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Being Throttled by ISP while UNDER LIMIT

post #1 of 12
Thread Starter 
I have a 100GB limit on my ISP. My speeds are normally around 52mb download and 2.5 upload. TOday i got a warning that i was close to my max(at 88gb right now) and when i got online to play some game i noticed i was lagging. went to my service provider and ran there little tests and says i was pulling my normal 52/2.5 and they also run a speedtest.net and came up with the same numbers....BUT...when i go to speedtest.net im pulling .6/1.5(yes that is right, not even a full 1MB download). They are denying that they are throttiling me and that according to there tests im fine. ive went to speakeasy.net/speedtest i pull 3/1.2 there, and i even did the dslreports and cnets speedtest and none of them have went over 4/1.5...so am i being throttled? if so how do i get them to remove it and admit it?

ALSO, i usually pull 50-60ping at speedtest.net and am pulling 290+ now. in games that i usually am under 50 its over 300 and im getting 2-3 second bullet lag....PLEASE HELP!!!
post #2 of 12
Thread Starter 
haha keeps telling me they dont throttle(which even on there site says they do) and that according to there tests its running fine. ive now ran over 6 speed tests and the highest was 4.8 down and nwo im getting under 1 upload....this is starting to piss me off. Tried 2 different pc's(both wired in) and both are having horrible speeds yet there is nothing wrong.

He is trying to disable firewalls/internet security....this is HORRIBLE. I have had my modem reset about 200 times in the past 2 months
post #3 of 12
when there is high internet traffic ISPs can throttle. right now most everybody is online dicking around.
 
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post #4 of 12
Thread Starter 
Quote:
Originally Posted by srsparky32 View Post

when there is high internet traffic ISPs can throttle. right now most everybody is online dicking around.

Thats not the problem. First, its been happening since 6am this morning. 2nd, through there tests(running from there website) it says im pulling 52/2.5 but once you go to the internet(off there servers) its running horrible.

EDIT: should put this in. when server traffic is high, my ISP will show the slow down, so thats why i know thats not it...

EDIT: sorry about first comment, came of kinda like a penis and thats not what i was doing. sorry if you go that impression.
Edited by Papas - 1/26/12 at 7:17pm
post #5 of 12
Quote:
Originally Posted by Papas View Post

Thats not the problem. First, its been happening since 6am this morning. 2nd, through there tests(running from there website) it says im pulling 52/2.5 but once you go to the internet(off there servers) its running horrible.
EDIT: should put this in. when server traffic is high, my ISP will show the slow down, so thats why i know thats not it...
EDIT: sorry about first comment, came of kinda like a penis and thats not what i was doing. sorry if you go that impression.

Have you tried inputting an OpenDNS server address in the network settings of windows 7? that usually solves any internet problems i have.
 
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post #6 of 12
Thread Starter 
Quote:
Originally Posted by srsparky32 View Post

Have you tried inputting an OpenDNS server address in the network settings of windows 7? that usually solves any internet problems i have.

Finding out now, i am the first to complain about this problem. There having me do trace's to find the server problem. I guess in my 90 mins on the phone, others are complaining about this too. Also, dont know if i said this, but i tried on 2 different pc's and one just got windows installed today..plus there telling me its a known issue now lol
post #7 of 12
go into network and sharing center, change adapter settings, go to your wifi router or whatever you use, right click it, properties, internet protocol version 4, properties, input an OpenDNS server address in the field.
 
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post #8 of 12
Find someone else with the same ISP and ask them to run the tests. If they come up with similar results, then there is a good chance your ISP is having some issues they arent telling you about. perhaps your ISP's routers are not working properly, which might explain the poor speed tests if their own speed test servers are inside their network. I have had many problems dealing with small local ISPs over our local fiber network. Sometimes there might be a problem with the equipment in your neighbor or your house (cable modem or fiber box).
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post #9 of 12
What is your ISP if i may ask.
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post #10 of 12
Changing DNS is not going to resolve any low throughput or latency problems (unless the latency was simply resolving domain names and not a speed test).

It might be worth talking to them in a reasonable fashion if there are any potential problems with the line. Instantly accusing them of throttling and being very excitable typically do not lend themselves to minimal effort resolution.
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