Overclock.net › Forums › Case Mods & Cases › Computer Cases › NZXT and Corsair Customer Service
New Posts  All Forums:Forum Nav:

NZXT and Corsair Customer Service - Page 9

Poll Results: Who has great Customer Service? (multiple answers can be selected)

This is a multiple choice poll
  • 28% of voters (47)
    Corsair
  • 21% of voters (35)
    NZXT
  • 3% of voters (5)
    Coolermaster
  • 1% of voters (3)
    Sapphire
  • 1% of voters (2)
    XFX
  • 1% of voters (3)
    MSI
  • 1% of voters (3)
    Gigabyte
  • 0% of voters (1)
    Foxconn
  • 0% of voters (0)
    Soundblaster
  • 0% of voters (0)
    Samsung
  • 10% of voters (17)
    ASUS
  • 3% of voters (6)
    Mushkin
  • 0% of voters (1)
    Kingston
  • 2% of voters (4)
    Crucial
  • 0% of voters (1)
    Acer
  • 2% of voters (4)
    Antec
  • 3% of voters (5)
    AMD
  • 3% of voters (6)
    Intel
  • 1% of voters (2)
    Rosewill
  • 11% of voters (18)
    Logitech
163 Total Votes  
post #81 of 92
Thread Starter 
Quote:
Originally Posted by Reaper2794 View Post

Quote:
Originally Posted by phillyd View Post

they never sent me confirmation on a part they supposedly shipped. and its been over a week.
lucky the rep here set me up. ask Retell

Yeah they shipped my side panel over a month late, along with my 200mm fan /= I had to call like 4-5 times for each /=

I sent Retell a msg earlier today

i would deal directly thru him
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
  hide details  
Reply
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
  hide details  
Reply
post #82 of 92

So far, the only thing I have had to RMA was my Current setups Asus M4A87TD-EVO  Rev.2 Motherboard. I tried for 3 days to get it to work on my own, before calling customer service, (it died just after business hours on a Friday). The QC was pretty good, let the guy know I had tested different RAM, GPU, PSU, tried a bare minimum boot outside of the case with a different set of switches, all of which lead to no post. I did however let him know that while it was in my system, (having had this issue before with computers) I had a Temp Probe stuck in the Northbridge heatsink, and the temps where very high. The rep informed me I did more than enough and gave me info to ship it to them.

 

I was kindda mad that I had to ship it, but at least even a E-ATX board like mine fits in a USPS Flat-rate box. This is where things got hairy. I started to worry when the status of my RMA never updated. After 17 days without my computer I was really worried. The package showed up on the 18th day, and the 1st thing I noticed is that they did not send me back MY board fixed, but a M4A87TD-EVO Rev.3.0. Not really a downfall, as I can tell the biggest improvement is the springs holding the Northbridge heatsink seem to be A LOT stronger, (more coils). I also had to upgrade the BIOS as soon as I could as well, since it had the original BIOS on it, which had stability issues with the Phenom II X6 125W processors.

 

The customer support is amazing, didn't get any trouble with them at all. The only problems I had was how long it took to send me a REPLACEMENT motherboard, And their RMA tracker's update frequency. I do understand that I live quite a ways away from their repair shop in Indiana, but I know how long it took for my board to get there, 3 days.

 

I'd say in my instance, it's both good and bad, as the motherboard failed just in time for it to mess with 4 major tests in Online College, but, At least it was resolved.

    
CPUMotherboardGraphicsRAM
Phenom II x6 1090 Thuban Gigabyte GA970A-D3 Gigabyte GTX460 SE ADATA Gaming Series DDR3-1600 
Hard DriveCoolingCoolingCooling
Western Digital Caviar Black 750GB SATA 6GBPS Evercool Aluminum 120MM Blue LED case fan 3x NZXT 120MM Blue LED case fan AMD FX Liquid Cooler 
OSMonitorKeyboardPower
Windows 10 Professional HP 19" 16X10 w1907 Rebranded HP Bluebird PS/2 Multimedia Slim keyboard  Apevia 750w 
CaseMouse
NZXT Phantom White Gigabyte GM-M6800 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
Phenom II x6 1090 Thuban Gigabyte GA970A-D3 Gigabyte GTX460 SE ADATA Gaming Series DDR3-1600 
Hard DriveCoolingCoolingCooling
Western Digital Caviar Black 750GB SATA 6GBPS Evercool Aluminum 120MM Blue LED case fan 3x NZXT 120MM Blue LED case fan AMD FX Liquid Cooler 
OSMonitorKeyboardPower
Windows 10 Professional HP 19" 16X10 w1907 Rebranded HP Bluebird PS/2 Multimedia Slim keyboard  Apevia 750w 
CaseMouse
NZXT Phantom White Gigabyte GM-M6800 
  hide details  
Reply
post #83 of 92
If Corsair and Logitech support had a baby, it would divide by zero.
     
