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[OFFICIAL] MIONIX OWNERS CLUB - Page 11

post #101 of 1429
Quote:
Originally Posted by superj1977 View Post

So you have contacted them after firmware didnt work right? and still no joy? they didnt respond back?
Today is actuallty the 3rd week since i first contacted them using the Mionix support form on their webpage rolleyes.gif

They actually got back to me while I was asleep:
Quote:
Hi

First time i've heard about this problem so I would guess you are right, something might be about to give up in the hardware. If the mouse is still covered by warranty, please send me a proof of purchase and we will help you get the RMA process started.

Regards,
Anders

Try emailing directly to support@mionix.net, I'm wondering that their site is not submitting the emails properly.
post #102 of 1429
Quote:
Originally Posted by Scorpion49 View Post

Try emailing directly to support@mionix.net, I'm wondering that their site is not submitting the emails properly.

Yup i have emailed them at support@mionix.net many many times, and i have also used the web form 4 times in total tongue.gif

Simply put, they have without doubt the worst customer support i have ever known of, this totally puts me off buying a keyboard from them, i couldnt risk spending all that money in case it broke and i needed to RMA. mad.gif

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post #103 of 1429
So I got a 3200. I posted another thread about how the single-key press only pressed a key once. I guess I was wrong, since I got it to work as a normal keypress, just not with shift and control keys. Turns out that was the issue.

Is this a problem with the 3200, or what? If there were keys you'd want to press on the mouse, you'd think it'd be the modifier keys. Is there a way to make the thumb buttons function as modifier keys?
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post #104 of 1429
Im still not getting any help from them, have forwarded them the info they asked for but they are no longer replying.
If theres an issue then they should contact me right? For example if they were to refuse my RMA for whatever reason...am i right to say they should at least confirm this and give a reason?

Or are they free to just ignore my emails and blank me? thats what its beginning to feel like TBH redface.gif

If they dont return my emails and i think they are not acting as they should then who do i speak to for help resolving this issue with Mionix?
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post #105 of 1429
You could contact them telling them you will be reporting this matter to the Swedish Consumer protection agency if they do not respond @ Konsumentverket/KO | Box 48, 651 02 Karlstad | Tel 0771-42 33 00 | Fax 054-19 41 95 |. How is your Swedish?
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post #106 of 1429
Quote:
Originally Posted by DaFaRsHeR View Post

You could contact them telling them you will be reporting this matter to the Swedish Consumer protection agency if they do not respond @ Konsumentverket/KO | Box 48, 651 02 Karlstad | Tel 0771-42 33 00 | Fax 054-19 41 95 |. How is your Swedish?

Hey thanks for your reply, my swedish is non-existent biggrin.gif
Wonder how Google translate would do though?

I wonder who to contact here in the UK?
Anyway they finally replied to my last email and stated clearry the reason they can not process my RMA.

The reason they can not accept my Naos 3200 for RMA is...and i state direct from their reply email....."To claim the warranty you need a proof of purchase from an authorised reseller"

I find this very very unfair of them to refuse RMA of my faulty mouse considering that they state nowhere on their website that you must buy from an authorised retailer mad.gif
I am very sure that its not legal of them to state this after i purchased the mouse with the warranty terms not mentioning the need for purchase from an approved retailer, check their website and you will see no list of approved retailers or any such on any part of their website.

So basically to maintain your Mionix warranty you must have purchased your Mionix products from a retailer they approve of....but they dont give you a list of retailers you must buy from rolleyes.gif
Such fun thumb.gif

Wonder how many Mionix owners now have no warranty as a result of this?
So can anyone help me find the right people to speak to about this? as far as i can see this is unfair and i would think its not legal to change warranty terms like this and not state it on the product page or even on their website.


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post #107 of 1429
I sent them my proof of purchase a week ago after they agreed I need to RMA, no response yet. I think it will be just a slow process, I wonder if I would be better off just buying a new mouse. I really like the Naos 5000 though, great mouse.
post #108 of 1429
I sent them my receipt about a week ago but now they say that the mouse has to be bought from an approved retailer,

"To claim the warranty you need a proof of purchase from an authorised reseller"

they dont list authorised retailers on their site nor does the warranty terms set out the need to buy from an authorised retailer to maintain warranty period......but they do list retailers that sell their products wink.gif
mad.gif

Anyway...good luck with your RMA, i think it will be a while before you see your replacement though laugher.gif
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post #109 of 1429
Hopefully if I have any problems (other than NAOS 5000 mouse sometimes needing to be unplugged and re-plugged in on boot up 3 in ten boots) I will be ok as I got mine cheap too via Ebay but from Xionite in Israel who is on their approved seller list!

It certainly does not sound like fair dealing to me, perhaps the Citizens advice bureau could tell you where you stand!
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post #110 of 1429
Quote:
Originally Posted by DaFaRsHeR View Post

Hopefully if I have any problems (other than NAOS 5000 mouse sometimes needing to be unplugged and re-plugged in on boot up 3 in ten boots) I will be ok as I got mine cheap too via Ebay but from Xionite in Israel who is on their approved seller list!
It certainly does not sound like fair dealing to me, perhaps the Citizens advice bureau could tell you where you stand!

Does yours take a while to initialize on the desktop? Sometimes mine does it but I just wait a while and it works.
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