today. But come on how much are a couple of standoff's? Shouldn't have to wait 14+ days and atleast contacting them 3 times for a little cheap item.
My System
(14 items)
 
  
CPUMotherboardGraphicsRAM
I5 2500k ASRock P67 Extreme 4 2x ASUS EAH5850 CrossFire Patriot Viper Extreme Div.2 1600 (2x2 Gb) 
Hard DriveCoolingOSPower
OCZ 60g SSD, Caviar Black 640GB SATA 6.0 Gb XSPC Rasa RS240 Windows 7 64 bit Corsair HX620 
CaseMouse
HAF922 G500 
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My System
(14 items)
 
  
CPUMotherboardGraphicsRAM
I5 2500k ASRock P67 Extreme 4 2x ASUS EAH5850 CrossFire Patriot Viper Extreme Div.2 1600 (2x2 Gb) 
Hard DriveCoolingOSPower
OCZ 60g SSD, Caviar Black 640GB SATA 6.0 Gb XSPC Rasa RS240 Windows 7 64 bit Corsair HX620 
CaseMouse
HAF922 G500 
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post #38 of 92
Thread Starter 
Quote:
Originally Posted by RonB94GT View Post

Quote:
Originally Posted by phillyd View Post

call the headquarters first, always works best imo.

Called them today. But come on how much are a couple of standoff's? Shouldn't have to wait 14+ days and atleast contacting them 3 times for a little cheap item.

I agree, they should have been in the box.
btw is it a phantom full-tower or mid? and which color?
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
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Reply
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
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post #39 of 92
EVGA did not make the list? Pretty sure that would get plenty of votes rolleyes.gif
SkyFire
(14 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7-2600K EVGA Z68 FTW 3-Way SLI EVGA GTX580's Corsair 16 GB Vengeance Low Profile 1600mhz 
Hard DriveHard DriveHard DriveOptical Drive
3x Seagate 1TB Samsung EVO 250GB 500gb WD SATA 3 some random blu-ray burner 
OSMonitorKeyboardPower
Windows 7x64 3x ASUS 23.4 3D Monitors Razor BlackWidow Ultimate AX1200 
MouseMouse Pad
Razor DeathAdder EVGA 
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SkyFire
(14 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7-2600K EVGA Z68 FTW 3-Way SLI EVGA GTX580's Corsair 16 GB Vengeance Low Profile 1600mhz 
Hard DriveHard DriveHard DriveOptical Drive
3x Seagate 1TB Samsung EVO 250GB 500gb WD SATA 3 some random blu-ray burner 
OSMonitorKeyboardPower
Windows 7x64 3x ASUS 23.4 3D Monitors Razor BlackWidow Ultimate AX1200 
MouseMouse Pad
Razor DeathAdder EVGA 
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post #40 of 92
Thread Starter 
Quote:
Originally Posted by Skysec View Post

EVGA did not make the list? Pretty sure that would get plenty of votes rolleyes.gif

theres only 20 spots on the vote!
and hundreds of companies. i honestly picked big companies and companies that i have dealt with.
there are a lot.
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
  hide details  
Reply
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
  hide details  
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