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NZXT and Corsair Customer Service - Page 8

Poll Results: Who has great Customer Service? (multiple answers can be selected)

This is a multiple choice poll
  • 28% of voters (47)
    Corsair
  • 21% of voters (35)
    NZXT
  • 3% of voters (5)
    Coolermaster
  • 1% of voters (3)
    Sapphire
  • 1% of voters (2)
    XFX
  • 1% of voters (3)
    MSI
  • 1% of voters (3)
    Gigabyte
  • 0% of voters (1)
    Foxconn
  • 0% of voters (0)
    Soundblaster
  • 0% of voters (0)
    Samsung
  • 10% of voters (17)
    ASUS
  • 3% of voters (6)
    Mushkin
  • 0% of voters (1)
    Kingston
  • 2% of voters (4)
    Crucial
  • 0% of voters (1)
    Acer
  • 2% of voters (4)
    Antec
  • 3% of voters (5)
    AMD
  • 3% of voters (6)
    Intel
  • 1% of voters (2)
    Rosewill
  • 11% of voters (18)
    Logitech
163 Total Votes  
post #71 of 92
Quote:
Originally Posted by phillyd View Post

well a cheap sticker is what im going for.
thats a built-in logo.

It is actually a steel sticker measuring less than 1MM, it is literally the last product we had to have a sticker/badge. Let me know if you'd like one and I'll get it right out. thumb.gif
Platform 4
(12 items)
 
  
CPUMotherboardGraphicsGraphics
Intel 5930K EVGA X99 Classified EVGA GTX 980 EVGA GTX 980 
RAMHard DriveHard DriveCooling
Adata 16gb DDR4 intel 750 400gb Samsung 840 Evo 1tb NZXT Kraken X61 
KeyboardPowerCaseMouse
Corsair K95 RGB Corsair AX760i NZXT S340 Black and Red Logitech G502 
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Platform 4
(12 items)
 
  
CPUMotherboardGraphicsGraphics
Intel 5930K EVGA X99 Classified EVGA GTX 980 EVGA GTX 980 
RAMHard DriveHard DriveCooling
Adata 16gb DDR4 intel 750 400gb Samsung 840 Evo 1tb NZXT Kraken X61 
KeyboardPowerCaseMouse
Corsair K95 RGB Corsair AX760i NZXT S340 Black and Red Logitech G502 
  hide details  
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post #72 of 92
Thread Starter 
Quote:
Originally Posted by Retell View Post

Quote:
Originally Posted by phillyd View Post

well a cheap sticker is what im going for.
thats a built-in logo.

It is actually a steel sticker measuring less than 1MM, it is literally the last product we had to have a sticker/badge. Let me know if you'd like one and I'll get it right out. thumb.gif

I would love one!!
pm'd

also i am trying to get a phantom 410 owner club thread going,
a hardware rep would be nice
here
Edited by phillyd - 1/26/12 at 12:58pm
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
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Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
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post #73 of 92
Quote:
Originally Posted by Retell View Post

RonB94GT, if you send me a PM/email with your shipping info I will get you out standoffs today with expedited shipping. I'm sorry for the 2 week wait.
XNine, I know our web support isn't the greatest right now. I am actually working an entirely new support system specifically to handle problems quickly with minimal back and forth. Please accept my apologizes.

This is excellent news. I think NZXT is on the right track, then! thumb.gif
post #74 of 92
hello i have ordered a nzxt phantom full case and i wonder where i can find a dust filter for the front side :
http://www.cowcotland.com/images/test/nzxt/phantom/phantom-001.jpg

Is that a dust filter? or just grill?
http://www.techpowerup.com/reviews/NZXT/Phantom_Hale90/images/caseside2.jpg


THanks
Dartu Rig
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7 2600k Asrock Z77 Extreme4-M ASUS Strix GTX970 2x4 GB Ripjaws X 10666 
RAMHard DriveCoolingOS
2x4 GB Ripjaws X 10666 Sandisk SSD Extreme 480  Noctua NH-D14 Microsoft Windows 7  
MonitorKeyboardPowerCase
AOC E2752VQ Microsoft Sidewinder X4 Thermaltake Smart M650 Cooler Master Silencio 652S 
MouseMouse PadAudio
Revoltec Fight Mouse Pro Nova Explorer Mouse Pad Logitech X-530 5.1 
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Dartu Rig
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7 2600k Asrock Z77 Extreme4-M ASUS Strix GTX970 2x4 GB Ripjaws X 10666 
RAMHard DriveCoolingOS
2x4 GB Ripjaws X 10666 Sandisk SSD Extreme 480  Noctua NH-D14 Microsoft Windows 7  
MonitorKeyboardPowerCase
AOC E2752VQ Microsoft Sidewinder X4 Thermaltake Smart M650 Cooler Master Silencio 652S 
MouseMouse PadAudio
Revoltec Fight Mouse Pro Nova Explorer Mouse Pad Logitech X-530 5.1 
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post #75 of 92
Thread Starter 
Quote:
Originally Posted by dartuil View Post

hello i have ordered a nzxt phantom full case and i wonder where i can find a dust filter for the front side :

Is that a dust filter? or just grill?

THanks

that looks like a mod to me.
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
  hide details  
Reply
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
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Reply
post #76 of 92
Just check here.

http://www.newegg.ca/Product/ProductList.aspx?Submit=ENE&DEPA=0&Order=BESTMATCH&N=100006520&isNodeId=1&Description=dust+filters&x=17&y=12

Mount the fliter to the fan inside your case, make it esier to clean and looks nicer.
post #77 of 92
Quote:
Originally Posted by mortimusmaximus View Post

I got a lot of grief from corsair about not keeping the fans they send with h100.
They will not take a h100 back for warranty unless you can ship it back with the fans.
Who knows why they would want the old fans back?It took 2 weeks and CorsairGeorge to
finally get my rma pushed thru.

