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Bought Batman: Arkham City. Terrible service. Can't play the game.

post #1 of 4
Thread Starter 
Heres my story:

I bought the game from an online retailer. Got delivered to me on thursday. I installed, took long but whatever. Got into the game, had to register on games for windows. Sigh, fine. Took forever but I managed it. It asked me for my cd key, which was auto inserted from when I installed the game, and I clicked 'ok'. Boom, "Your code is invalid"

So I sighed heavily and emailed international WB support, yeah it sucks not living in the US. Friday comes around and I recieve a response say I must give them pictures of the code, the box and the proof of purchase and then they would give me a new code. Again I sighed and, dug out my digital camera took the photos and sent it away thinking I'm going to get to finally play it.

Then I get this reply:

Hi Chris,

We apologise for the inconvenience you are having with your Batman: Arkham City code.

Unfortunately, we are currently out of stock with GfWL replacement codes for Barman: Arkham City.
Have you talked with the shop where you bought the game to see if they can give you a new code?
We are waiting for a new batch of codes to arrive, but I'm afraid I don't know when we will get these new codes, so it might be faster for you to get a new one from the shop.

If you choose to wait for a code from us, can I ask you to please send us a screenshot of your online receipt, as it has to be a photo in .jpg or similar.

Please let us know what you decide to do - try and get one from the online shop or wait for us to receive more replacement codes. And again, please note, this can take significantly longer.

I apologise for the inconvenience caused and thank you for your patience on this matter.

Best Regards,
Michael D.
Warner Brothers Technical Support


So let me get this straight. I paid hard earned money for a legit game, to which I now cannot play. And these developers wonder why people pirate games. I am NOT going to punish the shop I bought the game from for something that is not their fault. mad.gif

Well they lost a customer and this piece of trash is going in the bin. Just thought I'd let everyone know to watch out.
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Simplicity
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post #2 of 4
Wow what bullhonkey. Email the vendor and file a chargeback on your credit card. They sold you a invalid code.
post #3 of 4
Man, that sucks. The game for me is buggy as hell anyways. If i turn on DX11, sometimes ill only get like 3-5 FPS, the game is really fun though. Did he really say barman haha
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post #4 of 4
honestly this is why i carefully select which pc games to get otherwise i get it on console
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Overclock.net › Forums › Video Games › PC Gaming › Bought Batman: Arkham City. Terrible service. Can't play the game.