Overclock.net › Forums › Software, Programming and Coding › Operating Systems › Windows › BUGCODE_USB_DRIVER Error
New Posts  All Forums:Forum Nav:

BUGCODE_USB_DRIVER Error

post #1 of 11
Thread Starter 
So I'm working with a client who has that error. (See BSOD Screenshot). Her computer constantly makes the Windows ding noise when you plug in a USB device, but then it says that the device is not recognized. Is this is a short circuit on one of the USB slots? (There are only 2). I turned off USB power saving in power manager, didn't help. Uninstalled the USB drivers and re-installed, no change. See error dialogs in screenshot as well.

Toshiba Portege S507 or 705 if I'm not mistaken
Windows 7 64 bit

Any ideas?

450
450

(I know how to take screenshots, she sent these to me lol)
Edited by Retrospekt - 1/24/12 at 6:33pm
FX Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320e Gigabyte GA-970A-UD3P Sapphire R9 380 4GB 2x8GB Crucial Ballistix DDR3-1600 
Hard DriveHard DriveOptical DriveCooling
Intel 240GB SSD HGST 4TB Storage DVD-RW Cooler Master Hyper 212 EVO 
OSMonitorPowerCase
Windows 7 x64 AOC 27" 1080p Corsair CX750m Corsair 200R 
Audio
Asus Xonar DS 
  hide details  
Reply
FX Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320e Gigabyte GA-970A-UD3P Sapphire R9 380 4GB 2x8GB Crucial Ballistix DDR3-1600 
Hard DriveHard DriveOptical DriveCooling
Intel 240GB SSD HGST 4TB Storage DVD-RW Cooler Master Hyper 212 EVO 
OSMonitorPowerCase
Windows 7 x64 AOC 27" 1080p Corsair CX750m Corsair 200R 
Audio
Asus Xonar DS 
  hide details  
Reply
post #2 of 11
If it's making the sound as if you are unplugging devices from the port(s), then yes, it's most likely a USB port issue itself / motherboard, not software.

I'd like to take a look at the DMP file(s) (you mentioned a BSOD screenshot). Just want to see if if brings anything up of value as far as bugchecks or process faults go.
post #3 of 11
Thread Starter 
Grabbing dmp information right now. Any other ideas?
FX Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320e Gigabyte GA-970A-UD3P Sapphire R9 380 4GB 2x8GB Crucial Ballistix DDR3-1600 
Hard DriveHard DriveOptical DriveCooling
Intel 240GB SSD HGST 4TB Storage DVD-RW Cooler Master Hyper 212 EVO 
OSMonitorPowerCase
Windows 7 x64 AOC 27" 1080p Corsair CX750m Corsair 200R 
Audio
Asus Xonar DS 
  hide details  
Reply
FX Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320e Gigabyte GA-970A-UD3P Sapphire R9 380 4GB 2x8GB Crucial Ballistix DDR3-1600 
Hard DriveHard DriveOptical DriveCooling
Intel 240GB SSD HGST 4TB Storage DVD-RW Cooler Master Hyper 212 EVO 
OSMonitorPowerCase
Windows 7 x64 AOC 27" 1080p Corsair CX750m Corsair 200R 
Audio
Asus Xonar DS 
  hide details  
Reply
post #4 of 11
As soon as I can take a look at the DMP files, I can tell you what I see there, and hopefully we can move from there and see what we can find. Just go ahead and zip up the DMP files and attach them to your next post smile.gif
post #5 of 11
Thread Starter 
Where are the dmp files located? I thought those didn't generate unless previously marked to do so.
FX Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320e Gigabyte GA-970A-UD3P Sapphire R9 380 4GB 2x8GB Crucial Ballistix DDR3-1600 
Hard DriveHard DriveOptical DriveCooling
Intel 240GB SSD HGST 4TB Storage DVD-RW Cooler Master Hyper 212 EVO 
OSMonitorPowerCase
Windows 7 x64 AOC 27" 1080p Corsair CX750m Corsair 200R 
Audio
Asus Xonar DS 
  hide details  
Reply
FX Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320e Gigabyte GA-970A-UD3P Sapphire R9 380 4GB 2x8GB Crucial Ballistix DDR3-1600 
Hard DriveHard DriveOptical DriveCooling
Intel 240GB SSD HGST 4TB Storage DVD-RW Cooler Master Hyper 212 EVO 
OSMonitorPowerCase
Windows 7 x64 AOC 27" 1080p Corsair CX750m Corsair 200R 
Audio
Asus Xonar DS 
  hide details  
Reply
post #6 of 11
Dump files by default are located - C:/Windows/Minidump

