Overclock.net › Forums › Mobile Computing Forum › Phones › Sprint Customer for over 10 Years.. This is what I get..
New Posts  All Forums:Forum Nav:

Sprint Customer for over 10 Years.. This is what I get.. - Page 2

post #11 of 64
Its times like this I'm glad to have ATT, Ive been with them 9 years now and never had an issue that wasnt resolved quickly with one call. Might cost a little more but there customer service has been spectacular to me
Eclipse
(16 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 4790K ASRock Z97 Extreme4 Sapphire Radeon RX480 Nitro OC 32GB Gskill 2133 DDR3 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 850 EVO 250GB Toshiba P300 1TB 7200RPM WD Blue 3TB Samsung Dual Layer DVD-RW 
CoolingOSMonitorKeyboard
Hyper 212+ Push Pull Windows 7 Ultimate X64 Samsung 23" 1080P MS Wireless Keyboard 4000 
PowerCaseMouseMouse Pad
Corsair HX 650W Rosewill Blackhawk MS Wireless Laser Mouse 5000 Steel Series 
  hide details  
Reply
Eclipse
(16 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 4790K ASRock Z97 Extreme4 Sapphire Radeon RX480 Nitro OC 32GB Gskill 2133 DDR3 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 850 EVO 250GB Toshiba P300 1TB 7200RPM WD Blue 3TB Samsung Dual Layer DVD-RW 
CoolingOSMonitorKeyboard
Hyper 212+ Push Pull Windows 7 Ultimate X64 Samsung 23" 1080P MS Wireless Keyboard 4000 
PowerCaseMouseMouse Pad
Corsair HX 650W Rosewill Blackhawk MS Wireless Laser Mouse 5000 Steel Series 
  hide details  
Reply
post #12 of 64
Quote:
Originally Posted by d-block View Post

@ dave:
It is a long read. I do not have a Sprint store in my town.

That is unfortunate.
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
i5 2500k 4.7GHz 1.34v Asus P8Z77-V Pro Gigabyte Windforce 7950 8GB Crucial 1866 
Hard DriveOptical DriveOSMonitor
Crucial m4 128 GB Samsung BluRay Windows 7 64 Samsung S27A950D 
KeyboardPowerCaseMouse
Logitech G15 Seasonic 760-X Corsair 800D Logitech G9 
  hide details  
Reply
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
i5 2500k 4.7GHz 1.34v Asus P8Z77-V Pro Gigabyte Windforce 7950 8GB Crucial 1866 
Hard DriveOptical DriveOSMonitor
Crucial m4 128 GB Samsung BluRay Windows 7 64 Samsung S27A950D 
KeyboardPowerCaseMouse
Logitech G15 Seasonic 760-X Corsair 800D Logitech G9 
  hide details  
Reply
post #13 of 64
Quote:
Originally Posted by d-block View Post

No, your response was that of the same attitude of a Sprint Rep. Maybe at your place of employment you can act that way, but in other "real world" places you are held accountable for you mistakes. While I agree, the rep that incorrectly set up my plan should be punished, she was obviously not at the rank of supervisor. To achieve a rank of supervisor, you would assume that they would follow all of the rules, which they did not. And just to add, my brother used to work for Sprint before it was bought out by embarq (spelling), so I am aware of the inner workings, that and I went to college at Devry kansas city, which is where sprint is located and was friends with several sprint employees. Most were database programmers, but it is obvious that this isn't acceptable. I also worked at a call center when I was in High School, so I am more informed than the average customer about how these things are supposed to operate. Now don't post in my thread if you have nothing of value to add.

You write really well, and I'm very glad you have had the education that you have had. I hope you find happiness with a new cellular company. smile.gif

What? That was valuable...wink.gif
Hephaestus
(22 items)
 
  
CPUMotherboardGraphicsGraphics
Core i5 2500K [4.5Ghz][100x45][1.29v] MSi P67A-GD65 [1.9 BIOS] MSi GTX670 PE OC MSi GTX670 PE OC 
RAMHard DriveHard DriveHard Drive
16GB Corsair Vengeance 1600Mhz [9-9-9-24] Crucial M4 256GB [CORE] WD Caviar Black 1TB [FILEZ] WD Caviar Black 2TB [GAMEZ] 
Optical DriveCoolingOSMonitor
LG Blu-Ray Combo Corsair H50 [Push/Pull][UltraKaze 3Ks] Windows 7 Ultimate x64 Retail SP1 Yamakasi Catleap Q270 27" S-IPS 
KeyboardPowerCaseMouse
Logitech G110 Antec TP-750 Blue Lian Li Lancool PC-K62 Razer Naga Epic 
Mouse PadAudioAudioAudio
Razer Goliathus Fragger Speed  X-Fi Titanium Logitech z5300 5.1 Logitech G930 
OtherOther
MS LifeCam Studio 1080p Belkin n52te 
  hide details  
Reply
Hephaestus
(22 items)
 
