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Do not EVER EVER EVER buy an XFX product. EVER. - Page 12  

post #111 of 135
Quote:
Originally Posted by pioneerisloud View Post

I wouldn't buy XFX anyway, but honestly...you're the idiot in this situation, as previously mentioned by everyone else.
Try RMA'ing a reference 4890 (that gets near 5850 / 5870 levels overclocked), and getting back a cut cost 4890 that performs WORSE than a 4850. And then XFX saying that it was an equivilant, and cutting off warranty from that point on.
Try RMA'ing a 5xxx series card with white residue on the back from the manufacturing process, and them claiming its user damage.
Try RMA'ing an XFX 6xxx series card after you've pulled the screws that have a sticker on them saying "warranty void if removed", just so you could reapply TIM.
I won't buy XFX ever EVER again. However your situation...its entirely your fault. You were rude to them, they decided you weren't worth bending the rules for (not that they would have to begin with). You should've ate the MIR with newegg in the beginning, or bought from another company that doesn't rate an F at the BBB.

crap, are you serious? I sold my Reference 4890XXX, one of the fastest on OCN ever to xXbassplayerXx here. He ended up breaking the Die somehow when setting up LN2 an pot. He RMA'd and got a 6850 back in return, no lie. ask him
Edited by Lazloisdavrock - 1/30/12 at 8:25pm
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post #112 of 135
Quote:
Originally Posted by pioneerisloud View Post

This. And now they've CUT the warranty completely down to 2 years on the 7xxx series. And they now require you to give them a phone call and tell them that you're modding your card. Yeah...like THAT won't affect your warranty (or lack there of).... rolleyes.gif
EDIT:
This is all completely off topic, but these are the reasons why I personally refuse to buy or recommend XFX. In the OP's situation...its 110% his own fault. I do not blame XFX for his situation, they were only doing their job this time.

They still have lifetime warranty on there DD version, and depending on the models part number.

I read some of the BBB complaints for XFX, and most are just plain stupid and another word for messed up.
I see rebate complaints, which is handled by the rebate companies, not XFX. People saying they got a last generation 6850, that was posted on Aug 2011. Isnt that current then.
Another person made a claim, cause drivers weren't working.

Here is another stupid person...
Quote:
Complaint: 12/27/2011: They seem to be stalling. They want me to upgrade my motherboard to support their card. This would be a cost burden and I do not want to add another $300 to get it to work.

Business response: An older generation motherboard that is not compatible with a newer generation video card is not a warranty concern. To use the card that you purchased a newer generation motherboard will need to be used.

Consumer rebuttal: So, no customer in the entire company existence has purchased the wrong product and been refunded? I find that to be a company policy and customer service problem. Please refund my purchase and take your card back.

Final business response: Only the retailer can offer a refund. We offer a warranty if there is a defect in the product but there is not. Buying a set of tires that will not fit your wheels does mean that you contact Goodyear. You contact the place you bought the tires from. If you would like a refund then you must contact the place of purchase, where you actually gave money to.

Ok now i see how XFX got there F rating, its by stupid morons who dont know crap.
Edited by Sp33d Junki3 - 1/30/12 at 8:25pm
    
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post #113 of 135
I just sent in a defective XFX 4850 for RMA. The process to actually getting an RMA # was easy enough. I'll let you all know what happens, but so far the XFX folks seem nice.
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post #114 of 135
Quote:
Originally Posted by disturbed117 View Post

Meh,My psu works fine so i will have no second thoughts about buying another XFX Product.

Ditto. I bought my 750W Black Edition last January. 80 PLUS Silver, modular, 9.7 out of 10 from JonnyGURU, and at the time it was cheaper (after rebate) than non-modular 750W offerings from Antec and Corsair.

http://www.jonnyguru.com/modules.php?name=NDReviews&op=Story5&reid=184

Admittedly I've never had to deal with their RMA process, but I've got two 6800GT's from 2005 that are still going strong, and an HD4890 that I picked up cheap and used for a year. No problems.
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post #115 of 135
nothing wrong with xfx imo.
 
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post #116 of 135
Quote:
Originally Posted by NotUrAverageJoe View Post

And that means what exactly?
Compaq is made by HP
Vizio screens are (allegedly) made by LG and Panasonic - does that make them just as good?
Daewoo is made by General Motors - does that make it as good as Cadillac?
Scion is made by Toyota - does that make it a Camry?
Kia is manufactured by Hyundai - does that mean you're getting a Sonata?
It's the norm for companies to manufacture products under lower quality standards and release them under another brand. They get to tap into another market without the risk of damaging their brand. Read this review about his PSU:
http://www.jonnyguru.com/modules.php?name=NDReviews&op=Story3&reid=181
Quote:
The above shot is of the 5V rail with loads of 1A, 1.5A, and 1.5A on the 12V, 5V, and 3.3V rails respectively. Notice anything amiss? How about 300mV of ripple? That is not good. That is out of spec. 145mV on test CL1 is also out of spec, though not as badly so.
Not exactly the quality Seasonic is known for...

