Originally Posted by d-block
I don't have documentation of everything sprint has done to mess up my account. And this is NOTHING like your boss canning you after having one bad day, and a proven ten year track record. But even if your boss DID can you in one day for acting like this, then you deserve it. If you came into work drunk after working there for 20 years, would you still get a pass? I don't think so. You must have never worked before.
really? Sprint makes one screw up on your bill, charging you an extra 200 bucks and you get a couple of customer service reps who clearly don't see any proof that Sprint offered you what you said they did. So you in turn get pissy and entitled with them and throw them to the curb for a couple people not treating you like royalty. It's exactly the same thing as your boss canning you after making a mistake and speaking rudely to a customer. Coming in to work drunk is nowhere near the same as being rude to someone once, that comparison makes no sense
I mean come on, let's think about this. You SAY Sprint reps told you there was no fee, but they didn't document it. You demand to get your money back and this free stuff or whatever and they give it to you. Word gets out and people are demanding free stuff left and right. You can't possibly expect Sprint to honor something YOU say they said they would, I believe that's called hearsay. It's not what you know, it's what you can prove. If they took your stance with every customer, no one would have to pay their bill or activation fees or anything. "Oh, but the rep last time said it would be waived..." "Oh well sir, sorry about that, here let me waive your activation fee and give you 6 months free service..."
Agreed, I've never worked, certainly not since I was 15 or anything. Because clearly someone who is empathetic towards customer service people has no understanding of people nor employment
Heaven forbid we treat people with respect and dignity and are empathetic toward someone who might be having a bad day. No, we instead should lash out at them, demand free stuff, and take our business elsewhere if we don't get our way, then bash them on a multitude of forums. Clearly, you are much more mature than I am, and must have had a job for decades, most likely in customer service because you obviously have a much greater understanding of how to treat both people and businesses...Edited by b3machi7ke - 1/30/12 at 5:51am