Honestly I wouldn't expect them to to take a partial product in for RMA. This is a very common requirement for most companies. They want the fans back because they will be shipping you back a H100 with fans on it (they have a stock of H-100's that they ship out for RMA and it is not feasible to send them out in more than one configuration). Next time, keep anything you remove from a piece of computer hardware and set it aside just in case. Hell, I keep the boxes for my equipment just in case. On another note, make sure you keep your receipts, some places will not RMA without the proof of purchase and it will almost always make your support incident go more smoothly if you have all the paperwork.
post #78 of 92
NZXT has been ignoring my emails, they haven't replied to the last 5 or so /=
Edited by Reaper2794 - 1/31/12 at 6:08pm
ReaperX
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5-2500K ASRock Z68 Extreme3 Gen3 Sapphire 100312-1GDP Radeon HD 6950 1GB Corsair Vengeance 8GB DDR3 @ 1600 MHz 
Hard DriveOptical DriveCoolingOS
Samsung Spinpoint F3 HD103SJ 1TB @ 7200 RPM ASUS DRW-24B1ST 24X Corsair H60 Windows 7 Ultimate SP1 64-bit 
MonitorKeyboardPowerCase
Samsung Syncmaster BX2450 24" 1080p LED-LCD Razer Lycosa XFX PRO850W XXX Edition 850W Semi-Modular NZXT Phantom (White) 
MouseMouse PadAudioAudio
Razer Deathadder 3500 DPI (Right-handed) Razer Goliathus Extended - Control Edition Realworld Sicuro RW-360XL 2.1 Surround Sound (B... Creative Sound Blaster X-Fi Titanium Fatal1ty P... 
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ReaperX
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5-2500K ASRock Z68 Extreme3 Gen3 Sapphire 100312-1GDP Radeon HD 6950 1GB Corsair Vengeance 8GB DDR3 @ 1600 MHz 
Hard DriveOptical DriveCoolingOS
Samsung Spinpoint F3 HD103SJ 1TB @ 7200 RPM ASUS DRW-24B1ST 24X Corsair H60 Windows 7 Ultimate SP1 64-bit 
MonitorKeyboardPowerCase
Samsung Syncmaster BX2450 24" 1080p LED-LCD Razer Lycosa XFX PRO850W XXX Edition 850W Semi-Modular NZXT Phantom (White) 
MouseMouse PadAudioAudio
Razer Deathadder 3500 DPI (Right-handed) Razer Goliathus Extended - Control Edition Realworld Sicuro RW-360XL 2.1 Surround Sound (B... Creative Sound Blaster X-Fi Titanium Fatal1ty P... 
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post #79 of 92
Thread Starter 
Quote:
Originally Posted by Reaper2794 View Post

NZXT has been ignoring my emails, they haven't replied to the last 5 or so /=

they never sent me confirmation on a part they supposedly shipped. and its been over a week.
lucky the rep here set me up. ask Retell
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
  hide details  
Reply
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
  hide details  
Reply
post #80 of 92
Quote:
Originally Posted by phillyd View Post

they never sent me confirmation on a part they supposedly shipped. and its been over a week.
lucky the rep here set me up. ask Retell

Yeah they shipped my side panel over a month late, along with my 200mm fan /= I had to call like 4-5 times for each /=

I sent Retell a msg earlier today
ReaperX
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5-2500K ASRock Z68 Extreme3 Gen3 Sapphire 100312-1GDP Radeon HD 6950 1GB Corsair Vengeance 8GB DDR3 @ 1600 MHz 
Hard DriveOptical DriveCoolingOS
Samsung Spinpoint F3 HD103SJ 1TB @ 7200 RPM ASUS DRW-24B1ST 24X Corsair H60 Windows 7 Ultimate SP1 64-bit 
MonitorKeyboardPowerCase
Samsung Syncmaster BX2450 24" 1080p LED-LCD Razer Lycosa XFX PRO850W XXX Edition 850W Semi-Modular NZXT Phantom (White) 
MouseMouse PadAudioAudio
Razer Deathadder 3500 DPI (Right-handed) Razer Goliathus Extended - Control Edition Realworld Sicuro RW-360XL 2.1 Surround Sound (B... Creative Sound Blaster X-Fi Titanium Fatal1ty P... 
  hide details  
Reply
ReaperX
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5-2500K ASRock Z68 Extreme3 Gen3 Sapphire 100312-1GDP Radeon HD 6950 1GB Corsair Vengeance 8GB DDR3 @ 1600 MHz 
Hard DriveOptical DriveCoolingOS
Samsung Spinpoint F3 HD103SJ 1TB @ 7200 RPM ASUS DRW-24B1ST 24X Corsair H60 Windows 7 Ultimate SP1 64-bit 
MonitorKeyboardPowerCase
Samsung Syncmaster BX2450 24" 1080p LED-LCD Razer Lycosa XFX PRO850W XXX Edition 850W Semi-Modular NZXT Phantom (White) 
MouseMouse PadAudioAudio
Razer Deathadder 3500 DPI (Right-handed) Razer Goliathus Extended - Control Edition Realworld Sicuro RW-360XL 2.1 Surround Sound (B... Creative Sound Blaster X-Fi Titanium Fatal1ty P... 
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