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My GF's internet/router disconnects when she gets an incoming call.

post #1 of 7
Thread Starter 
I'm not sure if this is something she can fix or if it's AT&T fault. Basically the internet will disconnect for a few minutes when she gets a call through her home line. She is using the most basic high speed AT&T provides.

I'm pretty sure I setup all the connections correctly with the correct filters and such. At least I did exactly what it says in the instructions.
post #2 of 7
Quote:
Originally Posted by Tennobanzai View Post

I'm not sure if this is something she can fix or if it's AT&T fault. Basically the internet will disconnect for a few minutes when she gets a call through her home line. She is using the most basic high speed AT&T provides.

I'm pretty sure I setup all the connections correctly with the correct filters and such. At least I did exactly what it says in the instructions.

need to call them. Have them place a filter where the telco drop comes in the house and is grounded. The drop that feeds the house may go through a 66 block.
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post #3 of 7
Thread Starter 
Quote:
Originally Posted by Hydrored View Post

need to call them. Have them place a filter where the telco drop comes in the house and is grounded.
You're not talking about the filter that I installed right? Is this a filter they need to install?
post #4 of 7
Quote:
Originally Posted by Tennobanzai View Post

I'm not sure if this is something she can fix or if it's AT&T fault. Basically the internet will disconnect for a few minutes when she gets a call through her home line. She is using the most basic high speed AT&T provides.
I'm pretty sure I setup all the connections correctly with the correct filters and such. At least I did exactly what it says in the instructions.

Likely the DSL filter is malfunctioned. Either replace the filter or have AT&T install a filter at telephone box (in which case one phone jack only receives DSL signal, no phone signal).
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post #5 of 7
phreak neighbor. lol
 
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post #6 of 7
Thread Starter 
Quote:
Originally Posted by trumpet-205 View Post

Likely the DSL filter is malfunctioned. Either replace the filter or have AT&T install a filter at telephone box (in which case one phone jack only receives DSL signal, no phone signal).
Alright thanks. I will most likely give them a call the next time they are open. Thanks guys
post #7 of 7
Quote:
Originally Posted by Tennobanzai View Post

Quote:
Originally Posted by trumpet-205 View Post

Likely the DSL filter is malfunctioned. Either replace the filter or have AT&T install a filter at telephone box (in which case one phone jack only receives DSL signal, no phone signal).
Alright thanks. I will most likely give them a call the next time they are open. Thanks guys

They make a junction box that filters the line as soon as it comes in the house, you will then no longer need filters at your jacks.

Edit: This

Quote:
Originally Posted by trumpet-205 View Post

Quote:
Originally Posted by Tennobanzai View Post

I'm not sure if this is something she can fix or if it's AT&T fault. Basically the internet will disconnect for a few minutes when she gets a call through her home line. She is using the most basic high speed AT&T provides.
I'm pretty sure I setup all the connections correctly with the correct filters and such. At least I did exactly what it says in the instructions.

Likely the DSL filter is malfunctioned. Either replace the filter or have AT&T install a filter at telephone box (in which case one phone jack only receives DSL signal, no phone signal).
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