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NZXT and Corsair Customer Service - Page 6

Poll Results: Who has great Customer Service? (multiple answers can be selected)

This is a multiple choice poll
  • 28% of voters (47)
    Corsair
  • 21% of voters (35)
    NZXT
  • 3% of voters (5)
    Coolermaster
  • 1% of voters (3)
    Sapphire
  • 1% of voters (2)
    XFX
  • 1% of voters (3)
    MSI
  • 1% of voters (3)
    Gigabyte
  • 0% of voters (1)
    Foxconn
  • 0% of voters (0)
    Soundblaster
  • 0% of voters (0)
    Samsung
  • 10% of voters (17)
    ASUS
  • 3% of voters (6)
    Mushkin
  • 0% of voters (1)
    Kingston
  • 2% of voters (4)
    Crucial
  • 0% of voters (1)
    Acer
  • 2% of voters (4)
    Antec
  • 3% of voters (5)
    AMD
  • 3% of voters (6)
    Intel
  • 1% of voters (2)
    Rosewill
  • 11% of voters (18)
    Logitech
163 Total Votes  
post #51 of 92
Quote:
Originally Posted by iCrap View Post

Quote:
Originally Posted by SniperTeamTango View Post

Man idk what the flying frick everyone on here's problem is with razer. Had all my gear with them a year and a half and not a single issue. I dealt with their support team for the Synapse beta, no issues other than short and to the point emails, and over all pretty decent prices if (like me) you scope sales at the local comp store.
Also as someone who used to do basically customer service, yelling at people and being angry does NOT help matters, I'd have sat on your RMA for a month if you sent me such sarcastic comments. The company could easily just say you broke the mouse yourself eh? Now meanwhile, yes, you are totally right, the damage your mouse came in was just unacceptable.
Logitech, no doubt one of the best for CS, but you just don't beat corsair, thats like walking into Mordor, it doesn't happen.

If your referring to me, i wasn't rude or yelling at them. After i got the mouse i called, the guy said he would take care of it. Didn't do anything. Called again, they asked me the SAME information as the other guy asked me and i asked them if they could just pull it up from last time, and they told me nothing was saved. soo... i spent an hour on the phone with some idiot who didn't even do anything at all? I just don't get it.

I dont get it either, you I can understand your anger, but Idk why everyone else seems to share your view. (I read the thread in yer sig).

Art Lebedev Studios, theres a keyboard company no one wants an RMA messup with.
L.E.G.I.O.N.
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CPUMotherboardGraphicsGraphics
AMD FX 8350 Asus Sabretooth 990FX AMD Radeon 7950 Windforce AMD Radeon 7950 Windforce 
RAMHard DriveHard DriveOptical Drive
4x 4gb Corsair Veangance DDR3 2x Seagate 1tb 2x M4 Crucial 64gb Raid 0 on 6gbs 2x LG Supermulti 
CoolingCoolingCoolingCooling
Corsair H100 Liquid Cooling 6x Enermax 120mm Blue LED 4x BitFenix Spectre Pros 120mm Blue LED (courte... 2x Antec Tricools 120mm Blue LED 
CoolingCoolingCoolingOS
2x Scythe Slipstream Slim 120mm 6x ACE High Performance 40mm Blue LED (Emergency Overheat System) 2x stock Corsair H1... Windows 7 64 Bit 
MonitorKeyboardPowerCase
3x 19" 1x17" (Games at 4010x1024) Razer Blackwidow Ultimate Corsair Enthusiast 750w TX Lanboy Air Blue (Maxed Fans) 
MouseMouse PadOtherOther
Razer Naga Razer Vespula 6 CCFLs from ELWirePros.com 60ft EL Wire from ELWirePros.com 
OtherOtherOtherOther
Custom LED Feet from PerformancePCs.com LED Toggle Switches from PerformancePCs.com Custom Built "Rig-nition" courtesy of Digkey 3d Printed Sideplates courtesy of Governor Simcoe 
Other
BitFenix Recon 
CPUMotherboardGraphicsGraphics
965 BE Asus M4N98TD Evo 9500GT 9500GT 
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5x IO Gear USB-VGA Kingston HyperX WD Blue 500GB Corsair Air Series Quiet Edition 
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Windows XP (up to) 9x LCD Projectors Generic ToPower 500 
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Corsair C70 Green Generic Table Creative Sound Blaster Recon Fatality Professional 
OtherOther
APC 40 APC 20 
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I7 3770k Gigabyte Z77MITX MSI 7990 Malta "Lightning" Corsair Vengeance 
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WD Green 4x Spectre Pro 120mm Black H100I Windows 7 Ultimate 
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L.E.G.I.O.N.
(29 items)
 