  
CPUMotherboardGraphicsGraphics
Core i5 2500K [4.5Ghz][100x45][1.29v] MSi P67A-GD65 [1.9 BIOS] MSi GTX670 PE OC MSi GTX670 PE OC 
RAMHard DriveHard DriveHard Drive
16GB Corsair Vengeance 1600Mhz [9-9-9-24] Crucial M4 256GB [CORE] WD Caviar Black 1TB [FILEZ] WD Caviar Black 2TB [GAMEZ] 
Optical DriveCoolingOSMonitor
LG Blu-Ray Combo Corsair H50 [Push/Pull][UltraKaze 3Ks] Windows 7 Ultimate x64 Retail SP1 Yamakasi Catleap Q270 27" S-IPS 
KeyboardPowerCaseMouse
Logitech G110 Antec TP-750 Blue Lian Li Lancool PC-K62 Razer Naga Epic 
Mouse PadAudioAudioAudio
Razer Goliathus Fragger Speed  X-Fi Titanium Logitech z5300 5.1 Logitech G930 
OtherOther
MS LifeCam Studio 1080p Belkin n52te 
  hide details  
Reply
post #14 of 64
Thread Starter 
Quote:
Originally Posted by b3machi7ke View Post

So you had one bad experience with Sprint in over 10 years with them, and are willing to cancel your service over 200 bucks and a couple of people? Seems to me if a company has a proven track record (10+ years would seem to be a proven track record imo) of positive customer service and reliability and good phone service, choosing to dump them for another company seems pretty petty of you. It'd be like your boss canning you after you'd been there for 10 years because you had a bad day and were rude to a customer. I mean, I dunno, always thought there was something to company loyalty, especially seeing as how long you were with them. But I suppose you're correct, no company should ever make an error and if they do said should immediately drop everything they're doing to wait on you hand and foot and give you a bunch of free stuff. 'Cause ya know, that's how companies roll these days. I'm with Demented, it never ceases to amaze me how petty and self-centered people are these days. Geez dude, maybe someone's close family member or parent died, or they got informed their house is getting foreclosed on, or any one of a number of things causing someone to have a bad day. With call centers the size that Sprint has, I'm sure more than one person per day has a bad day. So much for giving a company you've been with for over 10 years the benefit of the doubt eh? rolleyes.gif

I don't have documentation of everything sprint has done to mess up my account. And this is NOTHING like your boss canning you after having one bad day, and a proven ten year track record. But even if your boss DID can you in one day for acting like this, then you deserve it. If you came into work drunk after working there for 20 years, would you still get a pass? I don't think so. You must have never worked before.
post #15 of 64
i get so mad about this stuff sometimes and i just give up because you wont change anything and i never seem to get my money back. happened to me with an RMA on newegg recently where i sent in a psu never got the money OR the psu back. its insane but -200 bucks o well is what i did. you have way more resolve with issues such as this gl
Almost done...
(13 items)
 
  
CPUMotherboardGraphicsRAM
i5 2500K 4.6ghz P67 Sabertooth Asus 560 ti 4g Dominator Ram w/EKBlock 
Hard DriveOptical DriveOSMonitor
Corsair 120g force 3 ssd - Caviar Black WD 500g Asus Windows 7 21.5 Inch 1920/1080 
PowerCaseMouseMouse Pad
Corsair AX850w M8 Spawn Qck 
  hide details  
Reply
Almost done...
(13 items)
 
  
CPUMotherboardGraphicsRAM
i5 2500K 4.6ghz P67 Sabertooth Asus 560 ti 4g Dominator Ram w/EKBlock 
Hard DriveOptical DriveOSMonitor
Corsair 120g force 3 ssd - Caviar Black WD 500g Asus Windows 7 21.5 Inch 1920/1080 
PowerCaseMouseMouse Pad
Corsair AX850w M8 Spawn Qck 
  hide details  
Reply
post #16 of 64
Quote:
Originally Posted by d-block View Post