And by default, all Windows systems are configured to generate a DMP, or a crash report.
Edited by pjBSOD - 1/25/12 at 5:27pm
post #7 of 11
Thread Starter 
I had her run a nifty program that puts dump information into a graph, will have her send me dmp files in a second.

337
FX Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320e Gigabyte GA-970A-UD3P Sapphire R9 380 4GB 2x8GB Crucial Ballistix DDR3-1600 
Hard DriveHard DriveOptical DriveCooling
Intel 240GB SSD HGST 4TB Storage DVD-RW Cooler Master Hyper 212 EVO 
OSMonitorPowerCase
Windows 7 x64 AOC 27" 1080p Corsair CX750m Corsair 200R 
Audio
Asus Xonar DS 
  hide details  
Reply
FX Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320e Gigabyte GA-970A-UD3P Sapphire R9 380 4GB 2x8GB Crucial Ballistix DDR3-1600 
Hard DriveHard DriveOptical DriveCooling
Intel 240GB SSD HGST 4TB Storage DVD-RW Cooler Master Hyper 212 EVO 
OSMonitorPowerCase
Windows 7 x64 AOC 27" 1080p Corsair CX750m Corsair 200R 
Audio
Asus Xonar DS 
  hide details  
Reply
post #8 of 11
Interesting, thanks. I'll be looking forward to checking them out and hopefully guiding us towards the answer smile.gif
post #9 of 11
Curious as to what the cause is myself
Hex
(11 items)
 
OLD C2D
(8 items)
 
 
CPUMotherboardGraphicsRAM
Xeon X5660 ASUS Sabertooth x58 Diamond 7970  Kingston 
Hard DriveOptical DriveCoolingOS
WD Black Blu-ray :) Win 7 64-bit 
PowerCaseAudio
HX750 (modular) Antec 300  Sound Blaster Titanium  
CPUMotherboardGraphicsRAM
E6400 Intel D975XBX2 EVGA 8800 GT 4 GB 
Hard DriveCoolingOSPower
Seagate Coolmaster N520 Win 7  550 W 
CPUMotherboardGraphicsRAM
Athlon x2 4200 Asus M2N32-SLI Deluxe 3870 2 x 2 Gb 
Hard DriveOSPower
320 Gb Windows Vista 64-bit 550 W Modular 
  hide details  
Reply
Hex
(11 items)
 
OLD C2D
(8 items)
 
 
CPUMotherboardGraphicsRAM
Xeon X5660 ASUS Sabertooth x58 Diamond 7970  Kingston 
Hard DriveOptical DriveCoolingOS
WD Black Blu-ray :) Win 7 64-bit 
PowerCaseAudio
HX750 (modular) Antec 300  Sound Blaster Titanium  
CPUMotherboardGraphicsRAM
E6400 Intel D975XBX2 EVGA 8800 GT 4 GB 
Hard DriveCoolingOSPower
Seagate Coolmaster N520 Win 7  550 W 
CPUMotherboardGraphicsRAM
Athlon x2 4200 Asus M2N32-SLI Deluxe 3870 2 x 2 Gb 
Hard DriveOSPower
320 Gb Windows Vista 64-bit 550 W Modular 
  hide details  
Reply
post #10 of 11
dmp info.png 178k .png file

Hi, I'm the client. Here's what I found.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Windows
Overclock.net › Forums › Software, Programming and Coding › Operating Systems › Windows › BUGCODE_USB_DRIVER Error