S.A.M.P.S.O.N.
(18 items)
 
M.I.C.H.E.L.L.E.
(15 items)
 
CPUMotherboardGraphicsGraphics
AMD FX 8350 Asus Sabretooth 990FX AMD Radeon 7950 Windforce AMD Radeon 7950 Windforce 
RAMHard DriveHard DriveOptical Drive
4x 4gb Corsair Veangance DDR3 2x Seagate 1tb 2x M4 Crucial 64gb Raid 0 on 6gbs 2x LG Supermulti 
CoolingCoolingCoolingCooling
Corsair H100 Liquid Cooling 6x Enermax 120mm Blue LED 4x BitFenix Spectre Pros 120mm Blue LED (courte... 2x Antec Tricools 120mm Blue LED 
CoolingCoolingCoolingOS
2x Scythe Slipstream Slim 120mm 6x ACE High Performance 40mm Blue LED (Emergency Overheat System) 2x stock Corsair H1... Windows 7 64 Bit 
MonitorKeyboardPowerCase
3x 19" 1x17" (Games at 4010x1024) Razer Blackwidow Ultimate Corsair Enthusiast 750w TX Lanboy Air Blue (Maxed Fans) 
MouseMouse PadOtherOther
Razer Naga Razer Vespula 6 CCFLs from ELWirePros.com 60ft EL Wire from ELWirePros.com 
OtherOtherOtherOther
Custom LED Feet from PerformancePCs.com LED Toggle Switches from PerformancePCs.com Custom Built "Rig-nition" courtesy of Digkey 3d Printed Sideplates courtesy of Governor Simcoe 
Other
BitFenix Recon 
CPUMotherboardGraphicsGraphics
965 BE Asus M4N98TD Evo 9500GT 9500GT 
GraphicsRAMHard DriveCooling
5x IO Gear USB-VGA Kingston HyperX WD Blue 500GB Corsair Air Series Quiet Edition 
OSMonitorKeyboardPower
Windows XP (up to) 9x LCD Projectors Generic ToPower 500 
CaseMouseMouse PadAudio
Corsair C70 Green Generic Table Creative Sound Blaster Recon Fatality Professional 
OtherOther
APC 40 APC 20 
CPUMotherboardGraphicsRAM
I7 3770k Gigabyte Z77MITX MSI 7990 Malta "Lightning" Corsair Vengeance 
Hard DriveCoolingCoolingOS
WD Green 4x Spectre Pro 120mm Black H100I Windows 7 Ultimate 
MonitorKeyboardPowerCase
HP 22bw IPS Logitech G510 Corsair CX750 BitFenix Prodigy 
MouseMouse PadAudio
Logitech G700 Ikea Cutting Board Varied 
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post #52 of 92
I've worked on a few tech help desks and also managed a helpdesk for a couple years. There is a tremendous amount of work that goes into the operation of a desk whether it's customer service or tech support. Sometimes the strains of meeting the required stats get in the way of the reason the desk exists - the customer.

The companies who serve and value their customers in a timely and friendly manner are the ones that "get it". The companies who hire consultants (IBM is the devil), force the use of scripts, and get hung up on stats do not.