I don't have documentation of everything sprint has done to mess up my account. And this is NOTHING like your boss canning you after having one bad day, and a proven ten year track record. But even if your boss DID can you in one day for acting like this, then you deserve it. If you came into work drunk after working there for 20 years, would you still get a pass? I don't think so. You must have never worked before.

really? Sprint makes one screw up on your bill, charging you an extra 200 bucks and you get a couple of customer service reps who clearly don't see any proof that Sprint offered you what you said they did. So you in turn get pissy and entitled with them and throw them to the curb for a couple people not treating you like royalty. It's exactly the same thing as your boss canning you after making a mistake and speaking rudely to a customer. Coming in to work drunk is nowhere near the same as being rude to someone once, that comparison makes no sense wth.gif

I mean come on, let's think about this. You SAY Sprint reps told you there was no fee, but they didn't document it. You demand to get your money back and this free stuff or whatever and they give it to you. Word gets out and people are demanding free stuff left and right. You can't possibly expect Sprint to honor something YOU say they said they would, I believe that's called hearsay. It's not what you know, it's what you can prove. If they took your stance with every customer, no one would have to pay their bill or activation fees or anything. "Oh, but the rep last time said it would be waived..." "Oh well sir, sorry about that, here let me waive your activation fee and give you 6 months free service..." rolleyes.gif

Agreed, I've never worked, certainly not since I was 15 or anything. Because clearly someone who is empathetic towards customer service people has no understanding of people nor employment rolleyes.gif Heaven forbid we treat people with respect and dignity and are empathetic toward someone who might be having a bad day. No, we instead should lash out at them, demand free stuff, and take our business elsewhere if we don't get our way, then bash them on a multitude of forums. Clearly, you are much more mature than I am, and must have had a job for decades, most likely in customer service because you obviously have a much greater understanding of how to treat both people and businesses...thumb.gif
Edited by b3machi7ke - 1/30/12 at 5:51am
First Time Build
(20 items)
 
  
CPUMotherboardGraphicsGraphics
Intel Core i7 920 MSI X58 Pro-E (MS-7522) EVGA GeForce GTX 460 EVGA GeForce GTX 460 
GraphicsRAMRAMRAM
Galaxy GeForce GTX 460 Corsair  Corsair  Corsair  
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 7200.12 Sony DVD+-RW Noctua NH-D14 Windows 7 64bit 
MonitorMonitorKeyboardPower
Acer P215H Acer P221W Dynex Silverstone OP1000-E 1kW PSU 
CaseMouseMouse PadAudio
Cooler Master HAF 932 Dynex Dynex ASUS Xonar DG 
  hide details  
Reply
First Time Build
(20 items)
 
  
CPUMotherboardGraphicsGraphics
Intel Core i7 920 MSI X58 Pro-E (MS-7522) EVGA GeForce GTX 460 EVGA GeForce GTX 460 
GraphicsRAMRAMRAM
Galaxy GeForce GTX 460 Corsair  Corsair  Corsair  
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 7200.12 Sony DVD+-RW Noctua NH-D14 Windows 7 64bit 
MonitorMonitorKeyboardPower
Acer P215H Acer P221W Dynex Silverstone OP1000-E 1kW PSU 
CaseMouseMouse PadAudio
Cooler Master HAF 932 Dynex Dynex ASUS Xonar DG 
  hide details  
Reply
post #17 of 64
It's funny because I've had a similar experience with Verizon and T-Mobile. Not saying Sprint is great but they have been better to me than the rest. Either way that is ridiculous and because of that I might not renew my contract next year!!

I'm sick of horrible customer service. Comcast is by far the worst.
    
CPUMotherboardGraphicsRAM
2600k 4.8 Ghz 1.45v ASRock Z68 PROFESSIONAL GEN3 Intel onboard Mushkin Blackline 10-11-10-28 2133 1.5v 
Hard DriveOptical DriveCoolingOS
Seagate Barracuda N/A Rasa RX360 kit Ubuntu 10.10 
MonitorKeyboardPowerCase
N/A N/A Raidmax 730 Watt IN WIN Dragon Rider 
MouseMouse PadAudio
N/A N/A N/A 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
2600k 4.8 Ghz 1.45v ASRock Z68 PROFESSIONAL GEN3 Intel onboard Mushkin Blackline 10-11-10-28 2133 1.5v 
Hard DriveOptical DriveCoolingOS
Seagate Barracuda N/A Rasa RX360 kit Ubuntu 10.10 
MonitorKeyboardPowerCase
N/A N/A Raidmax 730 Watt IN WIN Dragon Rider 
MouseMouse PadAudio
N/A N/A N/A 
  hide details  
Reply
post #18 of 64
Thread Starter 
Quote:
Originally Posted by b3machi7ke View Post

