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HELP! New Intel X25-M SSD Freezing/Stuttering

post #1 of 28
Thread Starter 
I bought a 160GB Intel X25-M Factory-Sealed Refurbished SSD recently and installed a Fresh copy of Windows 7 on it. Returning to seller isn't an option.

I've got the latest firmware, latest drivers, latest Intel RST, it's running in AHCI, the SSD doesn't show any smart errors in HDTUNE.

I've noticed that ever since I installed this, my comp occasionally locks up for 5-15 seconds at a time, and it can be when I'm doing anything... like this:

- just browsing WIndows Explorer, and my entire screen locks up, my cursor turns into the "please wait" rotating circle...

- watching a movie and the audio stutters from what was just said, like lets say the movie just said; "hey what's up man", and my audio will repeat: "what's up man, what's up man, what's up man, what's up man" for a good 15 seconds before the audio goes quite and then the video fast forwards to catch up. (note: my movie file is NOT on ssd, this happens on any media files, regardless of which drive its on,)

- playing STARCRAFT II, and my screen freezes, and when it unfreezes I see the players all spamming gibberish for a few seconds (indicating that it was a lag spike on their screen), but I note the game timer when I freeze (let's say its 20:12), and if its a true lag spike, I should unfreeze at 20:13, but when I unfreeze it's like 20:25, so I've lost 15 game seconds before regaining control of my game. This is a huge deal, if I lag out during an engagement, that's game over (which happened yesterday).

None of this had EVER happened on my normal HDD. I tried googling what the problem could be, but no luck. Could this be some compatibility issue? I've got an x58 motherboard.

Although its a fresh Windows 7 install, (not a clone off a HDD), I'm wondering if I shouldn't have followed instructions provided at: thessdreview.com to "optimize" my drive, I wonder if it did more damage than good.

I've run trim through the intel toolbox, i've filled up the SSD entirely (while windows installed) and deleted the junk files, and then redone trim, to no avail, I still get these freezes.

What are my options? I was looking at Intel RMA, but couldn't even find anything on the Intel site... not even a freaking toll free number!! My final resort would be to just sell off the SSD used to someone else and recoup what I can of my $$$

Any advice is appreciated.

thanks
post #2 of 28
Do you have it plugged in teh SATA 2 or 3 port on your mobo? if you have it in the SATA 3 plug it into the SATA 2 port. The Marvell controller on your board it crap. frown.gif

If that is no the case then uninstall the Intel SATA driver.

Aslo, post a screen shot of AS SSD if you can. http://alex-is.de/PHP/fusion/downloads.php?cat_id=4&download_id=9
post #3 of 28
Thread Starter 
Motherboard: Gigabyte X58 chipset - EX58-UD5
Latest Bios: F13
Latest Intel Rapid Storage Technology - v10.8.0.1003
Latest Intel Chipset Driver: v9.3.0.1019

My motherboard only has SATA II ports. 6 of them powered by Intel ICH10R, and 4 others powered by JMICRON's JMB36X (not Marvel), yes the Jmicron controller is crap. But the SSD is on the Intel Controller...

Here are screenshots you requested:

504350383
Edited by chapman2012 - 1/29/12 at 1:27pm
post #4 of 28
Ok, well alignment is good, you are on the Intel ports, hmmm. Uninstall the Intel SATA drivers now. My friend had issues with them causing freezing, maybe that will stop it.

Also there is not a BIOS or SSD firmware update you can try?

If not, if you are willing to reinstall check out my install guide and download a Windows 7 SP1 iso and use that instead of your install disk.

http://www.overclock.net/t/1156654/seans-windows-7-install-guide-optimization-for-ssds-hdds
post #5 of 28
Thread Starter 
When you say: "Uninstall the Intel SATA Drivers" you mean, uninstall Intel Rapid Storage Technology right? Or do you mean something else??



Doesn't this seem a little counter-intuiative, I mean, it's an Intel SSD, Intel Chipset, and Intel SATA Drivers..... if that doesn't work well with each other...... then intel has a serious problem.

Also, I did install Windows 7, off an ISO file, not some install disk.

I would be willing to reinstall, but in doing so, I'd want to do a secure erase on my drive first before attempting that. I can't do that right now as I have no other place to install my OS atm.

So reinstalling Windows would be a last resort for later...

Is there anything I can do to trouble shoot stuff for this??
post #6 of 28
You might be encountering this....

Link Power Management with Intel® Rapid Storage Technology


Intel® Rapid Storage Technology implements the Link power management (LPM) feature described by the Serial ATA specification to overcome the power demand of a high-speed serial interface, SATA and providing the capability of SATA at the minimum power cost. LPM, when used in conjunction with a SATA hard drive that supports this feature, enables lower power consumption. LPM was initially enabled by default on mobile platforms starting with ICH6M with Intel® Matrix Storage Manager. Starting with ICH9R this feature has also been supported on desktop platforms with Intel® Matrix Storage Manager 7.5 release but not enabled by default. Beginning with the Intel® Rapid Storage Technology 10.0 release, LPM support is enabled by default on both mobile and desktop platforms. OEM’s who wish to modify the default settings for LPM on their platforms can follow the instructions in the following section(s).


Instructions to disable/enable LPM


After system is setup with OS and Intel® Rapid Storage Technology installed, follow the below instructions to modify the default LPM support.


