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[Official] Phantom 410 Mid-Tower Owner's Club - Page 290

Poll Results: [NEW POLL] What Color do you have/will you get?

 
  • 24% (164)
    White
  • 9% (65)
    Red
  • 20% (134)
    Black
  • 5% (34)
    SE White/Blue
  • 3% (21)
    SE Black/White
  • 9% (65)
    SE Black/Orange
  • 22% (151)
    SE Gunmetal
  • 3% (26)
    Modded
660 Total Votes  
post #2891 of 5801
Quote:
Originally Posted by Apropo View Post

Well its been 2+ weeks since I got my Phantom 410 and when I installed it the fan controller burned up. I had submitted a ticket on their support page but after 3 days of no response I called them directly. Contacted customer service and spoke to someone, Kevin he took all my information said it could take a week since they are backed up. He also took the information for the ticket I submitted on their support site. As you may have assumed I have been waiting for the mail to bring me the part for the last week. yesterday I get contacted again but this time replied to the support ticket from the site.... Asking me for my mailing information and order information yet again.
Still no replacement part and probably expected to wait atleast another week to get it from the person who contacted me on the support site...
I love the case even with the burned out top fan and fan controller but this is the worst customer service I've ever dealt with in my life... So sad because after reading on here I expected far better from them. frown.gif

 

Every company will make a mistake here and there. NZXT is not a perfect company but does have excellent customer service. PM Xnine he works wonders. Try Asus and let me know how that goes. They are Horrible for CS

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post #2892 of 5801
Thread Starter 
Quote:
Originally Posted by Apropo View Post

Well its been 2+ weeks since I got my Phantom 410 and when I installed it the fan controller burned up. I had submitted a ticket on their support page but after 3 days of no response I called them directly. Contacted customer service and spoke to someone, Kevin he took all my information said it could take a week since they are backed up. He also took the information for the ticket I submitted on their support site. As you may have assumed I have been waiting for the mail to bring me the part for the last week. yesterday I get contacted again but this time replied to the support ticket from the site.... Asking me for my mailing information and order information yet again.
Still no replacement part and probably expected to wait atleast another week to get it from the person who contacted me on the support site...
I love the case even with the burned out top fan and fan controller but this is the worst customer service I've ever dealt with in my life... So sad because after reading on here I expected far better from them. frown.gif

Sorry to hear you're having such a hard time getting a replacement fan controller buddy. But first I'd have to tell you if you were really paying attention when you read this thread. You would've seen that all the senior members of this club always tell the newer members when having issues with your case contact XNINE through here before trying to reach NZXT. XNINE is the NZXT hardware rep on OCN. He is very good at helping get any issue resolved and also very quick at his job. If you would've contacted him you most likely would've had your part by now. Also you need to realize they are just finishing moving into a new facility which is a major job in itself. They are trying to get caught up on all their orders and getting everything stocked up and all that good stuff. But like I said try contacting XNINE he'll help you out alot quicker and better. And also another piece of advice fully read the thread so you can get all the info you need before hand. NZXT is a very good company that puts alot of time,effort and importance into it's customers and our satisfaction.   thumb.gif

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post #2893 of 5801
Quote:
Originally Posted by chino1974 View Post

Sorry to hear you're having such a hard time getting a replacement fan controller buddy. But first I'd have to tell you if you were really paying attention when you read this thread. You would've seen that all the senior members of this club always tell the newer members when having issues with your case contact XNINE through here before trying to reach NZXT. XNINE is the NZXT hardware rep on OCN. He is very good at helping get any issue resolved and also very quick at his job. If you would've contacted him you most likely would've had your part by now. Also you need to realize they are just finishing moving into a new facility which is a major job in itself. They are trying to get caught up on all their orders and getting everything stocked up and all that good stuff. But like I said try contacting XNINE he'll help you out alot quicker and better. And also another piece of advice fully read the thread so you can get all the info you need before hand. NZXT is a very good company that puts alot of time,effort and importance into it's customers and our satisfaction.   thumb.gif

 

^Agreed. Hope your feeling better Chino.