really? Sprint makes one screw up on your bill, charging you an extra 200 bucks and you get a couple of customer service reps who clearly don't see any proof that Sprint offered you what you said they did. So you in turn get pissy and entitled with them and throw them to the curb for a couple people not treating you like royalty. It's exactly the same thing as your boss canning you after making a mistake and speaking rudely to a customer. Coming in to work drunk is nowhere near the same as being rude to someone once, that comparison makes no sense wth.gif
I mean come on, let's think about this. You SAY Sprint reps told you there was no fee, but they didn't document it. You demand to get your money back and this free stuff or whatever and they give it to you. Word gets out and people are demanding free stuff left and right. You can't possibly expect Sprint to honor something YOU say they said they would, I believe that's called hearsay. If they took your stance with every customer, no one would have to pay their bill or activation fees or anything. "Oh, but the rep last time said it would be waived..." "Oh well sir, sorry about that, here let me waive your activation fee and give you 6 months free service..." rolleyes.gif
Agreed, I've never worked, certainly not since I was 15 or anything. Because clearly someone who is empathetic towards customer service people has no understanding of people nor employment rolleyes.gif Heaven forbid we treat people with respect and dignity and are empathetic toward someone who might be having a bad day. No, we instead should lash out at them, demand free stuff, and take our business elsewhere if we don't get our way, then bash them on a multitude of forums. Clearly, you are much more mature than I am, and must have had a job for decades, most likely in customer service because you obviously have a much greater understanding of how to treat both people and businesses...thumb.gif


Considering I was in the assist customer service unit with Scholastic, yes, I DO cut them some slack. But what you fail to understand is that this was not somebody having a bad day. This was numerous reps acting like this, over the span of more than a day. And to note: the assist unit at Scholastic is basically dealing with pissed off teachers all day that had their accounts messed up. I was always nice and polite, even when being yelled at and cussed at.

This is not an isolated event either. I have had tons of problems with Sprint in the past, but nothing that I couldn't get fixed with some patience. If you think this is the only problem I've run into and I decided to throw a fit, then you clearly don't know me. I am one of the most forgiving people when it comes to this nonsense, as it usually resorts to the problem being solved in the end.
post #19 of 64
Forgive but don't all major customer rep department, call center etc. record every line in? If that's the case, maybe you could just ask the supervisor to transfer you to or contact someone at Sprint that out ranks the supervisor to go over the recordings? I know I'm way over here in land down under but I did that with my incident with Optus and boy did they get hot under their lil collar.
Yugo GT1
(13 items)
 
  
CPUMotherboardGraphicsRAM
2600K Maximus IV Gene Z Asus 580 DirectCU II Corsair GT 8GB 
Hard DriveOptical DriveOSMonitor
Corsair Force 3 120 Typical Asus Windows 7 Ultimate 64-Bit Asus 24" 
KeyboardPowerCaseMouse
Razer BlackWidow Ultimate Corsair AX750 Lian Li T60 Razer DeathAdder 
Mouse Pad
Razer Goliathus 
  hide details  
Reply
Yugo GT1
(13 items)
 
  
CPUMotherboardGraphicsRAM
2600K Maximus IV Gene Z Asus 580 DirectCU II Corsair GT 8GB 
Hard DriveOptical DriveOSMonitor
Corsair Force 3 120 Typical Asus Windows 7 Ultimate 64-Bit Asus 24" 
KeyboardPowerCaseMouse
Razer BlackWidow Ultimate Corsair AX750 Lian Li T60 Razer DeathAdder 
Mouse Pad
Razer Goliathus 
  hide details  
Reply
post #20 of 64
Thread Starter 
Quote:
Originally Posted by unknownmember View Post

Forgive but don't all major customer rep department, call center etc. record every line in? If that's the case, maybe you could just ask the supervisor to transfer you to or contact someone at Sprint that out ranks the supervisor to go over the recordings? I know I'm way over here in land down under but I did that with my incident with Optus and boy did they get hot under their lil collar.

I did ask for their boss. That was what I did on the majority of the calls. I even asked for the guy I reported for his supervisor, but then told him to forget it, and just transfer me to the cancel/accounts department.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Phones
Overclock.net › Forums › Mobile Computing Forum › Phones › Sprint Customer for over 10 Years.. This is what I get..