NOTE: Beginning with the Intel® Rapid Storage Technology 10.0 release, the registry keys are no longer populated in the Windows registry by default. The RST driver does not require the registry keys to be present to support the default settings.


1. Go to Start->Run
2. Type in RegEdit and hit the Enter Key.
3. Go to the below mentioned location to insert or configure the registry keys for LPM
NOTE: OEM’s need to configure the LPM settings by port. Ports are numbered starting with zero (please refer the desired platform EDS for the number of ports supported on that platform)


HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\iaStor\Parame
ters\Port0\
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\iaStor\Parame
ters\Port1\

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\iaStor\Parame
ters\Port5\


4. Now add the following registry keys under the registry location mentioned in step3, if they are not available (These registry keys are not available by default, they can be added by using automated scripts, .reg files, executable utilities, etc). If you find the below registry keys already available, you can modify the values for desired support. Values are modified on a port by port basis so modify all ports that you wish the changes to be supported on. **


“LPM”=dword: 00000001 {dword: 00000000->Disable; dword: 00000001->Enable} [default = Enabled]
“LPMSTATE”=dword: 00000000 {dword: 00000000->Partial; dword: 00000001->Slumber} [default = Disabled] (Note: the driver ignores this key when the LPM key’svalue is not set to 1. So when LPM value is 0, this value is N/A.)
“LPMDSTATE”=dword: 00000001 {dword: 00000000->Partial; dword: 00000001->Slumber} [default = Enabled]
“DIPM”=dword: 00000001 {dword: 00000000->Disable; dword: 00000001->Enable} [default = Enabled]
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post #7 of 28
Thread Starter 
About the "Uninstall Intel SATA Drivers" comment

I'm just reading through your SSD optimization thread, and doing the things as they appear (most are already done, like disable indexing, disable system prot, etc etc).

I just got to:
Quote:
Install newest SATA drivers: Applies to SSDs/HDDs

For AMD systems, use the newest AHCI and the South Bridge driver. (Link)
For Intel systems, use the newest Rapid Storage Technology driver. (Link)
Note: This is to ensure your SSD/HDD will function properly and have max performance.

So i'm not sure which driver you are saying to uninstall, if your guide is telling me to install it. *confused*

@mcg75. Thanks for the LPM info, I'll try that next time my comp freezes - only doing a few changes every time, so I can track what causes/fixed it.
post #8 of 28
Quote:
Originally Posted by chapman2012 View Post

When you say: "Uninstall the Intel SATA Drivers" you mean, uninstall Intel Rapid Storage Technology right? Or do you mean something else?

Doesn't this seem a little counter-intuiative, I mean, it's an Intel SSD, Intel Chipset, and Intel SATA Drivers..... if that doesn't work well with each other...... then intel has a serious problem.
Quote:
So i'm not sure which driver you are saying to uninstall, if your guide is telling me to install it. *confused*

Yep RST drivers. I don't get what is so hard to understand...

I know it says to install it in my guide, but guess what? You are having freezing issues. Thus if you want to eliminate them we need to trouble shoot correct? Now think to yourself. If I the person who told you to install the driver in his guide that you followed before he talked to you asks you to uninstall them after you are experiencing issues shouldn't you listen to what I say after the fact that you have them installed? So UNINSTALL THE RST SATA DRIVERS! rolleyes.gif

Seriously, it is common sense, geez. kookoo.gif
Quote:
Also, I did install Windows 7, off an ISO file, not some install disk.

I would be willing to reinstall, but in doing so, I'd want to do a secure erase on my drive first before attempting that. I can't do that right now as I have no other place to install my OS atm.

So reinstalling Windows would be a last resort for later...
exactly
Quote:
Is there anything I can do to trouble shoot stuff for this??
try what mcg75 said. But if you just uninstall the RST SATA drivers in the first place you don't need to do that. It is better to just uninstall them and see if that fixes it.
post #9 of 28
Quote:
Originally Posted by chapman2012 View Post

So i'm not sure which driver you are saying to uninstall, if your guide is telling me to install it. *confused*.

Just go to programs and uninstall Intel Rapid storage technology from there.

Your system wil revert back to using the driver that came with Windows msahci.

That will eliminate one possibility anyway.
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post #10 of 28
Thread Starter 
Quote:
Originally Posted by Sean Webster View Post

I know it says to install it in my guide, but guess what? You are having freezing issues. Thus if you want to eliminate them we need to trouble shoot correct? Now think to yourself. If I the person who told you to install the driver in his guide that you followed before he talked to you asks you to uninstall them after you are experiencing issues shouldn't you listen to what I say after the fact that you have them installed? So UNINSTALL THE RST SATA DRIVERS! rolleyes.gif
Seriously, it is common sense, geez. kookoo.gif
Just making 100% sure.... Anyways, it froze up again yesterday (after following everything in the POST installation part of the guide) ... so trying uninstall of Intel RST Driver now.
Quote:
Originally Posted by mcg75 View Post

Just go to programs and uninstall Intel Rapid storage technology from there.
Your system wil revert back to using the driver that came with Windows msahci.
That will eliminate one possibility anyway.

Done... uninstalled Intel RST driver, now to test drive the system for a few days and await the freeze. (usually it happens a few times a day, but if im away from comp i'll miss it, but i usually at least catch it once every 2-3 days).

So I'll let you guy know again!

P.S.: still haven't played with the LPM settings
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