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Need help with a My Book Essential external.

post #1 of 3
Thread Starter 
I bought a My Book Essential and it arrived today - it's the USB 3 2TB version. When I plug the power cable in, it turns on, spins up, then I plug it into the computer, it mounts, then it just completely shuts off. No matter what I do, it just plain won't stay on at all. I couldn't even update the firmware as it just shuts off half way through it. Am I missing something here?
Gemini
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Gemini
(26 items)
 
 
Computer/Office
(4 photos)
CPUMotherboardGraphicsRAM
Intel Core i5-2500K ASUS P8Z68 Deluxe PNY Nvidia GeForce GTX 680  CORSAIR XMS3 1333Mhz 16GB 
Hard DriveHard DriveHard DriveHard Drive
2 x Samsung Spinpoint F3R - RAID 1 (1 TB) Western Digital Green EARS (1 TB) Western Digital Green EARS (1.5 TB)  Western Digital My Passport Elite USB 2.0 (640GB) 
Hard DriveOptical DriveOptical DriveCooling
Western Digital My Book Essential USB 3.0 (2 TB) LG GBC-H20L Blu-ray Asus DRW-1814BLT CORSAIR H80 Push/Pull 
CoolingOSMonitorMonitor
Dual 200mm Fans / Dual 120mm Fans Windows 7 Ultimate x64 SP1 Dell UltraSharp U2412M (24") - Primary Dell UltraSharp U2412M (24") - Secondary 
KeyboardPowerCaseMouse
Logitech G510 CORSAIR Enthusiast Series TX750 V2 CORSAIR 650D Logitech G500 
Mouse PadAudioAudioAudio
XTRAC Ripper  Creative X-Fi Platinum Fatality Champion Series Sennheiser HD 595 Headphones  Logitech Z-2300 THX Cert 2.1 System 
OtherOther
Logitech HD Pro Webcam C910 Cyber Power CP1500AVRT 900Watt UPS 
CPUMotherboardGraphicsRAM
Intel Core i7-3610QM 2.3GHz Intel HM77 NVIDIA Geforce GTX 675M & Intel HD 4000 16GB G.Skill DDR3 1600 
Hard DriveOptical DriveOSMonitor
2x HGST 1TB 7200 RPM HD's RAID 0 MATSHITA BD-RE 6X Windows 8 Pro 64 Bit with Media Center 17.3" 1920x1080 Matte  
KeyboardPowerCaseMouse
Steelseries  180 Watt A/C and 9 Cell Battery Allant Black Carrying Case for 17.3" Notebook M... Razer Orochi 2013 
Mouse PadAudioAudioOther
Razer - Kabuto DynAudio speakers and sub with Realtek HD ALC ... Asus Xonar U3 USB DAP/Sound Card w/ Sony XBA-4 ... Intel Centrino Advanced-N 6235 
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post #2 of 3
try another usb port/usbcable/power supply if you have access to them.
HOTBOX
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HOTBOX
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Kingston  Kingston  wd 1tb hyper 212x 
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windows 7 pro Hanns G HH281 logitech k120 OCZ Fatal1ty 750w 
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antec 300 logitech mx518 sound blaster x-fi extreme 
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post #3 of 3
Quote:
Originally Posted by damocash View Post

try another usb port/usbcable/power supply if you have access to them.

this^^^ or try it on another rig is about all you can do.. IIRC, they are not really designed to pull apart and test the drive internally. even try it on your router if it supports usb storage.. all else fails then might have to RMA it
Going to be chaep
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Wife's Rig
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i7-3770k Gigabyte GA-Z77X-UP5 TH MSI GTX460 G.Skill TridentX 2400 2 x 4GB 
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stock DSM3.2 [built on linux] stock stock 
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Synology DX510 Expansion unit 5 x 1TB WD Cavier Blacks in a RAID 6 
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Going to be chaep
(16 items)
 
Wife's Rig
(12 items)
 
 
CPUMotherboardGraphicsRAM
i7-3770k Gigabyte GA-Z77X-UP5 TH MSI GTX460 G.Skill TridentX 2400 2 x 4GB 
Hard DriveHard DriveOptical DriveCooling
Plextor M5p 128GB 2 x WD 500GB Blues LG Prolimatech Megahalems Rev C 
CoolingOSMonitorPower
Arctic F12 CO PWM x 2 Push/Pull Windows 7 64 bit Ultimate LG IPS235V Corsair AX850 
Case
Coolermaster HAF 912 advanced (Asia version) 
CPUMotherboardGraphicsRAM
I5-3570K Gigabyte Z68X-UD3H-B3 Inno3D Ichill GTX660 8GB G.Skill RipjawsX 1600 
Hard DriveHard DriveOptical DriveCooling
Samsung 830 128GB WD black 500GB Liteon Coolermaster Hyper 212+ EVO 
OSMonitorPowerCase
Win 7 ultimate Samsung Syncmaster 932gwe+ OCZ ZT series 550W Coolermaster 410 
CPUMotherboardRAMHard Drive
1.67Ghz Atom stock 1GB DDR2 2 x 500GB Western Digital Cavier Blacks [RAID 1] 
CoolingOSPowerCase
stock DSM3.2 [built on linux] stock stock 
OtherOther
Synology DX510 Expansion unit 5 x 1TB WD Cavier Blacks in a RAID 6 
  hide details  
Reply
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