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Familys computer usbs quit working...

post #1 of 7
Thread Starter 
My cousin told me one of his computers the usbs quit working which he tried couple mouses and also his internet adapter isin"t working either which is also usb so he cant go online on it either..

I told him go too device manager using his keyboard sense its ps2 and uninstall all the devices in universal serial bus controllers and restart and that did int"t work it still says cant install device when you plug the mouse in,

So I told him go too human interface devices and also check mice and other pointing devices and uninstall anything in there, And he said theres nothing that says human interface devices or mice and other pointing devices... So that seems like the problem why its not installing anything.

Than i told him it might be best too reinstall windows but they need some pics and stuff on it which cant even backup because cant even use a flash drive in it.

Is there any other thing we can try? The mouse lights up so its getting power but just not installing.

I would check it in person but hes 80miles from me.


Thanks.
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gigaryzen
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post #2 of 7
When in device manager & uninstalling devices, you should get & tick the box asking to "uninstall all software & drivers" for the device, as sometimes the average uninstall wont work. You also could try the mobo's driver disk (if he has it?) or download USB driver from the mobo's website.
post #3 of 7
check and make sure you USB cord did not come unplugged from the motherboard.
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Go Skate
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post #4 of 7
Thread Starter 
Ya everything is plugged in which doesn't have a plug too begin with because the usb ports hes using is built in.

And for the "uninstall all software & drivers" for the device, He said it doesn't give him that option.

For the motherboard drivers that's what i ask him too do first but said he doesn't have it anymore.. And for getting the drivers not sure he can because he doesn't have a usb flash drive and it wouldn't do any good either because usbs doesn't work. But will ask him if he has a extra cd that he can put it on.

But it seems when i tried looking for the drivers for the board i cant find any downloads for it which the board he has is dfi nf4x infinity 754 motherboard, went on there website and doesn't seem like they have the drivers anymore.. Maybe someone knows were i could get them from?
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post #5 of 7
I couldn't find any USB driver for that mobo either, but if you do find it, all he has to do is save it to desktop (or somewhere else) & run it from there, (?no need to run it from disk or flash drive) + here is the chipset driver for nForce4 AMD (WinXPx32bit version) = http://www.nvidia.com/object/nforce_winxp_15.23.html

?But not sure if it will help with the USB driver.
post #6 of 7
Thread Starter 
The problem with saving the file on the computer is he doesn't have internet on that computer which he cant get that file on there because its hooked up too wireless internet which uses usb. But going too ask him today does he have any extra cds so he can copy it from his main computer too that computer.


He probably can just hooked the pc up too Ethernet and download it than but it would be a pain using the keyboard too navigate and moving the pc too the router. But i ask him later on if he can do that stuff.


Thanks for the chipset driver that might do a trick, Wish he had the cd for it tho or i can find the download for it but so far not having any luck..
gigaryzen
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gigaryzen
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PowerCase
tagan 900watts thermaltake core x9 
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post #7 of 7
I have a feeling the USB ports might have gone bad. If reformating does not fix this then yep, the USB ports are no longer usable.
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