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Sprint Customer for over 10 Years.. This is what I get.. - Page 6

post #51 of 64
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Quote:
Originally Posted by Aparition View Post

Haha... I felt the same way about AT&T. Verizon works, but there bills hurt, amazing what they (all Telecomms) charge customers.

Yeah they're definitely making a killing.
post #52 of 64
Thread Starter 
Quote:
Originally Posted by WarMacheen View Post

I once went round and round with Verizon Wireless over a $330 erroneous charge. After 7 calls they transferred me to a furniture warehouse in Ohio (I live in VA). Needless to say I lost my **** and went to a Verizon store and had them call customer service. Problem got solved in person.

LOL a furniture warehouse. Reading that actually made me smile. I bet the guy that transferred you was laughing with all his little buddies after that.
post #53 of 64
WOW that was a interesting story and glad you got it sorted out! I use Verizon and never had problems at all. However i still think you're better off reporting to BBB about this.
post #54 of 64
Thread Starter 
Quote:
Originally Posted by 78@pwnt4lif3 View Post

WOW that was a interesting story and glad you got it sorted out! I use Verizon and never had problems at all. However i still think you're better off reporting to BBB about this.
the only credit showing up on my account is the activation fee. There still is the matter of the extra plan charge and the bill is 430 compared to 150 so that also makes my tax charges more than double. If I don't receive a response by the end of the day I will call them in the morning.

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post #55 of 64
Quote:
Originally Posted by d-block View Post

the only credit showing up on my account is the activation fee. There still is the matter of the extra plan charge and the bill is 430 compared to 150 so that also makes my tax charges more than double. If I don't receive a response by the end of the day I will call them in the morning.
Sent from my PG86100 using Tapatalk

do the bbb as well. i went through a hassle with an LG phone. opened a case w bbb and LG contacted me within 24hrs
post #56 of 64
Ive been on the other end of the phone, and on your end.
And when you are a CSR, you follow the notes on the account to a T.
Not doing so is grounds for being fired, regardless of situation.
If there were no notes on the account regarding it, then being promised the waived activation fee, and the plan you requested never happened as far as sprint is concerned.

Oddly enough, account notes dont usually transfer between departments.
Sprint.com notes wont show up in the usual 1-800 numbers notes, and vise versa, so there is a slim chance you are just calling a department that has your account, but not the right notes database.

The only way to get anything done is to be patient, calm, respectful and understanding.
Its hard and sad, but the more pissed you behave, the less likely CSRs and supervisors are to help you.

And at this point, having been in both Sprints and Verizons systems in various capacities(IT, CSR, Supervisor), I can say you probably have 2 options.

Pay the fees and cancel the other line, or cancel your service entirely.
Every person you talk to, just makes things worse at this point.
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post #57 of 64
Quote:
Originally Posted by PhilWrir View Post

Ive been on the other end of the phone, and on your end.
And when you are a CSR, you follow the notes on the account to a T.
Not doing so is grounds for being fired, regardless of situation.
If there were no notes on the account regarding it, then being promised the waived activation fee, and the plan you requested never happened as far as sprint is concerned.
Oddly enough, account notes dont usually transfer between departments.
Sprint.com notes wont show up in the usual 1-800 numbers notes, and vise versa, so there is a slim chance you are just calling a department that has your account, but not the right notes database.
The only way to get anything done is to be patient, calm, respectful and understanding.
Its hard and sad, but the more pissed you behave, the less likely CSRs and supervisors are to help you.
And at this point, having been in both Sprints and Verizons systems in various capacities(IT, CSR, Supervisor), I can say you probably have 2 options.
Pay the fees and cancel the other line, or cancel your service entirely.
Every person you talk to, just makes things worse at this point.

I have 2 sisters who have worked the other side of the line as well, and I work IT in a facility that is in a similar field.

They HAVE to follow the scripts. If no notes were taken, tough. If notes were taken and they didn't show up on another database, tough.

That's why I try to be as calm as possible when talking to T-Mobile. I know all the horror stories I can possibly know, and I know the matching repercussions/consequences. It helps to know.
    
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post #58 of 64
I had a huge disagreement with sprint based on false promises. I did get all I was promised and money for my time. Taking to them doesn't make things worse I can assure you. Only customers who get there way demand it in a almost pleasant tone. My bill was way over due when this was settled so they ate the late charges too. I the BBB involved. Ended calls with people who were no help. At the end of it all I got about 800 dollars and they made me work for it. It wasn't overcharges. They just kept breaking promises and making more promises to fix. I held them to everyone of those promises. It was such a small and easy to fix problem at the beginning. Their poor customer service made it into something much larger. Wasted both of our time and they paid a lot more than the amount we started with. Why does customer service waste so much of the budget with games.

Worked IT with Verizon. Didn't do anything billing related. Grass wasn't any greener there...at times I would almost have considered it to be worse after looking at the notes on some of those poor customer accounts stating what they went through before getting to me. It upset me when they wanted help that I wasn't allowed to provide.

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post #59 of 64
I wouldn't have let the rep know she was being recorded. As long as one party knows that the conversation is being recorded, it's legal (unlike wiretapping).
post #60 of 64
Man, I know how you feel. I've only been with Sprint for a bit over 1 year, but I've had my share of troubles with them.

Of note, when I bought a few of the phones on my family plan, I was promised certain amounts of credit due to the phones being cheaper elsewhere and the store manager agreeing to match them with credits automatically applied to my first invoice. The first one came, and nothing. So I went to the store, and the store manager says he doesn't remember ever promising it. Eventually I convinced him he said it, and he promised it would show up on the second invoice. Second invoice comes and it only shows one of 5 phones credited. I show up in store again with no luck. I ended up going every week or two, to try again, but of course, the store manager started accusing me of me of trying to take his money -_-

I gave up on that guy, since he clearly had no intention of giving me the credits he promised. I had to deal with a bunch of phone agents before eventually getting most of the money, but at least I got them. Many hours wasted though :/

That's only one of the problems I've had with them.

Good luck with your issues!
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