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Laptop BSOD randomly after 30 minutes of use

post #1 of 4
Thread Starter 
So my mothers laptop keeps getting blue screen of death after about 30 minutes of usage.

The laptop is a Toshiba Equium L350-10L, running Windows XP
http://uk.computers.toshiba-europe.com/innovation/jsp/SUPPORTSECTION/discontinuedProductPage.do?service=UK&BV_UseBVCookie=yes&PRODUCT_ID=151276&BV_Script=/jsp/fixup/productPage

Here are 2 pictures of the BSOD error message (sorry they aren't the best)
jbMt0giaslo1a.JPG
jYmsjN16vkuvp.JPG


If anyone has any suggestions for a solution, I would appreciate them greatly smile.gif
RAWR
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5 750 @2.66GHz ASUS P7H55-M ATI Radeon HD 4670 8GB (4x2) Corsair DDR3 @1333MHz 
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60GB Corsair SSD - 500GB Western Digital @ 7200rpm Windows 7 Ultimate x64 LG 21.5" 1920x1080 and Hannspree 19" 1440x900 Razer Lycosa 
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RAWR
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5 750 @2.66GHz ASUS P7H55-M ATI Radeon HD 4670 8GB (4x2) Corsair DDR3 @1333MHz 
Hard DriveOSMonitorKeyboard
60GB Corsair SSD - 500GB Western Digital @ 7200rpm Windows 7 Ultimate x64 LG 21.5" 1920x1080 and Hannspree 19" 1440x900 Razer Lycosa 
PowerCaseMouseMouse Pad
Corsair 550W NZXT Hades Razer Naga Razer Goliathus 
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post #2 of 4
Hello!

Can you please navigate to C:/Windows/Minidump on your mother's laptop and upload the latest dump files here?

To do that, click the little paper clip in the reply box labeled "Attachment".
post #3 of 4
Thread Starter 
Oops! You're trying to attach a type of file which is not allowed. Supported file types are: bmp, csv, doc, docx, gif, jpg, otf, pdf, png, ppt, pptx, psd, pub, rtf, ttf, txt, xls, xlsx, xml, and zip.

So here's a mediafire link of the most recent one smile.gif
http://www.mediafire.com/?j7txwjg0g1f7p3h
RAWR
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5 750 @2.66GHz ASUS P7H55-M ATI Radeon HD 4670 8GB (4x2) Corsair DDR3 @1333MHz 
Hard DriveOSMonitorKeyboard
60GB Corsair SSD - 500GB Western Digital @ 7200rpm Windows 7 Ultimate x64 LG 21.5" 1920x1080 and Hannspree 19" 1440x900 Razer Lycosa 
PowerCaseMouseMouse Pad
Corsair 550W NZXT Hades Razer Naga Razer Goliathus 
  hide details  
Reply
RAWR
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5 750 @2.66GHz ASUS P7H55-M ATI Radeon HD 4670 8GB (4x2) Corsair DDR3 @1333MHz 
Hard DriveOSMonitorKeyboard
60GB Corsair SSD - 500GB Western Digital @ 7200rpm Windows 7 Ultimate x64 LG 21.5" 1920x1080 and Hannspree 19" 1440x900 Razer Lycosa 
PowerCaseMouseMouse Pad
Corsair 550W NZXT Hades Razer Naga Razer Goliathus 
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post #4 of 4
My apologies, I forgot to mention to zip up the dump file(s) tongue.gif

Alrighty, the faulty device driver is "stdriver32.sys", which belongs to NCH - SoundTap Audio Recorder. You can remove this software by going through the traditional Control Panel>Uninstall Programs list, or you can download a piece of software called Autoruns . Once it's opened, go to the drivers tab, scroll down and find "stdriver32", and then uncheck it from the check box on the left, and then restart.

Let me know if the issue is solved after doing so smile.gif

DMP file:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {41, 88078000, 7e78, 7f669}

Unable to load image stdriver32.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for stdriver32.sys
*** ERROR: Module load completed but symbols could not be loaded for stdriver32.sys
Probably caused by : stdriver32.sys ( stdriver32+4ee4 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 00000041, Attempt to free a non-allocated nonpaged pool address
Arg2: 88078000, Starting address
Arg3: 00007e78, physical page frame
Arg4: 0007f669, highest physical page frame

Debugging Details:
------------------


BUGCHECK_STR:  0xc2_41

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  DRIVER_FAULT

PROCESS_NAME:  RescueTeam.exe

LAST_CONTROL_TRANSFER:  from 80548c2d to 804f9f43

STACK_TEXT:  
a5c3fa30 80548c2d 000000c2 00000041 88078000 nt!KeBugCheckEx+0x1b
a5c3fa70 8054b49a 88078000 00072d28 8a7542e0 nt!MiFreePoolPages+0x8b
a5c3fab0 8054b95f 88078000 00000000 a5c3fad4 nt!ExFreePoolWithTag+0x1ba
a5c3fac0 ba15cee4 88078000 8a754290 8862e7a0 nt!ExFreePool+0xf
WARNING: Stack unwind information not available. Following frames may be wrong.
a5c3fad4 ba15aa0d 00072d28 00000000 00039694 stdriver32+0x4ee4
a5c3faf4 ba15afc1 00000000 00039694 00000000 stdriver32+0x2a0d
a5c3fb1c ba15b498 00000001 804f7e92 a5c3fb6c stdriver32+0x2fc1
a5c3fb2c ba159f3d 00000001 00000000 8a2f6218 stdriver32+0x3498
a5c3fb6c ba15e767 8a64ccc8 a5c3fbd8 804ef19f stdriver32+0x1f3d
a5c3fb78 804ef19f 8a36dba0 8a590e70 8a590e70 stdriver32+0x6767
a5c3fb88 a65f6774 e16bec50 00000000 8a590e70 nt!IopfCallDriver+0x31
a5c3fbd8 a65f92a2 8a590e70 00000000 e13cff08 sysaudio!ForwardIrpNode+0x1b2
a5c3fc30 b8fddf95 883f82c0 8a590e70 a5c3fc64 sysaudio!CPinInstance::PinDispatchIoControl+0x153
a5c3fc40 804ef19f 883f82c0 8a590e70 806e7410 ks!DispatchDeviceIoControl+0x28
a5c3fc50 8057f98e 8a590fb8 880cc6b0 8a590e70 nt!IopfCallDriver+0x31
a5c3fc64 8058081d 883f82c0 8a590e70 880cc6b0 nt!IopSynchronousServiceTail+0x70
a5c3fd00 80579298 000004dc 000001c8 00000000 nt!IopXxxControlFile+0x5c5
a5c3fd34 8054167c 000004dc 000001c8 00000000 nt!NtDeviceIoControlFile+0x2a
a5c3fd34 7c90e514 000004dc 000001c8 00000000 nt!KiFastCallEntry+0xfc
0012efb8 00000000 00000000 00000000 00000000 0x7c90e514


STACK_COMMAND:  kb

FOLLOWUP_IP: 
stdriver32+4ee4
ba15cee4 ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  stdriver32+4ee4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: stdriver32

IMAGE_NAME:  stdriver32.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d059370

FAILURE_BUCKET_ID:  0xc2_41_stdriver32+4ee4

BUCKET_ID:  0xc2_41_stdriver32+4ee4

Followup: MachineOwner
---------
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