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Do not EVER EVER EVER buy an XFX product. EVER. - Page 2  

post #11 of 135
I just read a similar story the other night when i was bored about a guy trying to RMA his XFX 790i motherboard, he had the same treatment as you from XFX.

Here's the thread: 790i RMA

Reading this and the thread i linked i would think twice before i buy any XFX products. But i know when my brothers XFX 790i died he sent it to the reseller, they didn't even test it, but went on his description of the defect and sent him a new ASUS 1156 motherboard.

EDIT: I have to agree with what others have said, i've never come across a company (not reseller, they always send a shipping label, at least in sweden) that will pay for the shipping to them of the faulty product.
Edited by AlbertMwugabi - 1/30/12 at 4:34pm
post #12 of 135
Paying shipping for an RMA return, while it sucks, is pretty standard. If they wanted you to pay both directions, then yeah I'd be pissed.

What I personally think is worse, is EVGA's registration. If you don't register within 30 days, you are only entitled to a 1 year warrantly. There must be some magical electrons that make it run better if you register within 30 days headscratch.gif
Edited by Angrybutcher - 1/30/12 at 4:32pm
 
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post #13 of 135
Most RMAs require you to pay to ship the product. It is their policy, and you shouldn't expect them to go back on it and pay for shipping both ways. I RMA'd one of my XFX graphics cards a couple months ago, in fact that same Kevin guy is the one who helped me. I was very pleased with XFX after they sent me back a new updated model of my card when all that was wrong with the one that I sent in was that the fan went out. I think you are expecting too much.
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post #14 of 135
Quote:
Originally Posted by below20hz View Post

Even if I was in the wrong, you never never should be giving attitude back to your customers.


I didn't see any attitude from them, only you, really. They were just holding their ground and sticking to their policy to be honest, whether you like it or not.

 

 


Edited by Lifeshield - 1/30/12 at 4:36pm
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post #15 of 135
You should've complained to Newegg when you got it and asked to have your money back. Get money back, buy a new one with MIR, win. Really, why would you keep a PSU that's been refurbished twice?


Also, before this turns into an XFX hate thread, XFX produces VERY decent, HIGHLY affordable PSU's today, they're no worse than PSU's from Antec and Corsair (since, you know, it's based on a Seasonic platform).
Edited by B!0HaZard - 1/30/12 at 4:36pm
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post #16 of 135
I know EVGA and Seasonic both payed shipping BOTH ways for me, which I wasn't expecting. I've grown to accept the fact that I'm probably going to have to pay for shipping, as I already have from an XFX GPU a customer insisted on getting. I wouldn't choose XFX personally, but I don't see them not paying for shipping on something to break the deal with the company. I think that they would only cover the cost if it was like day 3 on the PSU and it just happened and you got REALLY mad and demanded management.lol.

TL;DR: sucks that this happened, but I expect to pay shipping.
post #17 of 135
This should be in the rants section. I have had many great xfx products and even an rma that went rather smoothly. Oh and I bought the product second hand and they honered the Double lifetime warranty no questions asked. Sorry you had a bad experience but these things happen. No reason to go off and create a hate post like this. They are a successful company and are very well known for their warranties. Move on and take one for the team

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post #18 of 135
If you have beef with a company's policy, don't take it out on their employees.
Quote:
Originally Posted by below20hz View Post


[ETHAN 1/23/2012 9:56:55 PM] I need a shipping label please. I understand you expect your customers to pay for shipping, but that is not how I do things. XFX produced a defective product, XFX has left me with the hassle of a non-functioning computer, so XFX is going to make up for that by covering the cost of shipping. In your reply, you may say "that`s not our return policy". I am aware of that, but your company`s policy is not U.S. law and can very easily be deviated from by someone who has the authority to make that call. That`s why I`m pre-empting that lame response by pointing out the obvious now, so we can skip the back-and-forth and dozens of telephone calls and complaint with the credit card company and so on. I have no problem being a huge douche if I have to, but I prefer to be polite and gracious with people. So to sum up: I am already pissed that I was sold a product that didn`t even last a year. To be un-pissed I need a shipping label. To be happy, I need a PSU that lasts for years. thanks, Ethan

You have a right to be pissed, but in all honesty the further the quoted bit goes on the more you sound like a child having a tantrum. I'm not surprised nobody was willing to make any effort on your behalf after that. I sure as hell wouldn't. And for the record: nobody, in any kind of business, has ever been impressed when a consumer told them "I will never buy your products again!". I'm surprised the guy on the phone could suppress his laughter.

I'm not trying to flame you here dude, but honestly I can't say I'm surprised at how the XFX employees reacted. Stay polite, and you actually stand a much better chance of them trying to help you.
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post #19 of 135
wait what's the problem?
post #20 of 135
thumb.gif to ULTRA.
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