Hats off to any company that cares and shows it.
Mongo
(22 items)
 
Lenovo T510
(0 items)
 
CPUMotherboardGraphicsRAM
Phenom II X4 955e MSI 790FX-GD70 PowerColor PCS+ AX5850 G.SKILL Ripjaws Series 
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OCZ Agility 2 120G Seagate Barracuda 7200.10 500 GB Asus DRW-24B1ST Corsair Hydro H70 
CoolingCoolingOSMonitor
Thermaltake 120mm Case Fan Corsair 140mm Case Fan MS Windows 7 Pro 4-bit Acer AL2416W 
KeyboardPowerCaseMouse
Ducky DK1008-BELLB - OCN edition hec XP1080 800W  Corsair Obsidian 700D Logitech MX518 
Mouse PadAudioAudioAudio
fUnc SU-BK-BK Surface On-board Realtek HD PLANTRONICS Audio 90 Logitech Z-640 5.1 Speakers 
OtherOther
Rosewill 40-in-1 3.5" Internal Card Reader Canon iP2600 Printer 
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Mongo
(22 items)
 
Lenovo T510
(0 items)
 
CPUMotherboardGraphicsRAM
Phenom II X4 955e MSI 790FX-GD70 PowerColor PCS+ AX5850 G.SKILL Ripjaws Series 
Hard DriveHard DriveOptical DriveCooling
OCZ Agility 2 120G Seagate Barracuda 7200.10 500 GB Asus DRW-24B1ST Corsair Hydro H70 
CoolingCoolingOSMonitor
Thermaltake 120mm Case Fan Corsair 140mm Case Fan MS Windows 7 Pro 4-bit Acer AL2416W 
KeyboardPowerCaseMouse
Ducky DK1008-BELLB - OCN edition hec XP1080 800W  Corsair Obsidian 700D Logitech MX518 
Mouse PadAudioAudioAudio
fUnc SU-BK-BK Surface On-board Realtek HD PLANTRONICS Audio 90 Logitech Z-640 5.1 Speakers 
OtherOther
Rosewill 40-in-1 3.5" Internal Card Reader Canon iP2600 Printer 
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post #53 of 92
Quote:
Originally Posted by RonB94GT View Post

Called them today. But come on how much are a couple of standoff's? Shouldn't have to wait 14+ days and atleast contacting them 3 times for a little cheap item.
RonB94GT, if you send me a PM/email with your shipping info I will get you out standoffs today with expedited shipping. I'm sorry for the 2 week wait.

Quote:
Originally Posted by XNine View Post

Corsair doesn't reply to forum PM's,
NZXT gives you the run-around when you use their site for support. "Please provide a receipt" they say, every single time. I obviously have one of your products, and who the hell keeps receipts for every little thing they buy? I want a small replacement part, not the whole godamn thing. I eventually got what I wanted after two weeks of back-and-forth.

XNine, I know our web support isn't the greatest right now. I am actually working an entirely new support system specifically to handle problems quickly with minimal back and forth. Please accept my apologizes.
Platform 4
(12 items)
 
  
CPUMotherboardGraphicsGraphics
Intel 5930K EVGA X99 Classified EVGA GTX 980 EVGA GTX 980 
RAMHard DriveHard DriveCooling
Adata 16gb DDR4 intel 750 400gb Samsung 840 Evo 1tb NZXT Kraken X61 
KeyboardPowerCaseMouse
Corsair K95 RGB Corsair AX760i NZXT S340 Black and Red Logitech G502 
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Platform 4
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CPUMotherboardGraphicsGraphics
Intel 5930K EVGA X99 Classified EVGA GTX 980 EVGA GTX 980 
RAMHard DriveHard DriveCooling
Adata 16gb DDR4 intel 750 400gb Samsung 840 Evo 1tb NZXT Kraken X61 
KeyboardPowerCaseMouse
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post #54 of 92
ugg, thanks a lot for reminding me of Razer icrap.
I used to have a Razer Goliathus mousepad. It practicly fell apart within 2 months, so I got in contact with them. A lot of other people were having the same problem so I figured they would replace it, they did not. They said that it was my fault. Of course not much later they released a revision 2 of the Golitathus. To make it worse I replaced my mousepad with the megasoma, another pad known for serious QC issues. It lasted 3 months I think, by then it was no longer for sale on any of the stores online and I bought it on release.
Yellow Green
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Seagate 1TB Patriot Blast 240GB Akasa Venom Win 10 64-bit 
MonitorKeyboardPowerCase
Acer Z301C Ducky Year of the Tiger(Cherry Blues) XFX 850W Black Edition Lancool K-63 
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Coolermaster Xornet Mionix ULTRA-FI DAC41/Beyerdynamic T70 Akasa Fans x 2 
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Yellow Green
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Seagate 1TB Patriot Blast 240GB Akasa Venom Win 10 64-bit 
MonitorKeyboardPowerCase
Acer Z301C Ducky Year of the Tiger(Cherry Blues) XFX 850W Black Edition Lancool K-63 
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post #55 of 92
White full tower. I understand things happen I wasn't mad abiout that problem it should have been taken care of the first time I contacted them.
My System
(14 items)
 
