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Fractal Design Customer Service

post #1 of 5
Thread Starter 
Hey just wanted to let you know what wonderful/fast customer service Fractal Design has. I had an issue with a fan that came in my Core 1000 that I purchased in August and sent them an E-Mail about it.

I received an E-Mail back within 24 hours, and not one but two new fans were delivered two days later.



Anyone considering a case purchase in the future, definitely consider going with Fractal Design. Quality cases, and even better customer service.
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cave
(20 items)
 
couch
(14 items)
 
cave2
(10 items)
 
CPUMotherboardGraphicsRAM
i3 2100 Biostar H61MU3 Nvidia 550 Ti Crucial 4gb 1333 
Hard DriveHard DriveHard DriveOptical Drive
Samsung Spinpoint 1TB Seagate 2TB Barracuda  WD Blue 160GB ASUS 24X DVD Burner 
OSMonitorKeyboardPower
Windows 7 64 Bit LG 32LD400 32-Inch Logitech k360 OCZ ModXtreme Pro 500 
CaseMouse
Silverstone Grandia GD07B Logitech M510 
CPUMotherboardRAMHard Drive
Intel Celeron G620 Gigabyte Z68MX-UD2H-B3 G-Skill Eco 4gb WD 160GB Blue 
OSKeyboardPowerCase
Ubuntu 12.04 CM Storm Quick Fire Rapid Antec Earthwatts 430W Antec SX1030b 
MouseMouse Pad
Logitech MX510 Steelseries QCK 
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post #2 of 5
If I was able to afford one of their cases I'd buy it in a heart beat.
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Western Digital Caviar Black 640GB Cooler Master Hyper 212+ Windows 7 64-bit LG W2353V-PF Black 23" 2ms(GTG) 
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post #3 of 5

If I buy another case, its looking like its going to be Fractal Design.

 

hearing a story like this usually equates to a company being rather decent about customer service. I really miss having that.

 
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Media Server
(15 items)
 
Various snapshots
(3 photos)
CPUMotherboardGraphicsRAM
Intel Core i7 920 @ 4.2Ghz DFI Lanparty UT X58 T3eh8 XFX Radeon HD 6990 4GB G.Skill Pi Series 
RAMHard DriveHard DriveOptical Drive
Mushkin Enhanced Intel 510 Series 250GB SSD Seagate 1.5TB 7200RPM  Sony External USB DVD Combo Drive 
OSMonitorMonitorMonitor
Windows 7 Enterprise 64-bit ASUS VH238H Dell E207WFPc Samsung PN58B650 
KeyboardPowerCaseMouse
Razer Blackwidow Ultimate Corsair AX 1200 Custom MountainMods Monticle 24 w/Acoustics & LCS Logitech G500 
Mouse PadAudioAudio
Razer Destructor Ultrasone H-Fi 780 Custom built up 5.1 surround sound  
CPUMotherboardGraphicsGraphics
AMD Phenom 9950 Black Edition Gigabyte mATX Galaxy Ge-Force GTX460 1GB Radeon HD3200 
RAMHard DriveHard DriveCooling
6GB DDR2 (2x2GB Patriot+2x1GB G.Skill) Western Digital Caviar Black Western Digital Caviar Green Cooler Master GeminII 
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Windows 7 Home Server Samsung PN58B650  Logitech Dinovo Mini Silverstone 350W 
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Antec Veralis Logitech Dinovo Mini 
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post #4 of 5
Thread Starter 
Ya I was surprised to have the quick results, especially dealing with RMAs from other companies that took weeks to months to settle out. I spoke to one person, and it was taken care of.

Also, the Core 1000 is only ~40 dollars (itszhoover), which is CHEAP in the world of cases.

I am looking to replace my A05n with the midi, as soon as I can sell the a05n!
cave
(20 items)
 
couch
(14 items)
 
cave2
(10 items)
 
CPUMotherboardGraphicsRAM
i3 2100 Biostar H61MU3 Nvidia 550 Ti Crucial 4gb 1333 
Hard DriveHard DriveHard DriveOptical Drive
Samsung Spinpoint 1TB Seagate 2TB Barracuda  WD Blue 160GB ASUS 24X DVD Burner 
OSMonitorKeyboardPower
Windows 7 64 Bit LG 32LD400 32-Inch Logitech k360 OCZ ModXtreme Pro 500 
CaseMouse
Silverstone Grandia GD07B Logitech M510 
CPUMotherboardRAMHard Drive
Intel Celeron G620 Gigabyte Z68MX-UD2H-B3 G-Skill Eco 4gb WD 160GB Blue 
OSKeyboardPowerCase
Ubuntu 12.04 CM Storm Quick Fire Rapid Antec Earthwatts 430W Antec SX1030b 
MouseMouse Pad
Logitech MX510 Steelseries QCK 
  hide details  
Reply
cave
(20 items)
 
couch
(14 items)
 
cave2
(10 items)
 
CPUMotherboardGraphicsRAM
i3 2100 Biostar H61MU3 Nvidia 550 Ti Crucial 4gb 1333 
Hard DriveHard DriveHard DriveOptical Drive
Samsung Spinpoint 1TB Seagate 2TB Barracuda  WD Blue 160GB ASUS 24X DVD Burner 
OSMonitorKeyboardPower
Windows 7 64 Bit LG 32LD400 32-Inch Logitech k360 OCZ ModXtreme Pro 500 
CaseMouse
Silverstone Grandia GD07B Logitech M510 
CPUMotherboardRAMHard Drive
Intel Celeron G620 Gigabyte Z68MX-UD2H-B3 G-Skill Eco 4gb WD 160GB Blue 
OSKeyboardPowerCase
Ubuntu 12.04 CM Storm Quick Fire Rapid Antec Earthwatts 430W Antec SX1030b 
MouseMouse Pad
Logitech MX510 Steelseries QCK 
  hide details  
Reply
post #5 of 5
Fractal = Win as always.
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Trinity
(19 items)
 
  
CPUMotherboardGraphicsRAM
AMD A10-5800K Biostar Hi-Fi A85W APU Integrated Graphics G.Skill 8GB (2 x 4GB) 1600MHz CL9 
Hard DriveHard DriveOptical DriveCooling
Crucial M4 64GB Western Digital WD Blue 500GB Lite-On iHAS124 CD/DVD Burner Cooler Master Hyper 212 EVO (Pull Configuration) 
OSMonitorMonitorKeyboard
Windows 7 Home Premium 64-Bit NEC MultiSync LCD1970VX NEC MultiSync LCD1970VX Filco Majestouch Black w/ Cherry MX Blue (JIS l... 
PowerCaseMouseMouse Pad
Corsair CX430 NZXT Source 220 Logitech Click! Mouse SteelSeries QcK Mini Diablo III Edition 
AudioAudioOther
Sony SRS-T10PC USB Portable Speaker Realtek Onboard Audio Intel Centrino Desktop Wireless 
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