CPUMotherboardGraphicsRAM
Intel i7 4790K MSI Z97M GAMING EVGA GeForce GTX 980TI Superclocked+ ACX 2.0+ Mushkin Blackline 16 GB 
Hard DriveHard DriveHard DriveHard Drive
Crucial M550 M.2 SSD Western Digital Caviar Black Hitachi Ultrastar Crucial MX200 
CoolingOSMonitorKeyboard
Corsair H80i Windows 10 Professional Dell Ultrasharp U2412M Corsair K70 
PowerCaseMouseMouse Pad
Corsair AX760 Silverstone Sugo SG-10 Logitech G602 Steelseries gaming mousepad 
AudioAudio
Creative SoundBlaster Z Creative Aurvana Live! 2 
CPUMotherboardGraphicsRAM
Intel Core i3 2105 ASRock Z68M/USB3 EVGA GeForce GTX 760 CORSAIR Vengeance 4GB (2 x 2GB) DDR3 1600MHz 
Hard DriveOptical DriveOSKeyboard
Crucial M4 ASUS DVD burner Windows 7 Logitech K750 
PowerCaseMouseAudio
CORSAIR Builder Series CX430 V2 SILVERSTONE Sugo SG01-BF Logitech Performance MX ASUS XONAR_DG 
Other
Rosewill RNX-N150PCe 
  hide details  
Reply
     
CPUMotherboardGraphicsRAM
Intel i7 4790K MSI Z97M GAMING EVGA GeForce GTX 980TI Superclocked+ ACX 2.0+ Mushkin Blackline 16 GB 
Hard DriveHard DriveHard DriveHard Drive
Crucial M550 M.2 SSD Western Digital Caviar Black Hitachi Ultrastar Crucial MX200 
CoolingOSMonitorKeyboard
Corsair H80i Windows 10 Professional Dell Ultrasharp U2412M Corsair K70 
PowerCaseMouseMouse Pad
Corsair AX760 Silverstone Sugo SG-10 Logitech G602 Steelseries gaming mousepad 
AudioAudio
Creative SoundBlaster Z Creative Aurvana Live! 2 
CPUMotherboardGraphicsRAM
Intel Core i3 2105 ASRock Z68M/USB3 EVGA GeForce GTX 760 CORSAIR Vengeance 4GB (2 x 2GB) DDR3 1600MHz 
Hard DriveOptical DriveOSKeyboard
Crucial M4 ASUS DVD burner Windows 7 Logitech K750 
PowerCaseMouseAudio
CORSAIR Builder Series CX430 V2 SILVERSTONE Sugo SG01-BF Logitech Performance MX ASUS XONAR_DG 
Other
Rosewill RNX-N150PCe 
  hide details  
Reply
post #84 of 92
+10 for customer service. Had a wobbly case fan and bum audio jack in my Lexa S. The replaced both, with 2 parts instead of 1! I am officially an nzxt customer for life. Thanks Rob!
post #85 of 92
hello i need to talk with the nzxt rep smile.gif

im looking for a dust filter for the 200mm with phantom you got 2 i need one more where can i find one?

there are nothing on store and store dont ship in france frown.gif

hard to find a nzxt FN200 led blue in france.


