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HELP....Internet connection speed aweful. Should be getting higher speeds.

post #1 of 11
Thread Starter 
I currently have Verizon DSL "high" speed internet with a supposed 3-8 MB connection sppe, but I am only recieving .40 MB download and .62 upload speeds. I have made verizon aware of the issue countless times and Im fed up with customer service. They have run tests on our router numerous times and said things look fine on their end, so as i assumed in the beginning it sounds like something on our side that is slowing the connection.

Now, i have demanded a technician to come out and look at the issue multiple times to have it resolved but they never send anyone out and they circle around the questions I ask assumingly because they dont know what theyre doing. I understand that yes, there will be some kind of redundancy in speed but in no way shape or form should i be getting the speeds im getting. My equipment is all up to date and even when I am using the wireless network, the same speeds pertain.

Can someone please help me, its been very frustrating, I'm currently waiting to install Total War Shogun 2 onto my steam account and looked at the estimated time of completion and it says "1 Day 20 hours". And thats with it being run since 5pm.

Need I say more?
    
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post #2 of 11
3 M-BYTES or 3 M-bits? There is a significant difference.

Your MB means Megabytes, but I need to be sure.

EDIT: Funny, again didn't realize it was you until after the fact.
Edited by That Guy - 1/25/12 at 7:04pm
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post #3 of 11
Well, if you're internet line is supposed to be 3Mbit down - 8Mbit up an actual speed of 0,4MB/s down and somewhere up against 1MB/s up sounds about right.


Edit:
Quote:
Originally Posted by That Guy View Post

3 M-BYTES or 3 M-bits? There is a significant difference.
Your MB means Megabytes, but I need to be sure.

Like he said. When you say 3-8. Do you speak of MB or MBits? Difference is big, and if it is MBits you can divide that with about 8 and you'll get the actual speed in MB. So for an actual download speed of 3MB/s you'd need somewhere arround a 24Mbit/s line.
Edited by Ghostscript - 1/25/12 at 7:06pm
     
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post #4 of 11
Check the speeds on more than one PC. I had the same problem, but then tested on my fiance's comp and noticed only my PC had a problem. Uninstalled driver, rebooted, voila.
post #5 of 11
Is fios available in your area?

Sent from my Galaxy Nexus using Tapatalk
post #6 of 11
Source from Verizon

I do believe your speeds are right, good sir.
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post #7 of 11
Quote:
Originally Posted by Jon8092 View Post

I currently have Verizon DSL "high" speed internet with a supposed 3-8 MB connection sppe, but I am only recieving .40 MB download and .62 upload speeds. I have made verizon aware of the issue countless times and Im fed up with customer service. They have run tests on our router numerous times and said things look fine on their end, so as i assumed in the beginning it sounds like something on our side that is slowing the connection.
Now, i have demanded a technician to come out and look at the issue multiple times to have it resolved but they never send anyone out and they circle around the questions I ask assumingly because they dont know what theyre doing. I understand that yes, there will be some kind of redundancy in speed but in no way shape or form should i be getting the speeds im getting. My equipment is all up to date and even when I am using the wireless network, the same speeds pertain.
Can someone please help me, its been very frustrating, I'm currently waiting to install Total War Shogun 2 onto my steam account and looked at the estimated time of completion and it says "1 Day 20 hours". And thats with it being run since 5pm.
Need I say more?

is it DSL or Cable since you could probably check Line Stats for both.

Post a speedtest from speedtest.net so we can have a better idea.
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post #8 of 11
What is your sync speed to the DSLAM?

Do you have any bends in the phone cable of the modem or is it wrapped up?
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post #9 of 11
Thread Starter 
The speeds are measured in Megabytes to answer some of your questions.

Thanks
    
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post #10 of 11
Verizon only offers up to a 15mbps dsl service, and 3-4MB is out of that range
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