  
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I5 2500k ASRock P67 Extreme 4 2x ASUS EAH5850 CrossFire Patriot Viper Extreme Div.2 1600 (2x2 Gb) 
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OCZ 60g SSD, Caviar Black 640GB SATA 6.0 Gb XSPC Rasa RS240 Windows 7 64 bit Corsair HX620 
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HAF922 G500 
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My System
(14 items)
 
  
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I5 2500k ASRock P67 Extreme 4 2x ASUS EAH5850 CrossFire Patriot Viper Extreme Div.2 1600 (2x2 Gb) 
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OCZ 60g SSD, Caviar Black 640GB SATA 6.0 Gb XSPC Rasa RS240 Windows 7 64 bit Corsair HX620 
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HAF922 G500 
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post #56 of 92
Thread Starter 
Quote:
Originally Posted by Retell View Post

Quote:
Originally Posted by RonB94GT View Post

Called them today. But come on how much are a couple of standoff's? Shouldn't have to wait 14+ days and atleast contacting them 3 times for a little cheap item.
RonB94GT, if you send me a PM/email with your shipping info I will get you out standoffs today with expedited shipping. I'm sorry for the 2 week wait.

Quote:
Originally Posted by XNine View Post

Corsair doesn't reply to forum PM's,
NZXT gives you the run-around when you use their site for support. "Please provide a receipt" they say, every single time. I obviously have one of your products, and who the hell keeps receipts for every little thing they buy? I want a small replacement part, not the whole godamn thing. I eventually got what I wanted after two weeks of back-and-forth.

XNine, I know our web support isn't the greatest right now. I am actually working an entirely new support system specifically to handle problems quickly with minimal back and forth. Please accept my apologizes.

can you get me a case sticker?
Ive been troubled finding case badges from nzxt
everyone is sending me elsewhere to ask.
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
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Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
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(See audio in signature) [Ikea] Tornliden Desk 
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post #57 of 92
Are you asking for help finding a case sticker?
post #58 of 92
Thread Starter 
Quote:
Originally Posted by mortimusmaximus View Post

Are you asking for help finding a case sticker?

why yes, thats what the post says.
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
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Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
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post #59 of 92
Platform 4
(12 items)
 
  
CPUMotherboardGraphicsGraphics
Intel 5930K EVGA X99 Classified EVGA GTX 980 EVGA GTX 980 
RAMHard DriveHard DriveCooling
Adata 16gb DDR4 intel 750 400gb Samsung 840 Evo 1tb NZXT Kraken X61 
KeyboardPowerCaseMouse
Corsair K95 RGB Corsair AX760i NZXT S340 Black and Red Logitech G502 
  hide details  
Reply
Platform 4
(12 items)
 
  
CPUMotherboardGraphicsGraphics
Intel 5930K EVGA X99 Classified EVGA GTX 980 EVGA GTX 980 
RAMHard DriveHard DriveCooling
Adata 16gb DDR4 intel 750 400gb Samsung 840 Evo 1tb NZXT Kraken X61 
KeyboardPowerCaseMouse
Corsair K95 RGB Corsair AX760i NZXT S340 Black and Red Logitech G502 
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post #60 of 92
Thread Starter 
Quote:
Originally Posted by Retell View Post

Like one of these:
http://www.nzxt.com/new/images/_upload/product_gallery/right.jpg

hoping for something a little nicer, but if that is what they have, then yes.
btw...
this thread
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
  hide details  
Reply
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
  hide details  
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