Thanks.
Dartu Rig
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7 2600k Asrock Z77 Extreme4-M ASUS Strix GTX970 2x4 GB Ripjaws X 10666 
RAMHard DriveCoolingOS
2x4 GB Ripjaws X 10666 Sandisk SSD Extreme 480  Noctua NH-D14 Microsoft Windows 7  
MonitorKeyboardPowerCase
AOC E2752VQ Microsoft Sidewinder X4 Thermaltake Smart M650 Cooler Master Silencio 652S 
MouseMouse PadAudio
Revoltec Fight Mouse Pro Nova Explorer Mouse Pad Logitech X-530 5.1 
  hide details  
Reply
Dartu Rig
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7 2600k Asrock Z77 Extreme4-M ASUS Strix GTX970 2x4 GB Ripjaws X 10666 
RAMHard DriveCoolingOS
2x4 GB Ripjaws X 10666 Sandisk SSD Extreme 480  Noctua NH-D14 Microsoft Windows 7  
MonitorKeyboardPowerCase
AOC E2752VQ Microsoft Sidewinder X4 Thermaltake Smart M650 Cooler Master Silencio 652S 
MouseMouse PadAudio
Revoltec Fight Mouse Pro Nova Explorer Mouse Pad Logitech X-530 5.1 
  hide details  
Reply
post #86 of 92
Thread Starter 
Quote:
Originally Posted by dartuil View Post

hello i need to talk with the nzxt rep smile.gif

im looking for a dust filter for the 200mm with phantom you got 2 i need one more where can i find one?

there are nothing on store and store dont ship in france frown.gif

hard to find a nzxt FN200 led blue in france.


Thanks.

sorry for the delay
but here he is: Retell
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
  hide details  
Reply
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
  hide details  
Reply
post #87 of 92
So after the long delay's of the NZXT customer service screwup. Retell steped in and got me what was missing and threw in 2 200mm fans for the problems. Thankyou sir.thumb.gif if I ever have ploblems again I know who to go to.
My System
(14 items)
 
  
CPUMotherboardGraphicsRAM
I5 2500k ASRock P67 Extreme 4 2x ASUS EAH5850 CrossFire Patriot Viper Extreme Div.2 1600 (2x2 Gb) 
Hard DriveCoolingOSPower
OCZ 60g SSD, Caviar Black 640GB SATA 6.0 Gb XSPC Rasa RS240 Windows 7 64 bit Corsair HX620 
CaseMouse
HAF922 G500 
  hide details  
Reply
My System
(14 items)
 
  
CPUMotherboardGraphicsRAM
I5 2500k ASRock P67 Extreme 4 2x ASUS EAH5850 CrossFire Patriot Viper Extreme Div.2 1600 (2x2 Gb) 
Hard DriveCoolingOSPower
OCZ 60g SSD, Caviar Black 640GB SATA 6.0 Gb XSPC Rasa RS240 Windows 7 64 bit Corsair HX620 
CaseMouse
HAF922 G500 
  hide details  
Reply
post #88 of 92
Thread Starter 
it appears that NZXT's cs sucks, and Retell is a boss
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
  hide details  
Reply
Ryzen & Vega
(22 items)
 
Wanted: [Wanted] LGA1155 ITX Motherboard
$75 (USD) or best offer
The Spectre
(28 items)
 
CPUMotherboardGraphicsRAM
[AMD] Ryzen R7 1700 w/EK Supremacy Evo AMD [MSI] X370 XPower Gaming Titanium [AMD] Vega Flagship GPU [G.Skill] Trident Z RGB 2x8GB @3000MHz 
Hard DriveHard DriveCoolingCooling
500GB M.2 SSD [WD] 2TB Black HDD [NZXT] AER RGB 120 (x7) [NZXT] AER RGB 140 (x1) 
CoolingCoolingCoolingCooling
[Barrow] D5 Heatsink/Reservoir/Heatsink [Barrow] White 1/2"x3/4" Compression Fittings [Primochill] Advance LRT Clear 1/2"x3/4" Tubing [Alphacool] NexXxos XT45 360mm 
CoolingOSMonitorKeyboard
[Alphacool] NexXxos Monsta 240mm [Microsoft] Windows 10 Pro x64 [ASUS] MG279 Freesync 1440p IPS [Razer] BlackWidow X Tournament Edition w/Vorte... 
PowerCaseMouseMouse Pad
[Corsair] RM850i w/custom cables [Phanteks] Enthoo Evolv ATX Tempered Glass [Razer] Deathadder Elite [Corsair] MM300 Extended 
AudioOther
(See audio in signature) [Ikea] Tornliden Desk 
  hide details  
Reply
post #89 of 92
I had a blue led fan on a beta evo case fail and i contacted NZXT through their online help. I got a response straight away and my problem was sorted there and then politely and professionally. Very quick and painless way, instead of emails and such. This was my first experience with a support help and i am glad to say this was a good one. Well done NZXT
post #90 of 92
Just used NZXT's new support site to assist with my Phantom;
I bought it quite recently and it didn't come with a USB 3.0 front panel (D:!), so I contacted them.