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post #2894 of 5801
I appreciate your replies. I don't know how I overlooked that part and looking back thru I can definitely see that was suggested... tongue.gif silly me. Though that shouldn't be an excuse, actually none of it should, especially since, who ever Kevin is, should have done his job. Though I know other companies out there have a worse track record I personally read up and stay clear of them, which is why I chose my case because of reviews and customers feedback mainly from this forum. Yes some companies make mistakes but since this is my own first and only personal experience with them, first impressions have so far been disappointing. Hopefully it'll be fixed and how it is fixed will say a lot about their customer service. I haven't lost hope just greatly disappointed and let down.

I have now PM'ed Xnine - and hope to experience this "Magic" you all speak of.
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post #2895 of 5801
I ordered a new fan controller 3 weeks ago, i called last night to seewhat was going on with it and they gave me the tracking number for it and its suppoed to be here the 29th. They been really backed up lately since they moved. frown.gif

Look at Chino making an appearance i hope you are feeling better and made it home or is in the process of heading home and getting out of there. thumb.gif
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post #2896 of 5801
Quote:
Originally Posted by 4LC4PON3 View Post

Ol thx ill check for it i def want to get these dyed. I need more color

Did you find that page? I'm having no luck.
post #2897 of 5801
Quote:
Originally Posted by Burgies View Post

Rust? i would be contacting NZXT immediately. I know the cases are hard to get around where i live (australia) and i imagine thats because they only use the best resellers.

i live in aus to! cases arent hard to source just need to know where to look biggrin.gif, but in any case we pay far to much for our gear compared to the states....it irritates me big time.
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post #2898 of 5801
Quote:
Originally Posted by w-moffatt View Post

i live in aus to! cases arent hard to source just need to know where to look biggrin.gif, but in any case we pay far to much for our gear compared to the states....it irritates me big time.

Britain as well, things cost waaaaay to much in our recession..
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post #2899 of 5801
Quote:
Originally Posted by Figit090 View Post

Did you find that page? I'm having no luck.

I have not had a chance at all to look. Just got windows 8 fully up and running and ive been busy.
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post #2900 of 5801
just went out for the weekend, the club sure is very active. welcome back chino, hope you'd stay off the hospital for good. biggrin.gif
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CPUMotherboardGraphicsRAM
AMD Phenom II X4 965 ECS A880GM-A3 XFX 5850 G.Skill RipjawsX 2x2Gb 1600 
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 500GB Samsung Lightscribe DVD-RW Deepcool Ice Blade Pro Windows 7 Ultimate 
PowerCaseAudio
Aerocool Strike X 600w Segotep C2R Logitech X540 
CPUMotherboardGraphicsRAM
Intel i7 4770K Asus Maximus VI Extreme EVGA GeForce GTX 770 Corsair Dominator Platinum 16Gb (4x4Gb) 
Hard DriveCoolingPowerCase
Corsair Neutron GTX 220Gb Swiftech H220 Corsair 860 Platinum NZXT Phantom 820 
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Mach
(9 items)
 
AkaRed Ultimate
(12 items)
 
 
CPUMotherboardGraphicsRAM
AMD Phenom II X4 965 ECS A880GM-A3 XFX 5850 G.Skill RipjawsX 2x2Gb 1600 
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 500GB Samsung Lightscribe DVD-RW Deepcool Ice Blade Pro Windows 7 Ultimate 
PowerCaseAudio
Aerocool Strike X 600w Segotep C2R Logitech X540 
CPUMotherboardGraphicsRAM
Intel i7 4770K Asus Maximus VI Extreme EVGA GeForce GTX 770 Corsair Dominator Platinum 16Gb (4x4Gb) 
Hard DriveCoolingPowerCase
Corsair Neutron GTX 220Gb Swiftech H220 Corsair 860 Platinum NZXT Phantom 820 
  hide details  
Reply
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Overclock.net › Forums › Case Mods & Cases › Computer Cases › [Official] Phantom 410 Mid-Tower Owner's Club