Poor examples (everyone knows that HP and Compaq computers are feces, and that Daewoo was purchased by GM but still manufactured the vehicles FOR GM, in addition Hyundai purchased half of Kia, but many vehicles are different and do not share parts at all, in addition to current GM products being the equivalent of overpriced feces. Basically all your car analogies don't bear weight here when the majority of the internals of Seasonic OEM PSU's are in fact the same but the shells are the only difference.) but I'll humor you.

Other XFX PSU's have seemed to perform well in independent reviews, which is why I'm saying that XFX can't be all bad. I can't speak for the 650W XXX, as I have an affinity to Modularized PSU's... (I prefer proper cable management techniques rather than band-aids).

And while Seasonic has it's share of subpar releases I think pinning it on XFX alone is not appropriate. Sometimes bad production runs occur, and it's not to the fault of XFX or Seasonic. It's a problem that needs to be remidied, and I can fully undertstand why XFX will deny many RMA claims. People break their crap and expect them to replace it for free. You can thank them.

I'm not an XFX fan and I've never owned a single XFX product in my life, I just don't think writing off XFX is right, because they have some products which are worthwhile...

My biggest point is that ALL manufacturers have their issues, especially when dealing with rebadged products from OEMS. (this could have happened with a Corsair unit, a PCP&C, whatever) Nevertheless, asking someone to pay shipping to them is NOT out of the ordinary, and the OP's rant and rave over this is unjustified. He got everything he deserved. He was rude and demanding instead of being courteous and polite, and in addition to that he was the one who put himself in that position.
Edited by MediaRocker - 1/30/12 at 8:55pm
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post #117 of 135
my XFX psu has been nothing but amazing.....

has been pushed to its limit a few times with my friends rig with SLI 580s and a i7 920 OC to 4.3Ghz

sorry to hear about ur troubles
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post #118 of 135
XFX is widely considered around here to have poor customer service. I won't buy anything from them, simply because there are better alternatives. For PSUs, there's Corsair and Seasonic. That's really the only two brands of PSUs I would purchase.

As far as GPUs go, their double lifetime warranty is tempting (aren't they ending it?) but from user experience here on OCN, there simply are better alternatives. From a quick search, MSI seems to have their stuff together, Sapphire seems alright (I still need to RMA my 5670, now that I think of it) and ASUS is "ok." EVGA is supposedly great, but other than that I don't really know how other vendors stack up.
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post #119 of 135
Quote:
Originally Posted by Homeles View Post

XFX is widely considered around here to have poor customer service. I won't buy anything from them, simply because there are better alternatives. For PSUs, there's Corsair and Seasonic. That's really the only two brands of PSUs I would purchase.
As far as GPUs go, their double lifetime warranty is tempting (aren't they ending it?) but from user experience here on OCN, there simply are better alternatives. From a quick search, MSI seems to have their stuff together, Sapphire seems alright (I still need to RMA my 5670, now that I think of it) and ASUS is "ok." EVGA is supposedly great, but other than that I don't really know how other vendors stack up.

how does seasonic's rma/customer service rank?
post #120 of 135
Quote:
Originally Posted by MediaRocker View Post

Poor examples (everyone knows that HP and Compaq computers are feces, and that Daewoo was purchased by GM but still manufactured the vehicles FOR GM, in addition Hyundai purchased half of Kia, but many vehicles are different and do not share parts at all, in addition to current GM products being the equivalent of overpriced feces. Basically all your car analogies don't bear weight here when the majority of the internals of Seasonic OEM PSU's are in fact the same but the shells are the only difference.) but I'll humor you.
Other XFX PSU's have seemed to perform well in independent reviews, which is why I'm saying that XFX can't be all bad. I can't speak for the 650W XXX, as I have an affinity to Modularized PSU's... (I prefer proper cable management techniques rather than band-aids).
And while Seasonic has it's share of subpar releases I think pinning it on XFX alone is not appropriate. Sometimes bad production runs occur, and it's not to the fault of XFX or Seasonic. It's a problem that needs to be remidied, and I can fully undertstand why XFX will deny many RMA claims. People break their crap and expect them to replace it for free. You can thank them.
I'm not an XFX fan and I've never owned a single XFX product in my life, I just don't think writing off XFX is right, because they have some products which are worthwhile...
My biggest point is that ALL manufacturers have their issues, especially when dealing with rebadged products from OEMS. (this could have happened with a Corsair unit, a PCP&C, whatever) Nevertheless, asking someone to pay shipping to them is NOT out of the ordinary, and the OP's rant and rave over this is unjustified. He got everything he deserved. He was rude and demanding instead of being courteous and polite, and in addition to that he was the one who put himself in that position.

This.
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