I chatted with a guy called Ryan on the live chat, and he arranged the front panel assembly to be sent to me.

The whole chat took less than 5 minutes, that 3 minutes of that were me going "Fo realz? Free!? I love you!"

<3 NZXT.

Seriously.

Will never buy a case from anyone else.
Black and Yellow
(19 items)
 
Review Rig
(14 items)
 
The mATX HTPC
(15 items)
 
CPUMotherboardGraphicsRAM
3570k ASRock Z77 OC Formula Inno3d GTX 680 16GB Avexir "MPower"  
Hard DriveHard DriveOptical DriveCooling
128GB Plextor M3 750GB Seagate Momentus XT Optical drive!? NEVARRRR EK Supremacy Copper/Plexi 
CoolingCoolingOSMonitor
EK XTX 360 EK DCP 4.0 Windows 7 Ultimate x64 ASUS VS247H 
MonitorKeyboardPowerCase
Acer 23" CM Storm QuickFire Pro Corsair AX1200i Case Labs Merlin SM8 
MouseMouse PadAudio
CM Storm Sentinel Advance II Inno3d High Speed Large mousepad Roccat Kave 
CPUMotherboardGraphicsRAM
3770k Z77 Extreme6 Sparkle Calibre GTX X480 Samsung Green 30nm 
Hard DriveCoolingOSMonitor
Plextor 128GB M3 Thermaltake WATER2.0 Extreme Windows 7 Ultimate x64 ASUS VS247H 
MonitorKeyboardPowerCase
Acer 23" CM Storm Quickfire Pro High Power Platinum Astro PT NZXT Switch 810 SE Gunmetal 
MouseAudio
CM Sentinel Advance II Corsair Vengeance 1500 
CPUMotherboardGraphicsRAM
Intel Core i3 2100 Z68MA-G45 (B3) (MS-7676) Radeon HD 4870 Samsung  
RAMRAMRAMHard Drive
Samsung  Samsung  Samsung  WD Caviar Green 
Optical DriveCoolingOSMonitor
Samsung Air D: Windows 7 Home Premium LG 32" 1080p HDTV 
PowerCaseMouse
Cooler Master eXtreme Power Plus 500w SilverStone PS07 NZXT Avatar S 
  hide details  
Reply
Black and Yellow
(19 items)
 
Review Rig
(14 items)
 
The mATX HTPC
(15 items)
 
CPUMotherboardGraphicsRAM
3570k ASRock Z77 OC Formula Inno3d GTX 680 16GB Avexir "MPower"  
Hard DriveHard DriveOptical DriveCooling
128GB Plextor M3 750GB Seagate Momentus XT Optical drive!? NEVARRRR EK Supremacy Copper/Plexi 
CoolingCoolingOSMonitor
EK XTX 360 EK DCP 4.0 Windows 7 Ultimate x64 ASUS VS247H 
MonitorKeyboardPowerCase
Acer 23" CM Storm QuickFire Pro Corsair AX1200i Case Labs Merlin SM8 
MouseMouse PadAudio
CM Storm Sentinel Advance II Inno3d High Speed Large mousepad Roccat Kave 
CPUMotherboardGraphicsRAM
3770k Z77 Extreme6 Sparkle Calibre GTX X480 Samsung Green 30nm 
Hard DriveCoolingOSMonitor
Plextor 128GB M3 Thermaltake WATER2.0 Extreme Windows 7 Ultimate x64 ASUS VS247H 
MonitorKeyboardPowerCase
Acer 23" CM Storm Quickfire Pro High Power Platinum Astro PT NZXT Switch 810 SE Gunmetal 
MouseAudio
CM Sentinel Advance II Corsair Vengeance 1500 
CPUMotherboardGraphicsRAM
Intel Core i3 2100 Z68MA-G45 (B3) (MS-7676) Radeon HD 4870 Samsung  
RAMRAMRAMHard Drive
Samsung  Samsung  Samsung  WD Caviar Green 
Optical DriveCoolingOSMonitor
Samsung Air D: Windows 7 Home Premium LG 32" 1080p HDTV 
PowerCaseMouse
Cooler Master eXtreme Power Plus 500w SilverStone PS07 NZXT Avatar S 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Computer Cases
Overclock.net › Forums › Case Mods & Cases › Computer Cases › NZXT and Corsair Customer Service